Hi:
I've had that happen on one of my HP notebooks too.
There is no way to fix it that I know of.
I recommend that you just clean install W10 by making bootable installation media using the Media creation tool from the link below.
Download Windows 10 (microsoft.com)
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP ENVY x360 - 15-ar052sa (ENERGY STAR) Software and Driver Downloads | HP® Customer Support
Hi:
For the ACPI\HPIC0003:
I have zipped up and attached the driver you need for that device, below.
Download and unzip the file to its folder.
Do not do anything with the files in the folder.
Go to the device manager, click on the ACPI\VEN_HPIC&DEV_0003 device needing the driver.
Click on the driver tab. Click on Update driver.
Select the Browse my computer for drivers option, and browse to the driver folder you unzipped.
Make sure the Include subfolders box is checked and the driver should install.
For the second device you need this driver...
Intel Thunderbolt 3 connection management application and driver
is it really possible to downgrade the BIOS of HP laptop? i have tried every steps, every method on this forum that has been flagged as solved with no luck. right now i am on version f.91 and intended to downgrade to version f.90 due to unstable wi-fi signal reception. if it is not possible i willtry to visit hp service center on my city.
your help will be appreciated, thanks.
I'm sorry that you are having so much trouble with your laptop.
I was likely the person who recommended that you do a factory reset -- and my motivation for that is the fact that with a PC with switchable graphics, such as yours, the only video drivers that are reliable are those from HP. Thus, doing a factory reset would automatically install and load those drivers.
As to the Windows version, HP does not tell us what version of Windows runs on each laptop, nor do they tell us what version was originally installed. In your case, it looks like that version was 19.09. And, since you are not seeing an update for 20.04, the that update is likely being BLOCKED by Microsoft, and that is probably due to the graphics situation.
We can do nothing about that because we can't force MS to release the block on your model PC, and we can't pressure HP into writing drivers for newer Windows versions.
You said you tried newer Windows versions on your own and those did not fix the issue. But -- did you back off the HP drivers before those installs and restore them afterward? Since you did not mention this, I am guessing you did not. If your forced the newer Windows versions through your own installs, you did NOT get HP video drivers -- and that could be a major basis for seeing no improvements.
So, I suggest the following:
1) Follow these directions for backing off the HP drivers on your PC: https://www.tenforums.com/tutorials/68426-backup-restore-device-drivers-windows-10-a.html
2) Install a newer version of Windows from the media you used before
3) Restore the HP drivers from the backup you made.
See if that makes any difference.
We don't have any idea what your options are for recovery without knowing the detail model number of the laptop.
I reviewed your post and I understand that the battery is not getting charged on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you turn off the computer and connect the charger for a couple of hours and check whether the battery is getting charged.
If you continue facing the issue, then update the BIOS from the below link and test.
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
Stay Home – Stay Safe
Thank you. The drivers worked for me.
You're very welcome.
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
It's okay. I downloaded the Windows tool that hides problematic & stuck Windows Updates as advised in another thread.
Thanks
After my computer updated yesterday 12/9 the mail app isn't working and closes itself. Also, in file explorer the windows do not minimize they only stay maximized or shrink down to toolbar. You cannot make a small box to drag/ drop a file into another window. This all started after the last update. Is there anyone who can give me advice on hoe to fix this? The computer was 100% perfect before. its a spectre.
I tried to do a system recovery by clicking on f11 and then I got a window saying restoration Incomplete with 3 options. save log, details and retry. if i choose any of those the laptop restarts and it goes back tp the same window. there is a dialog behind it that says "The system cannot find the drive specified" I did not specify any drive. the it restarts again and is the something allover again.
If i shut it down and tunr back on it goes to the same screen of restoration failed.
What do I need to do to get a full re-install of what was originally.
This was caused by me when I tried to save a full back up on an external drive.
Is there anything I can do to fix it, restore it to it's original stage like new?
Thanks,
PVallarta
I can fix this optional driver issue
I have developed a method that works on any computer to actually hide any optional driver or update that wont install
Just send me a private message to dalepbaker@comcast.net
Laptop/Windows did an update and ask me to restart laptop which I did but since then screen stuck ON HP LOGO. Tech support ask me to restart and tap F2, F10 and F11 key but nothing happen this is the second time that i have this problem. th
is will be the second time i will sending my unit to the service center .what do you think is wrong with the laptop.thank you for any help.
Computer will not let me go to start button. Troubleshoot anything or let me select a wifi to help. It won’t update when I push update and shutdown
I want to purchase something to back up my laptop to. I have no idea what I need or where to begin. I don't have a ton on it but would hate to lose it. I have photos and documents saved in the cloud but I'm sure there are other things I would want. Thanks!
You can roll back to the day before. Please try
https://www.dummies.com/computers/pcs/undo-windows-update/
My machine only has one update for the last few days, which is KB4592438
Regards.
You mean put the tester to test if it's the charger fault?
I just hit F11 managed to extract files i wanted then did a factory reset using the HP manager if anyone gets this issue
I have an update:
in the first day when I updated bios it still didn't fix my problem but yesterday, I used the laptop for the entire day and didn't crash once, freeze or didn't boot!
it seems to work but I still have to use it for some days so I can make sure it works