Turn the laptop OFF -- and do NOT turn it back ON!!
Spilling liquid on a laptop is the second-most damaging thing you can do to it (first is dropping it on a hard floor).
Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-do/
However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.
The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.
And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If that link does not give you the information you need, here is the general support link:
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Re: Water spill on keyboard. After opening and drying computer ok, mousepad not working sound at max
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Re: Low disk space on new HP Stream 11
You have two related issues here: lack of disk space, inability to install Updates.
In terms of the first, here are some things you can do to recover some of the disk space:
http://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html
http://winaero.com/blog/how-to-clean-up-winsxs-folder-in-windows-10/
Also, the community Win10 Forums has the following suggestions:
https://www.tenforums.com/tutorials/83441-free-up-drive-space-windows-10-a.html
Finally, there is a freeware app known as Wise Disk Cleaner. I use it every day to get rid of junk files: https://www.wisecleaner.com/wise-disk-cleaner.html
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But those won't be enough to allow Updates. For information about that, you need to read this thread:
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Re: my lap is HP Probook 4540s d when l started to setup anew window it doesn't work and give me thi
When you say "set up a new window" are you saying that you are trying to install Windows? If so, WHY are you doing that?
This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
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Re: Operating System
We can't help you with the BIOS password issue.
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.
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Re: Stuck on Disk Repair Screen
That error code means your disk drive is failing and needs to be replaced.
Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205
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If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"
If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true
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Re: Blue screen
Hey there was no update still tried doing alt+tab when playing bf1 and 
this happened.
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Windows Update and Thread Stuck Device Driver Blue Screen
I had facing to the problem that display "thread Stuck Device Driver". Due to that Reason I installed Microsoft Windows 2004 and Update all Drivers from the manufacturer sites such that HP, Realtek, Intel, AMD and etc... But the Problem was same as previous. Then I updated it Windows 20H2 and Updated drivers. Still problem was same as before.
Then I have Asked from the Community and They suggested me to Factory reset my Device using HP Recovery Tool. And then I installed drivers from only HP support assistant (Drivers Suggested by HP). After the Windows 1909 update HPSA doesn't release any driver update I have attached snapshot here. As well as Windows Update Service doesn't release Windows 2004 update to my laptop. snapshot attached here. However the still i have the same issue with that blue screen when doing graphic intensive work or CPU intensive work or Randomly. Then I have update the BIOS (version f.22) manually as well.
I have to tell that at the beginning of this I have to face to issue that when I restart my laptop I have to wait long Blank Screen (but still power indicator is on) which never end. Still I have that issue in every step that I mentioned above.
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HP Omen 2020 model drivers issue with W10 Enterprise x64
Hi,
I have issue with drivers on 15-ek0007na (Windows 10 Enterprise x64). Every driver that downloaded from HP support site won't open at all... Doesn't matter if setup opened as administrator or not in C:/SWsetup just no error no any window or message. Also tried to install from HP support assistant but situation is worse there no drivers detected except BIOS or Firmware. OMEN app from MS store (because unable to install from .exe) working bad with many bugs. Thanks 🙂
Forgot to mention: Beside that windows update install drivers for devices but that drivers from 2016/17/18/19 and with that drivers system working with BSOD's.
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Re: Failure ID
Thank you, I looked it up on here and on YouTube and it was said that it would work. I really am stuck now because i have no idea what to do. Thank you for the information though. 😞
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How do I get my ASP.NET machine password
How do I go about getting the ASP.NET machine password?
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Re: Blue screen
Thank you for the additional information,
Here is a guide that may help you solve your problem: https://www.thewindowsclub.com/video-memory-management-internal-blue-screen
There doesn't seem to be one single solution to the problem. These BSOD errors can be caused by software or hardware. Try the guide to see if anything helps.
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I did a factory reset and now when I log in I get a blank screen but the curser is still there.
I need help with my laptop I tried doing everything to get the blank screen to show the Home Screen if you have any ideas on how to help after a factory reset gives a blank screen please help. Thank you
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I need a phone number to billing department
I need to talk to some one in the billing department for charges I received on my bank card?
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Unkown Driver
Hello,
I'm having trouble finding drivers for' Unkown Device' ACPI\HPIC0003\3&11583659&0
Device ACPI\HPIC0003\3&11583659&0 requires further installation.
Device ACPI\HPIC0003\3&11583659&0 was configured.
Driver Name: null
and also, 'Base System Device' Device PCI\VEN_8086&DEV_15D2&SUBSYS_8514103C&REV_02\8116EDC033B7D00000 was configured. Parent Device: PCI\VEN_8086&DEV_15D3&SUBSYS_8514103C&REV_02\8116EDC033B7D00000
I've also read that this could be 'Intel Management Engine Interface (MEI) Driver' but I've tried installing it to no avail.
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Re: How do I get my ASP.NET machine password
Hey
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
Regards,
MarcusC
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Re: I need a phone number to billing department
Our Community is not one of the business groups at this HP website.
What to do?
Unfortunately, we cannot help.
We not an HP business group or department.
This response is a courtesy - we do not have a way to move people to the head of the line or connect anyone directly to HP sales or services.
Scroll to the top of this web page, else start at the HP Home Site
Select one of: Explore Shop Support
If for example,
You have questions about a purchase or any HP Store question,
Select Shop> Section Featured> HP Store
What about HP Store Customer Service?
Open your region's HP Store...
New Product? Need Help? HP Online Store – USA – Customer Service
- Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the Flagto change regions.
Customer Service - Examples
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
OR
Select a subject type
OR
Select a subject type
OR
Select Home and Home Office products> (Next) Select the type of order / information you seek
========================================================================
What else?
If you have questions about Instant Ink,
Select Shop> Section Shop Print> HP Instant Ink
OR
Select Support> Section Support by Product> Instant Ink
Things that are Instant Ink
HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract
Not your home site? Click the Flagto change to your region.
Need Help?
Phone contact, where available, will be posted on the main website (front page). For example, look for the contact number in the blue ribbon just beneath the introduction section / image.
Of Interest…
- Section Check to see if your HP printer works with Instant Ink
- FAQ section > READ How does HP Instant Ink work?– Be sure to read all the FAQ sections.
- The all-important Contract> Link is located below the FAQ section > Terms of Service Contract
NOTES:
- It is NOT necessary that you be enrolled to read the contract
- Contract: Open the main website > Change region / flag > scroll down just past the FAQ
- Cancellation >> READ the Terms of Service Contract.
- The Terms of Service contract also provides contact information, usually in the very first section.
Examples
Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HPdevices.
Click Thumbs Up to say Thank You.
Resolved / Answered, Click "Accept as Solution".
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Re: HP Pavilion stuck at "Preparing Automatic Repair"
@WAWOOD
I am still having issues with this. These are the steps I have taken (and the result is at the end).
- Downloaded Windows ISO file to my hard drive on my good computer
- Formatted USB drive to NTFS format
- Ran rufus 3.13.exe. This put autorun.ico and autorun.inf on the USB drive
- Moved Windows.iso from my hard drive to the USB drive
- On the broken laptop, I went into BIOS and disabled Secure Boot (per rufus instructions)
- Restarted bad computer and enter boot options
- Selected boot from USB Hard Drive (UEFI)
- The screen had random "INFO" but the last entry said [FAIL] Could not locate 'efi\boot\bootx64.efi':[14] Not Found
edited to add: regarding step #4 above - I have done some searches on rufus and it appears that at some point rufus is supposed to ask me what iso file to download but that never happens. I hit start and it never asks for an iso file.
Thank you for sticking with me through this!
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Re: HP Development Company, L.P. - System - 7.0.18.1
I reviewed your post and I understand that the film scanner stopped working after a recent Windows update.
Don’t worry, I assure you I will try my best to get this sorted.
System - 7.0.18.1 is the HP 3D drive guard driver (HP Mobile Data Protection Sensor). If you wish to uninstall it, go to device manager and look for HP Mobile Data Protection Sensor and uninstall it.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
Stay Home – Stay Safe
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Re: Windows 10 Feature Update failure
@WAWood
Once again, thank you for your comments. I suspected there might not be much in the release - like you I'm no social media fan, and don't use Cortana or OneDrive much. I was more interested in whether the ending of support for my current release (1809) would mean MS will stop providing the cumulative updates, .NET updates, security fixes and the like for that version - I did have a couple of updates the other day of that ilk, but for some reason my update history isn't showing them. Qué?
I will see how the latest WU update attempt goes - it's pending restart now. What my update history does show is that there's been a driver update (from HP) two days ago. Don't know how to work out what this was, though!
Thanks again,
Ian
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HP Cloud Recovery Fails at the end of the recovery process
Hey everyone, I am trying to fix my old laptop because sometimes I need to use it when my new laptop runs out of charge for online school and I have noticed the old laptop slowed down significantly so I tried the HP Cloud recovery tool and I used it on both of my laptops because they were both acting slow. The new one succeeded doing the recovery and it went back to normal but the old one, I have tried 3 times on it and it always comes with "The recovery process failed. Please choose one of the 3 options" and the 3 options are "Save Logs", "Details" and "Retry" and whenever I retry, it goes back to the same thing. Can someone help me please?
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