Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
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I suggest you follow the below steps and ensure you change the settings for both - "On battery" and "Plugged in" to make this work:
- Open the Control Panel in Large icons view. Click Power Options.
- Click the “Choose what closing the lid does” link in the left side panel.
- If the options are grayed out, you have to click the “Change settings that are currently unavailable” link at the top.
- Open the drop-down list next to the “When I close the lid” option. Select “Do nothing” under both “On battery” and “Plugged in“.
- Click Save changes. Now, when you close the laptop lid, Windows will still keep running, without losing any unsaved work or suspending your downloads.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
