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Laptop keeps freezing

October 12, 2017, 6:38 am
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Hi,

 

I bought this laptop about 2 years ago, and the first year that I bought it, it was completely fine. However, now it just keeps freezing and making a loud buzzing noise. It coems up with a little computer at the bottom where the wifi should be with a red cross on it and says I canno connect to any networks. Sometimes, I have to turn it off 20+ times in order to just get the wifi sign back, its ridiculous. 

This is by far the worst make of laptops I have ever had and I will not be buying from this company again.

Also, I refuse to pay £30 for technical help when the laptop itself is just not worth that.

 

If anyone can help me figure this out, as it is really annoying, it would be appreciated.

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Re: forgot admin password

October 12, 2017, 6:40 am
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Re: forgot admin password

October 12, 2017, 6:45 am
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I have an Acer aspire e 15 that I need to get on to password unlock key screen?

October 12, 2017, 6:59 am
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I have an Acer aspire that comes up with boot recovery mode I forgot my password n ended up at this screen I had it on password key screen before...help plz cheers
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HP Pavilion Recovery Manger isn’t working

October 12, 2017, 7:05 am
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My computer won’t completely come on. It just goes to a light blue screen where it gives me options to re-boot or do some type of system recovery but none of the options are working. Before it goes to this screen it is juss Black for a long period & then it pops up. I tried to reboot it but it still didn’t work.
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Re: HP SMART NEDIA

October 12, 2017, 7:17 am
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Hi! , Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand after you have issues performing recovery using the recovery discs.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Did you try performing recovery using the recovery discs or retail discs from Microsoft?

 

Are you performing the recovery using the recovery discs shipped by HP or did you create the recovery discs by your own?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned you have issues performing recovery using the recovery discs.

 

Try restoring the BIOS to default and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes.
  6. Follow the prompts to restart your computer.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

If the issue still persists, it could be a problem with the discs. The discs might have got corrupted.

 

Please, contact HP support for service options.

 

Link to contact HP.

 

 

If the issue still persists try performing recovery using the recovery discs, If you don't have a set of recovery discs. Please contact HP support and order a set of recovery discs.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a great day! :-)

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

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Re: Compaq Presario CQ57-339WM bios password system disabled

October 12, 2017, 7:35 am
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Hi,

I have a Compaq Presario CQ57-339WM doing the same thing.

Code 59234901

Someone please help...
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Re: hp support assistant problem

October 12, 2017, 7:38 am
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Hello
Do not be tired
Thanks for following my problem. I completely deleted the program and restarted the system after rebooting, but the message that gives me (the new hp support assistant is installed, the settings will now be closed). I deleted all the additional files in the program in the subroutine and the program files, but I still get this spyware. I do not know what else to do and I'm so close.

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forgot admin password

October 12, 2017, 10:19 am
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Re: forgot admin password

October 12, 2017, 6:45 am
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Compaq Presario CQ57-339WM bios password system disabled

October 12, 2017, 10:32 am
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Hi,

I have a Compaq Presario CQ57-339WM doing the same thing.

Code 59234901

Someone please help...

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Re: HP Simplepass app not launching Windows 10 after recent update

October 12, 2017, 7:46 am
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I have the same  problem. The fingerprint reader works and allows me to sign in to my computer.

The simplepass program itself won't launch. It opens screen to say it is loading, but then disappears.

The link you post in your answer here will not open for me.'

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Cannot enable Virtualization Technology in BIOS

October 12, 2017, 8:25 am
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My college assignment requires me to use Android Studio, and that requires VT-X to be enabled in BIOS.  

 

The processor of my laptop is Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz.  

 

So I entered BIOS and there was the "Virtualization Technology" option, set at "disabled".  

 

I changed it to "enabled" and "exit saving changes".  

 

But then when I logged in Windows I was told that VT-X is still not activated, so I restarted and went back to BIOS, only to find that the option has been automatically changed back to "disabled".  

 

I tried multiple times. 

 

Every time I am able to change the setting to "enabled" but the second I exit BIOS it goes right back to "disabled".  

 

Please could someone tell me how I can get the change to stay ?   

 

Note: Some people mentioned about removing Hyper-X from WIndows features.  But I checked my device and there is no Hyper-X installed......

 

Any help or suggestion would be much appreciated.  

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Re: system information on startup on windows 7

October 12, 2017, 8:48 am
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I have same problem on my HP Envy x360 , but given trick is not work.

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Re: restoration incomplete

October 12, 2017, 9:03 am
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customer care is not responding in uk...

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Re: How do I take a screenshot in Windows 8?

October 12, 2017, 9:22 am
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Ok...how do I open the clipboard to look at the screen shot?
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Re: high temperature and fan always on in idle

October 12, 2017, 9:36 am
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hi,

the customer support is not qualified so solve this kind of problem. they only repeat the procedures that are written on the support page (that i have already read).

 

 

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Re: I have an Acer aspire e 15 that I need to get on to password unlock key screen?

October 12, 2017, 9:38 am
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Hi,

 

Try entering  79761480

 

Regards,

 

DP-K

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Re: high temperature and fan always on in idle

October 12, 2017, 10:06 am
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Hi ,

 

As you have already performed all the troubleshooting, please inform the phone support tech to arrange for a service of your computer as it may be a hardware issue on the computer.

 

Only phone support is authorized to set up a service for your computer.

 

Let me know how it goes.

 

Good day!

 

 

 

 

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Re: hp support assistant problem

October 12, 2017, 10:13 am
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Thanks for the reply and trying the suggested steps. 

 

Once the computer reaches the desktop screen. 

Press Win + R to bring up the run dialog box. 

Type msconfig in the box and hit enter. 

This would bring up the system information window. 

Click on the startup items tab and uncheck or disable HP Support Assistant. 

 

Would it be possible for you to share a screenshot of the message you are getting? 

 

Let me know if this helped. 

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