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All Notebook Operating System and Recovery posts

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    i pay for suppoet assintant but have not been able to access for several years

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  • 01/12/19--19:41: Boot Device not found
  • HP PC Diagnostics UEFI. Smart Check: PASSED. Short DST:FAILED  Failure ID: ME65AX-8AH9GC-XD7X6K-60XR03.   Product ID:X0H94UA#ABA.     Hard Drive 1.        please i ags. This is what it says for me after the hard drive test and i don't know what to do from here .      Factory installed o OS: Win10


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  • 01/12/19--21:52: factory reset
  • Idk much about computers but my son messed up my laptop and deleted some of the software cores and things like that and i tried to factory reset it but I have no space and nothing on the laptop is working 

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    Example: Pavilion 65XXpaviliong7
    Microsoft Windows 10 (64-Bit)

    i pay for suppoet assintant but have not been able to access for several years

    I cannot understand the context of your question.


    To what / which "support assistant" do you refer?



    In what way are you paying for the "support assistant" that yhou cannot access for years?




    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.


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    ... Laplink analyzed and come back and said I did't have enough space on the new laptop (which says I have 16gb) So what on earth am I doing wrong, I upgraded knowing the 16gb would alow me to run smother with double the space?? 


    Sorry, you are talking about RAM (memory), not HDD (storage) could be simply C: drive. You need to expand C: on your new machine larger (more capacity), equal or larger C: on old machine.or contact Laplink vendor and ask them how to move selected files, not all files. The following link shows how to contact them:




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    I've reposted this question on a different board, as this does not appear to be the correct place for this question.  


    Admins, please feel free to lock this discussion.  Thank you.

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    Hi! Im trying to get into my laptop I haven't used in a couple yrs but cant remember my password. Its a google account, have already gone through google to recover my password but will take "3-5 business days" to get back to me... Whatever happened to the security question section??? Is there an online chat for tech support anywhere? 

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    I sorry you are locked out.  Three to five days is a long time to wait - I would guess the wait time has to do with securing your identity (or really for whatever Google wants).


    Those of us who do not work for HP cannot provide login breach information.  We abide by guidelines to protect your privacy and ownership.  We cannot verify ownership of the device.


    Our community is a volunteer organization - always has been.  We are not Hp Technical Support.


    You can take the computer to an authorized, licensed Microsoft technician.  Authorized licensed Microsoft technicians have the necessary tools to help you regain access to your computer.  Be ready to provide proof of ownership.


    Be aware that anyone who contacts you directly as a result of your request for "chat" may not be who they claim.  Be careful about giving out any personal information - and certainly do not give out your credit card to someone who calls / contacts you claiming, "Sure, we can help."  It just does not work that way.



    Locked out of your computer?  FYI



    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.

    Click Thumbs Up on a post to say Thank You!

    Answered? Click post "Accept as Solution"to help others find it.





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    hello REO.

    the number was removed but i trie again.


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    Thanks, David. I tried running the test, but oddly it says all "PASSED". Should I run the Extensive Test?

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    Reboot and enter    e 9 l o 7 q x e n h


    3rd letter lowercase L


    4th letter lowercase O


    6th letter lowercase Q



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    Thanks for the response to my question.

    I'll get in touch with them next week and resolve this.

    I'll let you know the outcome.



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    Do you mean dv7-4165dx?


    What is the brand and  model of the HDD you used as a replecement for the original one?


    Is it a legacy spinner type or an SSD?

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    I notice on the Intel Driver page they have now released the driver for our Spectre devices. This was released on the 10th Jan. I'm assuming all it need now is for HP to add their bits and release it to us via whatever means. Hopefully it will not be too much longer.


    Downloads for Intel® Core™ i7-8705G Processor with Radeon™ RX Vega M GL graphics (8M Cache, up to 4.10 GHz)

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    Everything was done according to the instructions. The laptop is working. But Windows is not activated. Shows error 0x803F7001. What to do? Need to buy a new license?

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    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the computer is not booting.


    Appreciate you trying the steps. Don't worry, I'm here to help! 


    Let's try these steps -

    Step 1 Hard Reset -
    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Press and hold down the power button for 15 to 20 seconds. 
    4) Plug-in the Adapter. 
    5) Try to turn on the computer. 


    Step 2 BIOS Restore -

    1) Shutdown the computer. 
    2) Hold down the Windows and B button together while the computer is still turned off. 
    3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
    4) Follow on-screen instructions and click on OK


    Step 3 System Restore -
    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Restore. 
    7) Choose a Restore point or a Restore date when the computer was working fine. 
    8) Click on OK to initialize the System Restore.


    If the restore fails, try re-installing the operating system. You may also try creating a Media Creation Tool to re-install the operating system. 

    Hope this helps!


    Let me know how that goes.


    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


    Have a great day ahead :)

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    Many thanks for the suggestion. I have a Recovery Pack on the way that will hopefully enable me to repair what appears to be a corrupted Win10 update. If that fails then you've provided me with a very useful alternative to follow up. Once again many thanks. 

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    Link to the Intel driver site and the new driver can be found here:




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  • 01/13/19--03:03: Re: factory reset
  • Hi


       is the best person to answer this.
    Disk Cleanup is the place to start.

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  • 01/13/19--03:04: Re: factory reset
  • Hi
    First:- Turn off the computer, press and hold the PWR button for 4 seconds.

    Then - Leave only keyboard and mouse connected, disconnect all externally connected
    devices such as Docking Station, USB storage devices, displays, and printers.
    Unplug the AC adapter from the computer.

    Next - Press and Hold the Power button for 15 seconds to Hard Reset.
    Rinse and Repeat

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