Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the computer overheating. I will be glad to assist you here. :)
To assist you with clarity, I would require more information regarding this.
Could you provide me with the exact model of the PC? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Did this happen after a power outage or surge?
- Does the computer freeze lockup or shutdown?
- Did you perform a bios update on the machine?
- Does the fan spin at all or if it does is it loud and noisy?
For now please perform all the prescribed steps from this link: HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating
Also, check this link out: HP Notebook PCs - Why Computers Generate Heat for further assistance. It has good to know information.
I would suggest here is to update the Bios and Chipset drivers. Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
