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All Notebook Operating System and Recovery posts

older | 1 | .... | 3780 | 3781 | (Page 3782) | 3783 | 3784 | .... | 3803 | newer

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  • 01/12/19--03:38: M2 connector
  • Нello!

    Does the motherboard have m2 connector?

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    Hey there! , Thanks for stopping by the HP Support Forums!


    I understand few of the keys on the keyboard has stopped functioning.


    Don't worry I'll try to help you out.


    1. Did you make any software or hardware changes on your PC?

    2. Have you tried checking with an external keyboard does the issue persist?

    3. Was there any liquid split on the Notebook Keyboard?

    4. Is there any Dust settled on the Notebook Keyboard?

    5. Are there any Keys which are fallen off / Any Keys which are loose?


    Please share the product number and operating system you are running on the PC to assist you better.


    Excellent description and a great diagnosis done. It is greatly appreciated.


    Try updating the BIOS on your PC and check if it helps.


    Also, restart your PC keep tapping the F11 key on your PC before the PC boots, you will see the recovery manager screen.


    Open the command prompt from the list and check if all the keys on your PC are functioning correctly.


    Try few steps recommended below.


    Turn off the computer and then restart it.
    Press the Esc key repeatedly to see if a startup menu opens.
    If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
    If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
    Restart the computer.
    In Device Manager, uninstall and reinstall the keyboard software:
    In Windows, search for and open Device Manager.
    Click View and select Show Hidden Devices.
    Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
    Continue removing device names in the Keyboards category until all device names have been uninstalled.
    Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
    Wait for the computer to restart and open Windows.


    Also, Turn off Filter Keys


    Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.


    Go to Control Panel and open Ease of Access Center.
    Scroll down and select Make the keyboard easier to use option.
    Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
    After turning off this option, click Apply and OK to save changes.

    Refer this article to further troubleshoot keyboard issues with your PC. Click Here


    Let me know if this works!

    Have a great weekend ahead! :)


    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    I want to update my stream to the most current version of Windows. Of course there isn’t enough room to do it. I created the media creation tool on another computer. I can see all the files on the flash drive. I inserted the usb into the stream, tapped escape till a screen came up giving me the option to hit f9. Did that and selected boot from usb. I get an error saying it doesn’t recognize the flash drive. What step am I missing?

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    Test the flash drive you created on another PC and confirm that it boots from the flash drive.


    Once you get to the Install Now window, you can cancel out and shut down your PC.


    Now that you have confirmed it is the Stream that has the problem and not the flash drive...see if this works...


    Turn on your Stream notebook, tap the ESC key to get the menu of options.


    Select the F10 setup menu to get access to the BIOS.


    See if there is a setting to enable legacy mode and disable secure boot.


    If there is, make those changes.   See this link for the settings to change.



    Save the changes, have your bootable flash drive in the USB port.


    Get to the F9 boot options menu, and there should now be a legacy USB diskette on key (flash drive) boot option.


    Select that option and see if the notebook now boots from the flash drive.

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    I all, i have change the HD unit with SSD and try to recovery the system.

    Before i have made the USB Recovery

    I have launch the recovery, but before the finish the system return to me a message: " recovery incomplete, try to restart?"

    I have try but the same result every time, now i don't know what i do!

    I have also save the LOG

    Anyone can help me?




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    Hi, Stefano:


    If the recovery process isn't working, the only suggestion I can offer would be to clean install W10 as follows...


    You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.



    If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.


    Here are the steps to create the W10 USB flash drive installer...


    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

    Then you can reinstall the drivers and available software from the PC's support page.


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    HP no longer sells recovery media for the dv6 model series.


    See if this works for you, since you can read the W7 product key...


    Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.


    Select the Windows COEM ISO file download for the version of W7 the product key is good for.



    I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or burn it to a DVD.




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    thank you swo much i try

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    You're very welcome.

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    How to install drivers on a clean laptop, without an operating system? When I install the window, I get an error: a problem has been detected. windows has been shut down to prevent damage to your computer.
    If you are on the computer screen, restart your computer. If you are on the computer screen, restart your computer.

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    I DID help you -- I told you what you needed to obtain.

    HP has not provided recovery media for years, ever since Win8 came out -- but they HAVE provided a utility on the PC so that you can make your own -- for FREE!  But you have to do that yourself, and you have to do it before you need that media.  

    If you failed to do that, that is hardly HP's fault.

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    When you go to install Windows, sometimes pressing F6 will open a Window allowing you to load drivers from a USB stick or other media. But this is nearly always used for SATA drivers in order to assist in installation.

    As to installing them permanently, you need Windows running to do this.

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    While  is right about Win10 install media, here are some tips you can follow to clean up some of the disk space on your PC prior to running the install:


    Also, the community Win10 Forums has the following suggestions:

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    Forgot login password for HP ProBook S-Series with Windows 7 Professional. No recovery disc.

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    The warranty date is set at the factory when the PC is built.  It can then sit on a shelf or in a warehouse for months before it finally gets sold and delivered.

    What you need to do is contact HP Customer Support about registering your laptop in order to reset the warranty start date.  That is something we can not do for you.

    You also might be able to do that yourself using this link:

    Good Luck


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    This is just a community self-help forum staffed mostly by volunteers.
    We have no capability for debugging problems with third-party (i.e., non-HP) applications.
    For help with Outlook issues, you have to contact Microsoft.

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    In addition to what WAWood suggested, if I owned a Stream notebook with a tiny 32 GB eMMC drive, I would follow the guidance at the link below...This will allow you to use your notebook for a longer period of time without the 32 GB drive filling up.


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  • 01/12/19--07:17: Re: M2 connector
  • The HP specs I could find make no mention of that connector and since that model came with Win8.1 preinstalled, and M.2 SSDs were not widely in use then, I would suspect that HP would not have paid extra to have that connector added to the motherboard.

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    Thank you, thank you. This totally worked. Never been in the bios in my computer.

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    You're very welcome.

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