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All Notebook Operating System and Recovery posts

older | 1 | .... | 3779 | 3780 | (Page 3781) | 3782 | 3783 | .... | 3803 | newer

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    Reboot and enter   43769127



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    I see what you trying to tell. But. BIOS is not os-depended. I can run a lot of different os systems

    under it. Bios = basic input output system. It only cover how to present hw to os. And if it dies,

    it has nothing to do with os. So why it dies ? If upgrade went well, computer still worked as well,

    only  _after_ rebooting it died, then, the bios code must be the one which killed it. Which basicly

    mean your code is broken. That will also explain why 2 years later you added this to your support



    © Copyright 2018 HP Development Company, L.P.
    HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
    As you can see the bios code is from 2016 and HP "We dont take any responsibility" came 2 years after.
    Sorry for me i readt this too late. I read a lot of articles from different sites where same thing happened
    to different people. Only thing common was that it was Probook.
    Dont blame any os which the update was driven, because it dont matter. All what matter is the code, you gave,
    what we put in bios. That broke everything.


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    Or maybe it is that your support system doesnt know, or no one cares,

    that same computer is sold with 2 different hw systems, one is intel

    and the other is amd. And i dont think that same bios ecosystem can

    handle both. But still you offer only one bios for 2.


    Curious, how can you do that ?



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    I think you pehaps misunderstand with whom you are having this discussion.


    I am not HP - I am a volunteer. 


    Except by way of providing information, I cannot (will not) discuss HP policies, service, or actions.  


    I am obviously not helping your situation.


    My road-side analysis may be incorrect - perhaps you have not bricked your computers.  Or, if you have done so, it is perhaps for a different reason or the result of something unrelated to the discussion.



    I will graciously take my leave. 


    What to do?


    I do recommend that you contact HP Technical Support  - open a case for each computer separately.

    Explain what you did, include which BIOS you tried to install, and ask for help.




    • Use the serial number of the device to submit the case (do not post that information here).
    • In those areas where Chat is an option, Chat service hours are likely restricted.
    • Chat is not available in every region.


    In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)


    • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.


    • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.


    • USA / Canada: HPprovides your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.



    “Everywhere” Contact Information - HP Technical Support


    Contact HP Support – Assistance Portal


    HP World-Wide Support

     Select your region and follow the prompts


    Option:  Contact HP Technical Support - Regions


    USA / Canada

    1. Submit information / case online: HP Customer Support
    2. Sign in or continue as a guest



    1. For faster support, submit information / case online HP Customer Support UK
    2. Contact Phone: Contact HP UK – Phone Assist


    Contact HP Tech Support on your Browser


    Open Browser to HP Technical Support

    Select Contact Support or Business Support

    • Log in or continue as a Guest,
    • Follow the prompts.


    Option - HP Support is on Facebook!

    HP on Facebook


    Option:  HP Agent Response on the Community Site


    Choose to wait for an HP Agent to respond to your request on the community.


    The following applies to HP agent response on our community:

    • An HP agent will always post back here before contacting you privately.
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    • HP Moderators are identified by the "Mod" icon next to the Profile ID avatar


    • HP agent response times vary widely – this community is not HP Technical Support
    • HP agent response on the community is NOT guaranteed
    • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings


    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.



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    Hello Forum,

    I have a brand new Spectre (detachable tablet/keyboard) and the heat level is very high.  When it's charging, it's so hot thst it's uncomfortable to hold.  I have adjusted power and battery settings - this helps on battery mode, so far.  I use Chrome mostly, and do not have many other apps loaded or open. Any other suggestions before I return it out of frustration? Thanks!


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  • 01/11/19--18:07: Complete Reset
  • HELP PLEASE! I just turned on my laptop  I haven't used it in sometime but was planning to wipe it and do a full reset then almost immediately on the screen a message came up I have never seen before on any laptop or computer I don't exactly remember what it said but it had something to do with rebooting it so I hit reboot thinking that was my best option to completely reset it but instead I get Enter Administrator Password Or Power On Password and I do not remember my Administrator Password and have no clue what a Power On Password is. PLEASE HELP ANY WOULD BE GREATLY APPRECIATED. Need's to be completely reset for work related issues 15472582996933322075884366302191.jpg

     Enter Administrator Password Or Power On Password 

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    Short DST: FAILED





    Hard Disk 1


    I couldn't find the failure ID on the internet. What does it mean?

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    The exact meaning of that specific code simply states 'Failed.'


    So, if you cannot get into Windows, you will need to replace the hard drive and reinstall the operating system.


    Consult your specific model g6 notebook's maintenance and service guide for the HDD removal and replacement procedures.


    After you replace the HDD, you can reinstall W10 for free as follows...


    You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.



    If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.


    Here are the steps to create the W10 USB flash drive installer...


    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

    Then you can reinstall the drivers and available software from the PC's support page.





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    I can get into Windows. I'll consider myself forewared to replace the HDD in the near future. Thanks for the quick response. 

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    You're very welcome.


    Back up any files you don't want to lose while you can.

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    My laptop just randomly started glitching when i put in the charger. It goes in an out without stopping. Thought it was my power cord so i bought a new one and it still does the same. I dont know if ots the battery since I camt remove it. 

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    How to convert Outlook Express to MS Outlook. Many types of tool available in the market but not properly working. Many tools provide two and four mail conversion. Manually conversion is a very long process. If you know about any other tool, please suggest me.

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  • 01/12/19--00:48: Warranty Denied, Recourse?
  • Bought in October, had issues with compatibility from the start, recently it crashed for no apparent reason, then during the system restore, the power completely failed when I plugged in a PD 3.0 certified charging cable. Will not turn on or show any signs of life. HP sent me a box to return as it is under warranty, I ordered an M.2 to USB adapter from Amazon to recover a few crucial files that were not backed up, had to open the case to access. Recovered the files, put everything back together except the rubber on the bottom that has to be removed for screw access, HP refuses to honor warranty because I opened it for SSD recovery, after the fact it had already crashed. Wouldn't even open it up to properly diagnose. Is that just how it is with them? Any recourse or suggestions? They don't seem to sell the motherboards aftermarket, and demanded over $400 to take a look at it. Seems ridiculous, don't know what to do.

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  • 01/12/19--02:32: Unlock Bios - Please help me
  • Product: hp notebook
    Operating System: Microsoft Windows 10 (64-Bit)
    Same problem, system disabled, error code
                 [ i  85708096 ]
    please help me

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    Product: hp notebook
    Operating System: Microsoft Windows 10 (64-Bit)
    Same problem, system disabled, error code
                 [ i  85708096 ]
    please help me

    Please help me

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    Please help me forgot the BIOS numberkljk.jpg

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    Just bought a new laptop from Ebuyer. 11/01/2019


    Set it up OK and then went through some of the software as you do.


    Had a look at 'Jump Start' as I'd not seen that before.


    Checked the warranty on the machine and it comes up with 9 months remaining ???? Why ????

    I was under the impression you got 12 months warranty on a new device.

    --------------------------- HERE ARE THE DETAILS-----------lAPTOP FIRST SET UP ON 12/01/2019

    Warranty status details for your product: Active
    Check another product
    Serial Number CND83808HN
    Product Number 3QM23EA
    HP manufacturer/base warranty
    Warranty type Manufacturer Warranty
    Service type Wty: HP HW Maintenance Offsite Support
    Status Active: Covered under Manufacturer warranty, 9 months remaining.
    Start Date September 21, 2018
    End Date October 20, 2019
    Service Level Std Office Hrs Std Office Days
    Std Office Hrs Std Office Days
    Global Coverage
    Standard Material Handling
    Standard Parts Logistics
    Pickup by HP
    10 Business Days Turn-Around
    No Usage Limitation
    HP Ships to Customer Site
    Deliverables Hardware Problem Diagnosis
    Offsite Support & Materials
    Extend your warranty
    Service type Wty: HP Support for Initial Setup
    Status Active: Covered under Manufacturer warranty, 6 days remaining.
    Start Date September 21, 2018
    End Date January 18, 2019
    Service Level NextAvail TechResource Remote
    Std Office Hrs Std Office Days
    2 Hr Remote Response
    Unlimited Named Callers
    Deliverables Initial Setup Assistance
    HP has checked your product information, including the product and serial numbers, to determine your warranty results.




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    you didn't help me ..... why i need to pay for recovery tool if i payed for the tablet?
    This product is second hand already ( my friend was the first posesor)
    the question is why i don't have already the recovery tool ... is a hp tablet , in bios settings says that the factory os is windows 8.1 
    This is ridiculous!!!

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    Welcome to the HP Support Community 


    Reboot and enter   12597439



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    I had a laptop problem a few years ago and it was not.After replacing the display, the hard drive is now replaced.I have a sticker for the operating system but I do not have a drive for the installation.From the microsoft site, I can not download it and forward me to the manufacturer.How and where to download Windows to recover my notebook?

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