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All Notebook Operating System and Recovery posts

older | 1 | .... | 3767 | 3768 | (Page 3769) | 3770 | 3771 | .... | 3803 | newer

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    Sure, keep me posted :)


    Have a good day!

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    I turned on my school laptop this morning and there was about and inch and a half wide bar on the left side. There are also colored lines at the bottom. I've tried everything I knew and nothing worked and I have an assignment due at noon. Help?

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    Good time Everyone,


    Please help to RE-Install Windows 10 from USB flash-driver to my notebook HP Envy X2 PC

    (It does not load anyway, only like with BIOS).

    If You know HOW to do it right and accurately on this PC model and you share this knowledge with me, I will be very glad.

    And If somebody write for this process instruction STEP-by-STEP, I think it will be very nice and very USEFUL for me and ANOTHER person who has SUCH problem.

    Beforehand Thank You for attention and Your help.


    P.S. we, girls, LOVE our PC as like men love their cars-)

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    I reset Windows to factory settings, preliminarily saving backup files on the hard disk. When transferring files back to the laptop, the program hangs at 28%  and then gives an error fffff15. Help, very urgently need files from the old Windows.


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    Step 1 - hard reset, didn't work, no change to problem


    Step 2 - System restore;  pressing esc didn't show the stat up menu (tried intermittent and keeping key pressed, neither worked).  I got to system restore through the control panel and the only restore option was for 22nd dec (critical update), which is before the problem occurred,  After reset the problem is just the same.


    I hbve discovered that if I use ctrl-alt-del and stop the app HP Cue Status (32 bit) I can shorten the cancellation process.


    As I don't know how important thr start up menu is to your solution I have not attempted the third option as I am not sure I would get to the menu you refer to.

    Is it a Bios menu? In the past I used to use F2 o F4 on start up to get to the bios,  Most references on the forums seem to refer to the start up menu appearing too often, I can't seem to get it at all!


    Sorry to be a pest. You'll be old one day!


    Bill Lee



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  • 01/09/19--07:49: Black screen
  • Good day

    My laptop suddenly shows a black screen but when u switch it on it goes on , had sound its just that nothing shows on the screen I tried doing the black screen of death restart but still no picture please help me out 

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  • 01/09/19--07:52: Dual Booting Configuration
  • I would like to install Ubuntu Linux in my laptop. How can I do it without disturbing the recovery partition and without loosing my primary partition and all the licensed software products. Thanks

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    Huffer said ?01-08-2019 02:50 PM

    The easier way to do this is with a usb floppy disk, but if you can make a DOS bootable USB disk that will work, too. If you go to the download page there is a recent windows based executable BIOS flash which, as you say is not working for you. There is also a DOS-based BIOS flash tool there but it only has the .bin file for older BIOS. I would make the DOS bootable floppy and then substitute the .bin file found in the newest file for the older .bin on the floppy disk. I was able to extract out the F.20 .bin file from the executable using 7-zip. The DOS flash program will ask you to point to a .bin file and it should flash with the newer one as easily as with the older one.

    End of quote


    Aah, yes, I see you're referring to SP41979. (The reason I didn't see that before was because I had the Drivers page for the HP6715b website set to operating system Win 7 instead of XP or Vista.)


    Main problem is that I don't have a USB floppy (and no money to buy one) so the bootable USB stick is for me the only way to go at the moment.


    The only annoying this is that when running FirmwareUpdate.exe and trying to create a bootable USB drive is that the Quick Format Option is greyed out, meaning it takes a VERY long time (over an hour!!) to format a 16GB stick. (Although if you run HPUSBFW.exe directly you can use quick format.)

    But after all that.....the USB stick is not bootable (non system disk error).


    So I used the latest version of Rufus (3.4) and used the FreeDOS option. Then added Rompaq.exe file from SP41979, and the four files from the expanded in SP55556 into the root directory.

    Booted into DOS, from the C:/ prompt typed rompaq.exe, and the update program started. I chose File>>>Update, but it said no ROM file was found (even though my F20 ROM was in the root directory). It didn't give me a choice of which bin file to use.


    So I thought, maybe it's looking for a file called 68YTT. Renamed my ROM file to 68YTT.bin, and this time the screen told me I was about to update to the date of the ROM version I want (Dec 02 2011), but the error message said "Current BIOS version is incompatible with this update. Update to F.0B or later, up to and including F.1F"


    Which doesn't make sense, as the current version is F.07.



    So near and yet so far....

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    You said the words...dual boot. Shrink the main partition in Windows and create a new blank space of at least 30 gigs or so. Run the Ubuntu installer and let it create partitions within that blank space. When I install Linux I create 3 partitions: root ("/") of maybe 10 gigs home ("/home") of 15-20 gigs and Linux swap of about 2 or 4 gigs. Linux will install its own bootloader called grub which will control dual booting. You will get a DOS looking screen on bootup that lets you choose to boot into Linux or Windows. By editing the grub settings you can make Windows the default so it boots to Windows if a certain time passes (which you can also set).  By doing this Windows and all other functions of the laptop will be unaffected. Right now my Linux installation on my personal laptop is on a virtualbox virtual machine rather than its own partition, which meets my needs to occasionally perform some task in Linux and is a much more flexible arrangement. 

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    It is not uncommon to have to update BIOS in stages. I think F.1F might actually be newer than what you have. 

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    First off, your title specifically mentioned "wiping" the laptop -- and a factory reset does NOT do that.  The process of "wiping" requires writing ones/and or/zeroes to the drive to overwrite the existing data so that it can not be recovered.  A factory reset merely REFORMATS the drive, effectively blanking the partition records -- but that really leaves the content pretty much intact.  Anyone with decent data-recover apps will be able to get back most of the data.


    If you really want to "wipe" the drive, then you need to use third-party partitioning apps that can be run from a USB stick.  I recommend the use of a third-party tool known as Minitool Partition Wizard. This is a free partitioning tool and you should download their Boot CD ISO file to a local drive.

    You can download the tool from here:

    You can get an ISO file from here:,0301-51034.html

    Once you have this, you have a choice of media to create:
    1) If you can boot from CD, download and install ImgBurn and use the Write Image to Disk option to create a bootable CD.
    2) If you can boot from USB, download and install RUFUS and use the option to create a bootable USB stick from the ISO file.

    Boot your PC with the media you created. You should now be able to do partition changes without problems.


    Second, once you have done that, you will need something known as HP Recovery Media to do the factory reset of the PC.  You should be able to order it using this link:


    Good Luck

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     I think F.1F might actually be newer than what you have. 

     Edit. My bad.


    Oh, newer than F07. That makes sense.


    So now I have to find the bin file for F1F...


    Getting close to giving up on this, I have to admit (although usually I'm not a quitter).

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    No you are almost there. Do you have 7 zip? Just go into the history page for the BIOS updates and extract out the .bin files and keep flashing to newer ones until you get to the latest. Replace the .bin file in the bootable DOS disk you have already made. I think at this point you just need to do it twice...get to the minimum level for the F.20 and then do the F.20. 

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    It is not uncommon to have to update BIOS in stages. 


    Yes, I've heard of that, and probably encountered it also. But why does the readme file for SP55556 not mention that? It leads you to believe that you can go straight to F20 with no intermediate steps.


    I wish I could get some straight answers out of the HP support staff, but all they can do do is keep telling me (like a broken record) that my machine is  'obsolete'. For me, that word should only be applied when there are no physical examples of this laptop left on earth.


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    Your expectations are unreasonable. Do you think if you called Ford Motor Company and asked for help with a Model A they would have Call Center people who could help? They are "obsolete" yet there are plenty of examples around and a thriving enthusiast community. If you have a "vintage" or near vintage laptop you get your help from the old enthusiast guys, not the manufacturer support site. And here we are. 

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    My keyboard ramdonly loses the connection with the keyboard about once per day.  25% of the time it corrects on its own after a while.  I then detach and reattach to connect but only works 25% of the time.  Couple that with plugging in the system for AC power working about 25% of the time.   And restarting as a last resort while doing the first 3 options at the same time.  No logical explaination as to which will work or even why it randomly does this.  The system doesn't show any apps or programs using up the Ram or stuck.

    My first guess is the battery in the keyboard is going bad.  Next guess is the physical connection to the display is bad.

    Any suggestions or similar problems>

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    I usually refer folks to the Ubuntu Forums for installation help -- as there are complications with the newer UEFI PCs that involve a lot more than just creating an empty partition.

    Read through this for more information:

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    Step 1  You need to change the Boot Configuration in the BIOS Mode:


    Restart your unit and keep on tapping the F10 Key.

    You will enter into the BIOS mode. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration, and then press Enter.

    If the Secure Boot Configuration warning displays. Press F10 to continue.

    Use the up and down arrow keys to select Secure Boot, and then use the left and right arrow keys to change the setting to Disable.

    Use the up and down arrow keys to select Legacy Support, and then use the left and right arrow keys to change the setting to Enable.

    Press F10 to accept the changes.

    Press F10 again, and then press Enter twice to restart the computer.

    As soon as the computer starts, a message displays indicating that the boot mode has changed.

    Type the four-digit code shown in the message, and then press Enter to confirm the change.


    Now that the Boot Mode has been changed. 


    Step 2

    Eventually it will take the boot from the USB (Provided USB is Bootable). If not Restart the machine and keep on tapping the F9 Key. Once Unit boot into the F9 Mode select the USB Contaning the OS.  On "Windows Setup,"  select the KB Layout and Langauage , click Next to begin the process.

    Click the Install Now button.

    If you're installing Windows 10 for the first time or upgrading an old version, you must enter a genuine product key. However, if you're reinstalling Windows 10, you can click the I don't have a product key option to continue (assuming that your computer was already activated).

    (If applicable) Select the edition of Windows 10. This selection must match the edition your product key activates.

    Click the Next button.

    Select the I accept the license terms to agree option to continue.

    Click the Next button.

    Click on the Custom: Install Windows only (Advanced) option.

    Select the partition and click Next. Once you've completed the steps, the setup will proceed to install Windows 10 on your device.


    Hope this will help.

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    Hi Bill, thanks for replying. Please try the below steps to perform a recovery from the Windows -

    1. In Windows, search for and open Reset this PC.

    2. Click the Recovery tab, and then click Get started under Reset this PC.

    This steps will delete the data so please back-it up before performing the above steps. 


    Let me know how that goes.

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