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All Notebook Operating System and Recovery posts

older | 1 | .... | 3768 | 3769 | (Page 3770) | 3771 | 3772 | .... | 3803 | newer

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    Well, I don't know.

     

    You should not update the BIOS while the system is running on Battery.    The machine should always (only) be connected to AC power during the entire BIOS update process.  Not doing so could, if the batteries dies during the update, destroy your notebook's BIOS.

     

    If the battery is bad, that is going to compromise the boot process.

     

    I have asked that someone take a look.

     

    If there is a response, you will hear back on this thread before anyone contacts you using other methods.

     

    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.

     


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    Absolutely no way of booting. All checks possible carried out but only charging light and fan going. No beeps. Machine cost £350 and now being asked for £200 plus need to get data restored. Shoukd I just throw it away?


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     wrote:

    Your expectations are unreasonable. Do you think if you called Ford Motor Company and asked for help with a Model A they would have Call Center people who could help? They are "obsolete" yet there are plenty of examples around and a thriving enthusiast community. If you have a "vintage" or near vintage laptop you get your help from the old enthusiast guys, not the manufacturer support site. And here we are. 


     

    Not sure I concur with you on that, but let's agree to disagree. I think your analogy is not a fair one- although I do see where you're coming from.


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    The computer states Memory Full.  


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    [SOLVED]!!!!!!!!!!!!

     

    BIOS update of HP6715b to Rev F20 was successful (with a million thanks to Huffer for his help and
    encouragement)....

     

    ...but with one slight problem: my Win 7 Ult 32-bit drive doesn't boot up from it anymore.

     

    Luckily I have Vista and XP hard drives which can boot up from it, and I can still read my data and files from the
    Win 7 HDD via a SATA-to-USB adapter cable.


    Here's how I did it:
    (Disclaimer: this may or may not work for you. I accept no responsibility for loss of data or hardware damage or
    bricking your laptop. You do it all at YOUR OWN RISK.)


    First, check whatyour current version of BIOS is (in my case it was F.07). As Huffer suggested to me, it may not be
    possible to go direct to F20, you may have to go in two steps via version F.0D.

     

    If you are running XP or Vista, first download SP55556 and follow the on-screen instructions.

     

    DO NOT attempt to run it from W7 or higher - there is a known issue that may make your laptop permanently
    inoperative (bricked).

     

    According to the readme file, it is designed to run from within Windows (but they DON'T specify WHICH version!!),
    but if it doesn't, you will have to make a bootable USB disk and run the program from DOS.


    To do this download SP40572. Right click on it, and extract it to your desktop. The files you need for the first
    step to BIOS version F.0D are inside the Rompaq folder.

     

    Then using the latest version of Rufus (e.g. 3.4), format a USB stick with Fat32 and with the FreeDOS option.
    Choose Quick Format.

     

    Add those files from the Rompaq folder onto your USB stick. Change the name of the bin file to 68YTT.bin. (I don't
    know why - it seems as if the exe can only accept upgrade files with this name. (Unlike other BIOS updates I've
    done on desktop mainboards, this time you don't get to choose which bin file to use for the update).

     

    Do all the following procedures ALWAYS with a fully charged battery inserted AND the mains adapter cable plugged
    in. Any loss of power during a BIOS update could be disastrous.

     

    Shut down the PC. Reboot using F9 boot option into the USB Hard Disk.

    Choose your keyboard layout if requested.

    From the C:/ prompt type dir & Return/Enter to check all your files are there.

    Type rompaq.exe, Return/Enter. The update program should start.

    First, choose backup and save your current BIOS to the stick. It will be saved as 68YTT.bak.

    Next, choose update and follow the on-screen instructions. Check the date of the update file corresponds with the
    same date of the F.0D file.

    DO NOT PRESS ANY KEYS or disturb the update process in any way.

    At the end, you will be asked to press F10.

    Reboot. You may need to reboot several times in order for the update to be 'seen/recognised'.

    Boot into Vista or XP and using a program such as CPU-Z, check your BIOS version now says F.0D (or check it by
    booting into BIOS via F10).

     

    Delete the file 68YTT.bin from your stick. Copy from the Rompaq folder of SP55556 the bin file (this is for F.20)
    onto your stick. Rename it to 68YTT.bin.

    Reboot into DOS, and do the same update procedure. Again, check the date of the file to be upgraded is the same as
    the Rev F.20 from SP55556.

    When finished, reboot (several times again) and boot in XP/Vista. Check again you now have F.20.

     

    I am still doing investigations as to why Win 7 won't boot with the new BIOS. (Any input on that greatly
    appreciated.) I suspect it's becasue HP are lazy and brought out the new F.20, but couldn't be bothered to check
    if it works with higher operating systems than Vista.

     

    I intend to try to do a fresh install from scratch on another disk of Win 7 and see if that works.

     

    Thanks again Huff

     

     


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     wrote:

    Your expectations are unreasonable. Do you think if you called Ford Motor Company and asked for help with a Model A they would have Call Center people who could help? They are "obsolete" yet there are plenty of examples around and a thriving enthusiast community. If you have a "vintage" or near vintage laptop you get your help from the old enthusiast guys, not the manufacturer support site. And here we are. 


     

    I'm still very disgruntled at HP's attitude to this.

    Even today, I got this message:

    ""I understand that you are looking for recovery discs.

     
    I do apologize for the inconvenience caused by us.
    Am afraid we do not have recovery media for Windows XP or Vista, as it is outdated/ discontinued.
    However you can get in touch with Microsoft for ISO image if available."
     
    THIS IS BS - COMPLETE AND UTTER BS!!!!
     
    As far as I am concerned, every time HP sell a laptop (or any other device) they have a moral and corporate responsibility to all future users (whether the original purchaser or not) until the end of time to provide all upgrades and support  (or whatever the end user wants to do with it). Nothing anybody can say or do will sway me from that opinion. Rant over.

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     wrote:


    [SOLVED]!!!!!!!!!!!!

     

     

    ...but with one slight problem: my Win 7 Ult 32-bit drive doesn't boot up from it anymore.

     

     

     

     

    Am considering downgrading back to BIOS F.OD (if that is possible - I suspect not) as the the whole purpose of the exercise was to find out if my new SATA caddy adapter for the CD-ROM drive bay works. It doesn't!!!

     

    I'll wait and see for the replacement to come in case the first one was defective in the factory or got damaged in transit.

     

     


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     wrote:

    What are u talkin about? r u out of Ur mind!


    Apparently, you have no clue what I wrote.

     


    0 0

    Help! For some reason my password at login is no longer working. Does anyone know how I can reset the password? It’s no longer under warranty and HP Tech Support wants to charge me $99. Please help! 


    0 0


     wrote:

    Absolutely no way of booting. All checks possible carried out but only charging light and fan going. No beeps. Machine cost £350 and now being asked for £200 plus need to get data restored. Shoukd I just throw it away?


    To get your data from the hard drive simply remove the hard drive and connect the hard drive using a SATA-to-USB adapter cable to a working computer.

     

    .


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     wrote:

    I’m trying to reset my HP stream laptop to factory settings however every time I try to do so it keeps bringing up a message saying “there isn’t enough space to perform this please create space” 

     

    i have deleted all all my personal files off the computer and there is nothing left on other than the stuff that it originally came with, however I need to reset it too get my Microsoft profile of it before I sell it.

     

    not sure what to do, any help would be great thank you. 


    I prefer DBAN. https://www.lifewire.com/how-to-wipe-a-hard-drive-2624527

     

    .


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    I got it believe me you had no chance of solving this on your own. Enjoy and good luck.  


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    0 0

    Reseting Windows isn't the way to get your files.

    You probably meant something else, but I have no idea what you did.


    0 0


     wrote:

    There is a balance to be found that allows economic activity to occur and still take reasonable steps for environmental protection. Extremism on either end is not the solution. If you think you have trouble buying new electronics under the current system of limited time support imagine how much a computer would cost if manufacturers were forced to support their products ad infinitum. 


     

    Again, point(s) well made and taken, but AFAIC we are still a long way from extremism in our attitudes to environmental damage, pollution and climate change, to name just a few things.

     

    But I think manufacturers such as HP are not doing enough with their revenues and profits and I believe they have a policy (although not made public of course)  of planned obsolence so they can introduce new products and generate even more income. How hard and expensive can it be for them to ask a technician to check whether BIOS F.20 runs on W7 or higher, and if not to tweak it so it does work?

     

    There's the famous case in the early 20th century when the phonograph was first introuduced. The machines themselves were not that expensive (and sometimes sold at a loss) but the manufacturer (was it Edison?) made all their money on selling new needles which wore out very quickly and needed to be replaced. Another manufacturer developed an everlasting needle but it never made it to market. Why? Because Edison bought them out and quashed further development as it would decrease and harm their future sales. (I may have some of the details of this story incorrect, but the gist is there.)

     

    Likewise, HP tell me my 6715b is obsolete and don't tell me how to upgrade it cos all they want is my money to buy a new one. But I will never give HP my custom again after this debacle.


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     wrote:

    I got it believe me you had no chance of solving this on your own. Enjoy and good luck.  


     

    Your good luck wishes REALLY worked. Win 7 now boots up without issues.

     

    I don't know what I did, but maybe I just wasn't patient enough waiting for it.

     

    All's well that ends well!!!

     

    Cheers, mate. I owe you a pint.


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    I am trying to update a driver and the computer is asking for my Admin Password, which I have forgotten. How can I either retrieve the password or reset it?


    0 0

    Received this laptop as a Xmas gift. Only properly started using it on Monday 7th January. It installed updates when I shut it down last night. Switched on this evening and it’s telling me that it can’t login because of a system failure. Then tried to reboot itself. Following that I can a black screen with the HP logo with a message underneath saying ‘preparing automatic repair’. 

    This won’t go away. I then followed instructions from someone who had a similar situation and done a quick systems check which came back saying everything was working fine. 

    I exited the system check and it rebooted to get the original error and then it switched off. It won’t come back on since this happened. Also the OS is windows 10 I’m just not sure which windows 10. 

    Can someone please advise on what this issue could be? 


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  • 01/09/19--13:33: Re: Slowness on AC supply
  •  

    Try / Consider:

     

    Run the HP PC Hardware Diagnostics  (Expand section More Solutions) - check the hardware components in the computer.

     

    The battery might be influencing the adapter, the battery might need to be replaced (yes, sounds counter-intuitive), the adapter may need to be replaced.  ?

     

    Product was introduced the end of 2016

     

    The source of this solution:

    Computer Is Slow Troubleshooting

     

    and / or

    If the adapter fails it will not power the notebook.

    HP Notebook PCs - Using and Testing the AC Power Adapter

     

     

    Reference and Resources – Places to find help and learn about your Device

    Device Homepage

    Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

    Y3W02EA - HP Notebook - 17-x160nb

     

    Information / Tests

     

    HP Community thread on the subject of batteries

    Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

     

    Article that explains Smart Battery Technology  

    Battery use and care, how batteries perform over time, and expected battery life

    How to: Understanding Lithium-Ion and Smart Battery Technology

     

     

    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.

    Click Thumbs Up on a post to say Thank You!

    Answered? Click post "Accept as Solution"to help others find it.

     

     

     

     


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