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All Notebook Operating System and Recovery posts

older | 1 | .... | 3762 | 3763 | (Page 3764) | 3765 | 3766 | .... | 3803 | newer

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  • 01/08/19--04:14: HP Spectre X360 BSOD
  • After doing the latest Windows 10 updates (on 7th Jan), which came with 7 driver updates, my Laptop now has the BSOD on 3 out 4 for boot-ups. Mostly the error is System_service_exception and another points at ndis.sys.


    Can anyone help.

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  • 01/08/19--04:15: my pavilion windows 8
  • help me to fix my laptop 


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  • 01/08/19--04:17: Re: my pavilion windows 8
  • What's wrong with it?

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  • 01/08/19--04:27: Re: Sleep Mode Malfunction
  • Thank you for your response asmita6658. I checked the registry key but there isnt any entry with the names above.

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  • 01/08/19--04:30: Re: my pavilion windows 8
  • 15469504530951648843638.jpg



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    Hello, i upgraded my tablet to windows 10 32 bits and it runs very slow .... i want to reset it back but i can't because i deleted the recovery partition and i can't reset from the windows 
    in the site of hp on my tablet i don't have that option to download hp recovery manager ( i don't have this app on windows)

    What i can do to reset the tablet? 

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    Since your PC is still under warranty, you should contact HP directly and get fixed for free. Here is link where you can start by inserting serial number which you can find on back of PC.


    Hope it helps,


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    Can some kind person out there provide me with an ISO disk image with which I can burn a CD-ROM or make a bootable USB Stick with Rufus, in order to update the BIOS of my HP6715b from F07 to F20.


    The relevant SoftPaq is SP55556 and according to its read me file, it should work from within Windows (but doesn't specify which version). I've tried it in XP, Vista and Win 7 but all give the same error message "cannot be updated from Windows" which is in direct contradiction to the accompanying documentation.


    I've tried for myself making a bootable USB stick using various utilities, based on MS-DOS and FreeDOS, adding the SP55556.exe and HPQFlash.exe files, as well as the ROM cabinet file to the root directory, but DOS reports the exe files cannot be run in DOS mode. So what am I missing?


    Talking to HP Chat is futile: you get three different representatives and they all give conflicting opinions and solutions, and the left hand doesn't seem to know what the right hand is doing. One of them said use SDM in Win 7, but no BIOS updates are found. The other suggested using a previous version of SDM in XP or Vista, but all that happens is that it updates itself immediately after installation (and can't be stopped from doing so) - and the new version then reports an error "this version not compatible with your OS".


    Also what's amazing is that HP seem not to have tested F20 with Win 7. How remiss of them is that? Their reasoning is that they believe that any remaining current owners only want to use XP or Vista. Their word for it is 'obsolete'. But in my opinion, a machine is only obsolete until there are no functioning examples left on this Earth - until that time, HP have a moral and corporate duty to provide support and updates. Everybody say "Yeah!!"?????


    So I'm going round and round in circles and pulling my hair out, and all I want is a nice easy disk image file please. Anyone???


    I've done BIOS upgrades before on other manufacturer's stuff and it's always been a nice/simple/quick process. Why does HP have to make it so hard?

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  • 01/08/19--06:29: Windows 10 1809 Update
  • When will we get the official Win 10 1809 update for HP Pavilion - 14-ce0505sa laptop?

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  • 01/08/19--06:39: login name
  • How can I change the login password?  Also, how can I have restricted access for guests?

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  • 01/08/19--06:55: Re: my pavilion windows 8
  • Go ahead and tap F2 when you see that look for component tests then in the storage category run the long test on the hard drive and report results back here. Either the hard drive is bad or there has been a major software issue wiping out the Windows boot files, more likely the former. 

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    Help, when i charge laptop, light is white not orange, i have bought a new battery still no change, white ligh


    any advice ?? please advise

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    i am having problem with windows Hello feature every time it shows that find a compatible device.

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  • 01/08/19--07:09: 9G47JK-7LX9G8-MFGH7G-60T013
  • Ran short test diagnostic and it said failure disc 9G47JK-7LX9G8-MFGH7G-60T013. Can I doing something  with this problem or need to replace  hard disc? How to reinstall Windows in this case?

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  • 01/08/19--07:11: Computer does not start
  • Bout drive not found. F2 hard drive check says no hard drive installed. Computer 2 years old.

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  • 01/08/19--07:13: Re: Sleep Mode Malfunction

    Thanks for trying. Please try these steps -


    Step 1 Hard Reset -


    1) Shutdown the computer.

    2) Unplug all the Adapter and peripherals connected.

    3) Remove the Battery.

    Note - This step might not be applicable if you have a computer with a built-in battery.

    4) Press and hold down the power button for 15 to 20 seconds.

    5) Plug-in the Adapter and put the Battery back into the computer.

    6) Try to turn on the computer.


    Step 2 Enable the keyboard to wake the computer -


    1) In Windows, search for and open the Device Manager.

    2) Click the arrow next to Keyboards, and then double-click the name of your keyboard.


    Keyboards selection in the Device Manager window


    3) Click the Power management tab.

    4) Select the box next to Allow this device to wake the computer. Click ok.


    Step 3 Windows Updates troubleshooter -


    Click on this link to run Windows Updates troubleshooter.


    Step 4 Windows Updates -


    1) In the search box, type and open Windows Updates.

    2) Check for updates.

    3) If the updates are available, click on install and restart the computer.


    Step 5 HP Support Assistant Updates -


    1) In the search box, type and open HP Support Assistant.

    2) Check for updates.

    3) If the updates are available, click on install and restart the computer.


    Step 6 Troubleshoot using the Windows Power troubleshooter -


    1) In Windows, search for and open the Control Panel.

    2) In the Control Panel Search field, type troubleshooting.

    3) Click Troubleshooting.

    4) In the System and Security area, click Improve power usage.

    5) Click Next to run the troubleshooting tool.


    Let me know. 

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    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you need assistance related to chrome not working. Don't worry I'll be glad to help you.


    To provide you with an accurate solution, I'll need a few more details:

    What is the product number of the notebook? Use this link to find it: (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you recently made any changes before the issue started?


    As you have mentioned in your post that you have already tried all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue. 

    I suspect this could be a possible hardware or software related which needs advanced troubleshooting. 

    I will share you a private message with details. Please watch your inbox for more information.

    Let me know if this helps!

    Have a great day ahead! :)

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  • 01/08/19--07:38: Computer will not boot up
  • My computer will not boot up.  I need help! When I press the power button, I hear the fan but the screen is black.  Then it will eventually beep and the caps lock light will come on.

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    You keep asking the same question -- and I already provided an answer. Go back and read my post before asking again.

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  • 01/08/19--07:54: Re: Computer does not start
  • If the hard drive has died, the BIOS will not see it anymore.


    BEFORE any such step was taken, the drive should have been tested for worthiness.

    If your PC is new enough to support UEFI, you can use these steps to test the hard drive:

    If not, you have to follow these steps:
    1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
    2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
    HP Startup Menu.jpg
    3) press the Function key for testing the hard drive (usually F2) and let it run.

    Please report back the test results.

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