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All Notebook Operating System and Recovery posts

older | 1 | .... | 3761 | 3762 | (Page 3763) | 3764 | 3765 | .... | 3803 | newer

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    Hello, 

    I have an HP "Chromebook" given to me by a friend. The charging light is on, and white, but it will not turn on. The computer doesn't even try to start. I've tried the refresh and power thing but that won't work either. Please help! The PC has been dead for a while, but I don't know how long, or what it runs on. I've never seen the PC in working shape. Thank you!


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    Okay, I am fully aware that this is a problem that has vexed many other users.  I have spent many hours over the last two months trying to follow the advice of people here, but like many others, nothing is working.

     

    I bought my HP Envy x360 about 8 months ago.  From the very outset, I have had problems with the computer going to sleep after a period of inactivity, and then I can't do anything to wake it up.  Shaking the attached wireless mouse, pressing or using the touchpad or the touchscreen, and hitting every key on the keyboard doesn't work.  Ctrl-alt-delete does nothing.  The only thing I can do it hold down the power button and force it to shut down.

     

    I have verified that the keyboard driver software is updated.  

    I have gone to the "choose what the power buttons do" in the control panel and experimented with different settings.

    I have changed the power mode/power settings.

    I have gone to the Device Manager and checked the keyboard settings.  Indeed, for one of the keyboards listed (there are 3, which I don't understand since I've only ever used the built-in keyboard), I have confirmed that the "allow device to wake up" button is clicked.

    I have stayed up to date with all Windows 10 updates.

    I have downloaded and installed all recommended HP updates.  I have not installed all the optional updates.

    I have updated the BIOS (but that was to try to solve a non-stop fan issue - which I will ask about in another thread).

     

    Despite all these efforts, this still has not solved the not-waking-up problem.  This is rather frustrating.  I will acknowledge that I am not computer savvy at all, but I have done what I can to find solutions on this forum and elsewhere.

     

    Any help?

     

     


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    Hello dear!

    Can u please help me for choosing the correct version ofwindows 10 for my HP laptop actually it's running on windows 8 that came pre installed with it then after I upgraded to windows 10 but year after year updates I find my pc is not working optimal with these upgrades although I m able to install any version of windows 10 on my system but I want to know what's the best windows 10 version that's tested on this system and it's all hardware worked not just fine but to the best possible it could?


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  • 01/07/19--22:38: Re: Laptop keeps restarting
  • If youre using windows 10, chances are windows update broke your laptop.
    You might want try to recover by pressing shift+power button or press f8 just after you press power button.

     

    Or check out these methods and see if they work, igonre as you have tried some of the methods. 

    https://www.partitionwizard.com/partitionmagic/windows-10-reboot-loop.html

     

    Hope this info helps you. 


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  • 01/07/19--22:54: Re: How can I restore my PC?
  • Windows 10 can be restored to factory settings by either performing a “refresh” of your PC (without affecting your files) or by performing a “reset” (this removes personal files).

     

    Other options include a system restore if System Restore wasn’t turned off or using third-party recovery software


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  • 01/07/19--23:14: Re: Boot device not found
  • I suggest you to follow these methods below to fix your issue:  
     

    1. Recovery options in Windows 10

    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

     

    2. Run CHKDSK through Command Prompt (Admin) Window.

    a:Right click on the Start Windows icon, then the Command Prompt (Admin).

    b:Type these following command, and replace the X with the drive letter you wish to scan: “CHKDSK X:”, we suggest you use “CHKDSK X: /F”, only then it can correct errors.

    c:Hit the enter key, Command Prompt will now start CHKDSK.

     

    3.You may be facing the above issue due to the corrupted boot partition present on the computer. Repair your computer by creating a Windows 10 Bootable media (i.e. USB or DVD) using Media Creation Tool:

    https://www.microsoft.com/en-us/software-download/windows10 

     

    If the issue still persists, check out other methods: 

    https://www.partitionwizard.com/partitionmagic/boot-device-not-found.html


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    It should not be problem to return laptop to HP - at least here in Czech republic, we have a warranty law here and if any issue repeats for 3 times HP have to take laptop back and return money - and it is easy way:

    I'm on 1803, WU force me 1809 automatically - laptop hangs - I will send it to HP, they will install 1803, after sometime WU again install 1809 I will send it to HP once again, they will install 1803..... in third attempt they have to return me a money...


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    When you ran your Anti-Virus software, it deleted some of the temporary files in your temporary folder in Windows 10. Your software found possible harmful files and have deleted them as prevention.

     


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    Hi David,

     

    Thank you so much for your help. None of the USB ports work on the computer. Any other suggestions?

     

    Maria


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    Hi Maria,

    When you say "none of the USB ports work" do you mean they already did not work before the update problem? How do you know the ports are not working? Did you create the pendrive with Windows OS on it following the Microsoft guide? Do you have a DVD reader in the notebook?

     

    Let me know,

    David


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  • 01/08/19--00:51: Re: Laptop keeps restarting
  • Hi

     

    Well this takes 2 - 4 hours to complete and should resolve the software issues, if they exist.

    https://www.tweaking.com/content/page/windows_repair_all_in_one.html

    Needs to be run in safe mode.

     

     


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    This is my laptop profile
    i7-3720qm cpu
    8.00 GB of installed memory
    K1000 graphics
    When I bought this laptop, it was installed on my laptop by HP Windows 7.
    Which version of Windows do I need to install?7 or 8.1 or 10?


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  • 01/08/19--02:03: Hp 250 g5 Bios Password
  • Unknown bios password has been set on a users laptop. 

     

    System Disabled

    i   68681728

     

    Any help would be appreciated

     

    Many thanks

     

    Don


    0 0

    For a few months now my laptop has been struggling to start. It had been very temperamental in the sense that you would have to keep holding on/off for 10 - 15 times before it would boot and then it would work fine until it went to sleep and you'd have to manually restart it. I've not used it in a couple weeks and now it's even harder to start. When I finally manage to get it to turn on it gives me Windows Troubleshooting options such as 'use different operating system', repair, restore, use USB etc. None of which will work as it just turns the screen to black after a while. It's not even 3 years old yet!!

     

    I've had the message 'the selected boot device failed' which then took me in to a setup utility. The system failure log just has '090B' alongside about 20 times that this failure must have occured. Any idea how to solve this?  


    0 0

     

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "solutioncentre.msi cannot be found" error.

     

    Appreciate your trying the steps. Don't worry, I'm here to help! To better assist you - 

     

    1) May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

     

    2) Were there any recent changes made to the computer? 

     

    While you respond to that, let's try these steps -

     

    Step 1 Hard Reset -
    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Remove the Battery. 
    Note - This steps might not be applicable if you have a removable battery.
    4) Press and hold down the power button for 15 to 20 seconds. 
    5) Plug-in the Adapter and put the Battery back into the computer. 
    6) Try to turn on the computer. 

     

    Step 2 System Restore -

    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Restore. 
    7) Choose a Restore point or a Restore date when the computer was working fine. 
    8) Click on OK to initialize the System Restore.
     

    If the issue still persists, try re-installing the operating system -

     

    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Recovery. 
    Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 


    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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  • 01/08/19--02:47: Re: Hp 250 g5 Bios Password
  • Welcome to the HP Support Community

     

    Reboot and enter   55414167

     

    REO


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    I want to exchange my laptop in warranty period......because 4 months ago I buy it and from that time it is not working properly ..... I have done all the HP Service Support....


    0 0

    I bought a laptop from AllIT hypermarket on Dec 11. Last night the laptop not start OS​normally and become blue screen and restart again and again. Actually since it's new it's very very slow working. Harmful again and again. Also it's fail drive test even in quick test from hp pc hardware diagnostics tool. Please help me 😣  this is my number 

    01112318730

    IMG_20190107_221200.jpg

     

    IMG_20190107_212501.jpg

     

    15469465389013679375325383175780.jpg

     


    0 0

    I was prompted to do a Bios Update on my laptop, it downloaded ok and went on with a message stating the restart will take a few minutes, I waited the screen was black and the fan was going, I left it and left it and for nearly an hour nothing happened, the laptop was stuck in this mode and now I do not have my laptop any longer, I am so cross and angry with HP for sending this update without checking what it would be fine to run on my laptop, all my work and personal information has been lost, all my important sites and everything and now I cannot contact HP customer services or technical support to ask for further information on how to repair and get my laptop information back, I have tried again to switch it off and nothing happens, it has frozen in this state, I paid alot of money for my laptop, there has been nothing wrong with it and it is just out of warranty by a few months, can anyone please help me I am completely lost what to do and who to contact and extremely upset and cross with HP for prompting me to do this update and not ensuring my laptop would be ok to accept it and cause this horrendous issue to me, I blame them totally for this upset and now I need help, please advise anyone. 


    0 0
  • 01/08/19--03:56: Re: Sleep Mode Malfunction
  •  

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the "Sleep Mode".

     

    Appreciate you trying the steps. Don't worry, I'm here to help! 

     

    Let's try these steps -

     

    1) Type ‘regedit’ into the Search Windows box.
    2) Navigate to ‘HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole’.
    3) Delete these four keys if they appear, DefaultAccessPermission, DefaultLaunchPermission, MachineAccessRestriction, MachineLaunchRestriction.
    4) Reboot your computer.

     

    Backup the registry, before trying the steps mentioned above. Refer to this document.

     

    You may also refer to this document for sleep mode issue.


    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


older | 1 | .... | 3761 | 3762 | (Page 3763) | 3764 | 3765 | .... | 3803 | newer