Expansion of HP Battery Safety Recall Program View details
If your battery is on the recall list, HP will provide a new battery.
If your battery is not on the recall list,
If the computer is no longer in warranty,
You must replace the battery at your expense.
Things that are the Battery
Information / Tests
HP Community thread on the subject
Accepted Solution - Battery won't Charge or Battery won't Hold a Charge
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
How to: Understanding Lithium-Ion and Smart Battery Technology
Battery having trouble?
The battery might be OK and just need calibration (balance / set).
The steps to check / calibrate / replace the battery are included in this document:
HP Notebook PCs - HP Battery Alert Appears Before Windows Starts
And / Or
Testing and Calibrating the Battery (Windows 10)
Document includes information and link for using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.
Tips for extending / improving battery service
Microsoft - Battery saving tips
Documents and Reference
This document is for HP notebook PCs that have a removable battery.
HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge
If the adapter fails it will not power the notebook.
HP Notebook PCs - Using and Testing the AC Power Adapter
Recalls and Advisories
The battery might be on a Recall List:
Purchase Options
- Ifyou determine that you need to purchase a battery,AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
- If / When you know the battery type / part number, check for the battery at the Parts Store
- If the part is not available from HP, use your search engine to search for the part in your region.
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
OR
- Open Support Home
- Enter your computer’s full model name
- When the website opens, select category Product Information
- Look for the Specifications for your computer
- The Product number may be listed in the Specifications document
Find your computer Serial Number
See: HP PCs, Printers - Finding the Serial Number
Find your part number
The part number you seek may be in the Maintenance and Service Guide
- Open Support Home
- Enter your computer’s full model name
- When the website opens, select category User Guides
- Look for the Maintenance and Service guide for your computer
- The part numbers are listed in the component section (wording varies)
Check for parts at the PartSurfer Website
Open PartSurfer
- Select your Country
- Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
NOTE >> Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
Use your search engine to find the part number at your favorite online store.
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