Are you the publisher? Claim or contact us about this channel


Embed this content in your HTML

Search

Report adult content:

click to rate:

Account: (login)

More Channels


Showcase


Channel Catalog


Channel Description:

All Notebook Operating System and Recovery posts

older | 1 | .... | 3763 | 3764 | (Page 3765) | 3766 | 3767 | .... | 3803 | newer

    0 0
  • 01/08/19--07:56: Re: Windows 10 1809 Update
  • Answer -- no one knows!

    HP has no information on any scheduled deployments of 1809 to any PCs.

    MS had already halted it once, now has three Upgrade Blocks in place (due to hardware/driver failures) and is "staging" the rollout -- meaning, it could be weeks or months before any individual PC receives the Upgrade.


    0 0

    Sorry, but this is just a community self-help forum staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support directly.

     

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836


    0 0

    There is nothing you can download that will allow you to reset your tablet.

    Instead, you would have to purchase something known as HP Recovery Media -- and that will restore your PC to the original OS version that came preinstalled.

    HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
    In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
    You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
    Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
    Or, if you prefer, you can do the same by contacting HP Customer Service:
    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800)474-6836
    If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
    When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.


    0 0
  • 01/08/19--08:05: Re: Laptop won’t start
  • The Community can not provide any assistance without some details ...

    So, please provide the following:
    1) detailed model number of the PC
    2) OS version the PC is running (i.e., Win7, Win8x, Win10)
    3) Age of the PC

    Awaiting your replies ...


    0 0

    Hi:

     

    The code you received, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

     

    Below is the link to the service manual.  The HDD R & R procedures can be found in chapter 5.

     

    http://h10032.www1.hp.com/ctg/Manual/c04091762

     

    You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

     

    https://www.microsoft.com/en-us/software-download/windows10

     

    If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

     

    Here are the steps to create the W10 USB flash drive installer...

     

    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

    Then you can reinstall the drivers and available software from the PC's support page.

     

    https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-j100-select-edition-notebook-pc-series/6521533/model/6521534


    0 0
  • 01/08/19--08:16: Re: Windows 10 1809 Update
  • Hi,

     

    There is no need to wait for Microsoft to push the update to your PC.

     

    Only one of mine received the update from Microsoft via Windows Update so far.

     

    If you want the 1809 update, just click on the blue Update Now button at the link below...that's what I did...

     

    https://www.microsoft.com/en-us/software-download/windows10


    0 0
  • 01/08/19--08:19: Can't Restore Backup Files
  • I had been having minor issues with my laptop, so I contacted HP Support via Twitter to help me. We tried a few things, and eventually had to do a system recovery. I was prompted to backup my files before this process started, so I did with a USB drive. Now, I open the Restore application located inside the backup folder. I follow these instructions and do fine until step 7. It says, "A message displays showing the location to which the files are restored: C:\System Recovery Files", but for me, I am prompted to choose where I want to save the backup files. I created an empty folder in C: to save my backup files to. When I click next, I'm given a message that reads, "HP Recoery Manager failed. Error code = FFFFFF18."

     

    Any help would be appriciated, thanks!

     


    0 0
  • 01/08/19--08:29: Hp halt code
  • I am locked out at power on password. Halt code is 65748179. The codes generated at ps.org do not work. Any help would be greatly appreciated. 


    0 0
  • 01/08/19--08:30: Re: Windows 10 1809 Update

  • 0 0
  • 01/08/19--08:38: Re: Hp halt code
  • Welcome to the HP Support Community 

     

    Reboot and enter   52557536  or  70620179

     

    REO


    0 0

    My battery will no longer charge past 48%.  The charge percent has gotten progressively slower.


    0 0
  • 01/08/19--08:59: FIX WINDOWS
  • ek wil my pc facitre oor laai maar ek kan nie filles missing


    0 0
  • 01/08/19--08:59: Re: Windows 10 1809 Update
  • It works fine on all 5 of my PC'S.

     

    They are all older than your model.


    0 0
  • 01/08/19--09:04: Re: Computer does not start
  • Thanks, i tried option two already but answer is that the hard drive is not installed.  Is it dead or is paying  for hp support usefull. Greetings 


    0 0
  • 01/08/19--09:13: Re: Hp halt code
  • You are a Rockstar. Thanks!


    0 0

    I received a Hard Disk Failure, how do I fix this problem?


    0 0

    Laptop shut down and will not start back up. Power cord is plugged in. Screen is dark, power light is on, caps lock button is blinking one light.


    0 0

    Hi:

     

    You fix the problem by replacing the hard drive.

     

    Consult the Maintenance and Service Guide for your specific model notebook, for the hard drive removal and replacement procedures.

     

    After you replace the hard drive, you can reinstall W10 for free as follows...

     

    You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

     

    https://www.microsoft.com/en-us/software-download/windows10

     

    If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

     

    Here are the steps to create the W10 USB flash drive installer...

     

    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

    Then you can reinstall the drivers and available software from the PC's support page.

     

     


    0 0

    I want to reinstall my laptop but because the laptop was pre installed I have to do it with the recovery manager. There is no recovery manager on my laptop and for what I understand I can`t use the productkey that I have so I first have to go back to factory state of the laptop.

    Who can help me out?


    0 0

     

    It is likely that the battery needs to be replaced.

     

    I found two models (yours is likely the second one)

     

     

    When opening the support website, the following message is displayed:

    Information
    Expansion of HP Battery Safety Recall Program

    View details

     

    If your battery is on the recall list, HP will provide a new battery.

     

    If your battery is not on the recall list,

    If the computer is no longer in warranty,

    You must replace the battery at your expense.

     

    Things that are the Battery

     

    Information / Tests

     

    HP Community thread on the subject

    Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

     

    Article that explains Smart Battery Technology  

    Battery use and care, how batteries perform over time, and expected battery life

    How to: Understanding Lithium-Ion and Smart Battery Technology

     

    Battery having trouble?

    The battery might be OK and just need calibration (balance / set).

     

    The steps to check / calibrate / replace the battery are included in this document:

    HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

     

    And / Or

     

    Testing and Calibrating the Battery (Windows 10)

    Document includes information and link for using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

     

    Tips for extending / improving battery service

    Microsoft - Battery saving tips

     

     

    Documents and Reference

     

    This document is for HP notebook PCs that have a removable battery.

    HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

     

    If the adapter fails it will not power the notebook.

    HP Notebook PCs - Using and Testing the AC Power Adapter

     

    Recalls and Advisories

     

    The battery might be on a Recall List:

     

     

    Purchase Options

     

    1. Ifyou determine that you need to purchase a battery,AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 
    1. If / When you know the battery type / part number, check for the battery at the Parts Store
    2. If the part is not available from HP, use your search engine to search for the part in your region.

     

    Find your Product

    See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

    OR

    • Open Support Home
    • Enter your computer’s full model name
    • When the website opens, select category Product Information
    • Look for the Specifications for your computer
    • The Product number may be listed in the Specifications document

     

    Find your computer Serial Number

     

    See: HP PCs, Printers - Finding the Serial Number

     

    Find your part number

     

    The part number you seek may be in the Maintenance and Service Guide

    • Open Support Home
    • Enter your computer’s full model name
    • When the website opens, select category User Guides
    • Look for the Maintenance and Service guide for your computer
    • The part numbers are listed in the component section (wording varies)

     

    Check for parts at the PartSurfer Website

     

    Open PartSurfer

    • Select your Country
    • Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
    • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
    • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

     

    NOTE >> Parts marked as "n/a" are not available from HP.

     

     

    Parts marked as available for purchase might be available from:  HP Parts Store

    OR

    Use your search engine to find the part number at your favorite online store.

     

     

    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.

    Click Thumbs Up on a post to say Thank You!

    Answered? Click post "Accept as Solution"to help others find it.

     

     

     

     

     


older | 1 | .... | 3763 | 3764 | (Page 3765) | 3766 | 3767 | .... | 3803 | newer