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All Notebook Operating System and Recovery posts

older | 1 | .... | 3755 | 3756 | (Page 3757) | 3758 | 3759 | .... | 3803 | newer

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    Windows 10 or the HP recvovery drive if you have one  should have no problem installing onto a 500 gig SSD. Can you describe any errors you are getting? 

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    Hi.  Iam trying to reset my laptop to factory reset mode using internal recovery media (f11). Process was fine at first but at the end i received a Message say that 'RESTORATION INCOMPLETE '. but still i am able to boot up without issue to my recovered os.. Can i get issue with my os in future due to this " RESTORATION INCOMPLETE " . PLEASE SUGGEST ME A WAY!.

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    The error message indicates info is missing in BIOS. It will require service at HP to correct it. I will try to have Moderator escalate for review to see if we can get you some help. They will contact you via PM here on the forum so don't publish Serial number publicly.

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  • 01/06/19--15:06: chrome recovery not working
  • Its happened a few times now where my laptop has randomly frozen and then come up with the screen 'chrome os is missing or damaged'. The first time, recovery worked fine. About a week later the same thing happened but recovery did not work the first time, so I followed the troubleshooting tips and erased the USB and did the process again. Recovery then worked. Now it has happened again, but recovery won't work. I have tried erasing the recovery software on the USB and downloading it again which didn't work. I tried a different USB which also won't work. Any ideas on what will work that I can try? Thanks.

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    Your initial suggestion of enabling legacy and disabling secure didn't help. I went to the link provided and after experimenting I found out that if I hit f9 for boot options instead of going into bios settings AND there was a disk in the drive, internal dvd drive option appeared. On selecting it the unit began reading the drive and loading Windows. I had to completely delete all partitions and make new ones but it installed and seems to be working properly so far. Thanks for pointing me in the right direction. I guess I should have mentioned the unit was purchased in Mexico so maybe the bios is a bit different. Thanks again.

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    So, you ignored clear warnings and installed some software you suspected contained malware, anyway?

    There is no simple way to clear rootkits; if there was, the malware writers wouldn't waste their time on them.

    You brought this on yourself, and the only guaranteed way out of this is to force a full factory reset on the PC -- which will erase EVERYTHING from the drive, recreate the original parititions and repopulate them.

    To do this, reboot the PC, pressing F11 repeatedly, and when the HP Recovery Manager starts up, select the option to do a reset of the PC.

    This can take 2-3 hours once started, so you have to be patient.

    IF it works, when done, you will be put back into the original setup procedure.

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    Sorry, but the answer is -- no one knows!  Since the error message did not say what did NOT get restored, we have know way of knowing what got left out.

    The clean way to do this is to use HP Recovery Media ...

    HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
    In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
    You can look online for Recovery Media starting with the linked paged:
    Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
    Or, if you prefer, you can do the same by contacting HP Customer Service:
    If you live in the US or Canada, contact information is on this page:
    If you live elsewhere, contact information is on this page:
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800)474-6836
    However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
    If HP no longer provides Recovery Media for your model, another site you can check is:
    When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

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    First off, it doesn't help when you provide inaccurate information.  Your post says you're running Vista -- but the screen you show only displays on Win8x or newer Windows versions.  So, most likely, you are running Win10, not Vista.

    Second, WHY did you try to do the factory reset in the first place? This is not a  fix-all, and if you were having problems indicating of a failing drive, forcing a reset will only make the matters worse.

    Third, as to why the reset would hang? A failing drive will cause such a situation.

    We can proceed when you provide the information.

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    Ok so ima need your help there because my screen is cracked and the way I've been using the laptop is hdmi to tv so is there a way you can like guide me through using the keyboard keys? I'd appreciate it



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    You're very welcome.

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    Why were you hacking Fortnite in the first place

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  • 01/06/19--16:04: Re: Laptop keeps restarting

  •  wrote:


    So take the good/positive parts of the HDD and back them up.

    Make sure your Recovery DVD/USB is up to date and functional.


    Run the Hardware Diagnostics.  possibly...

     Power on your PC, press Esc (repeatedly), then F2 at the prompt.
    Choose System Tests (Fast Test does a 4 minute hardware check).

    Then if that passes, clean up the partition by deleting old stuff, Ccleaner may help.

    Defraggler is also worth a try.


    Then we can tackle the list, item by item.


    I also ran an extensive system test and nothing seemed to go wrong.

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    I stated it was  Windows Vista because of the Windows Vista sticker on it (how foolish of me to assume it had Vista.)  About a year ago, I was helping a guy I went to church move. He had recently retired and was moving back to his home state TX. He was just going to throw this laptop away and asked what was wrong with it and he told me nothing, just didn’t need it anymore cause he upgraded to an IMac an I could take if I wanted so I kept it.  Until yesterday, I hadn’t ever tried powering it up or anything. When I did it booted up just fine but there was a user login password required. I tried getting ahold of the guy that gave to me as obviously that would the easiest solution to open the unit up but was unable to contact him due to his cell number being disconnected since his move. After serching online for hours, I determined my best option was to run a system restore being that I do not have access to another computer to do the usb thing that was also another option that was conciderd.  I have not messed around with it and it is still frozen  at the same point as when I made the original post. Can it be fixed?  I am a carpenter not an IT guy so please lose the sarcastic attitude, thanks. 

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    It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
    I'm the Jeet_Singh & I'm at your service.


    After reviewing your post thoroughly, I understand you seem to have an issue with the update related to wireless card for your HP notebook PC. Don't worry we'll work together to help you find a solution.


    Just wanted to check are you having any issues with the wireless connection. Just in case if there is no issues then there could be an issue with the false update information. This update may not be specific to your model. Hence, you can ignore this update. 


    Have you tried to ensure that all the drivers on your PC are either updated using Windows update or using HP support assistant


    Alternatively, I would suggest here is to uninstall the wireless drivers from device manager: 


    Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

    Now restart the computer and then check again.


    Alternatively, I would suggest here is to update the Bios, Chipset and Wireless card drivers on your PC from our HP support website, using this link.

    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.


    Let me know if those steps worked for you.

    If they did, that’s awesome!

    Give us some reinforcement by clicking the solution and kudos buttons,

    That’ll help us and others see that we’ve got the answers!

    Good Luck.

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    Hmm maybe because my laptop is slow and only get 10fps on the game and it's hard for me to aim with the assault rifles

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    My HP laptop won't work so I ran both the system and component tests and both gave me the Failure ID GLVV43-71G9G3-MFPWWK-60SB03

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    Ok so ima need your help there because my screen is cracked and the way I've been using the laptop is hdmi to tv so is there a way you can like guide me through using the keyboard keys? I'd appreciate it

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    Hmm maybe because my laptop is slow and only get 10fps on the game and it's hard for me to aim with the assault rifles

    Have you tried playing on low settings and changing the resolution?


    Hmm maybe because my laptop is slow and only get 10fps on the game and it's hard for me to aim with the assault rifles

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    I went through the procedure you outlined and the result of the test was a hard disk failure.  After using my 3 installation disks to recover the operating system and hard drive I got the very same original message to again reinstall the operating system and that the hard disk had failed.  The hard drive was a Toshiba  Model MQ01ABD100.  It was 1TB.  I had used less than 1/4 of the disk space.  My question:  Can I buy a used hard drive of any model and put it in the computer and have confidence that my three recovery disks will work.  In other words will the recovery disks that I bought work with any hard drive.  Thanks for any guidance you can offer. 

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    I've tried everything possible nothing helps 

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