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All Notebook Operating System and Recovery posts

older | 1 | .... | 3738 | 3739 | (Page 3740) | 3741 | 3742 | .... | 3803 | newer

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    Hi there since an update keyboard has stopped working, touch mouse ok but nothing from the keys. Tried deleting then reinstalling but no luck. Bought a cheap External keyboard works fine, any help would be greatful ūüėĒ

    Trying updating chipset driver.

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  • 01/02/19--13:50: Re: My license
  • I mean, I can not recover the Windows 7 Home Premium license.

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  • 01/02/19--13:56: Re: My license

  • ¬†wrote:

    I mean, I can not recover the Windows 7 Home Premium license.

    And that is because you overwrote the hard drive with your new installation of Windows that you have on there now.

    You should have asked here first before doing something rash, but you thought you were smart.


    And in very likelihood, the Windows you have on there now if you activated using its key is one and done. Meaning you can't use this second Windows on another PC either.


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    My vega driver is DCH



    I did see this driver listed at Intel's site, but it didn't list it as DCH.  It only listed it as BETA.  At that point, I declined to even download it.

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    Help...what does this mean?

    Failure ID: 9CVBMA-74T9G2-MFPWXA-60A303?

    Product ID: F5Y60UA#ABA

    Thank you!

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  • 01/02/19--14:11: Re: My license
  • Widows 7 I have now is another version (licensed), I wanted to use the original one. This is why I have called here.

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    The error code you received, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is in danger of failing.  It will need to be replaced in the near future.


    If you can still get into Windows, back up any files you don't want to lose.


    You can wait until the HDD actually dies, and you can't use your notebook, or you can get ahead of the problem and replace the hard drive now.


    Below is the link to the service manual for your notebook's model series.



    The hard drive R & R procedure can be found in chapter 6.


    If you do not need a lot of hard drive space, you may want to opt for a more reliable, better performing solid state drive.  I have the 240 GB model in two of my HP notebooks and 2 of my HP desktop PC's.  It works great.



    After you replace the hard drive, you can reinstall W10 for free as follows...


    To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.



    You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.


    If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.


    Here are the steps to create the W10 USB flash drive installer...


    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

    You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.


    Then you can reinstall the drivers and available software from the PC's support page.



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    My notebook 15 I bought brand new less than a year ago had a HDD failure while I was using it no warning lost everything...wait wai on HP to fix it...still has 6 months on the warranty

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  • 01/02/19--14:39: Re: BLUE BIOS MESSAGE
  • ,


    Welcome to the HP Forums!


    Thank you for posting your query on this forum, it's a great place to find answers.


    Don’t worry, I assure you I will try my best to get this sorted.


    In order that I may provide you with an accurate solution, I will need a few more details.

    • When was the last time the computer was working fine?
    • What is the operating system you are using?
    • Have you made any software or hardware changes on the computer?
    • Have you performed any troubleshooting steps before posting?

    While you respond to that, I recommend you perform the below steps and check whether the issue is resolved.

    1. Turn the computer off completely, wait a few seconds, then turn on the computer by pressing the Power Button and immediately press Esc repeatedly, about once every second, until the Startup menu opens.
    2. When the Startup Menu displays, press F10 to open BIOS Setup.
    3. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, then press Enter.
    4. Use the down arrow key to select Legacy Support and press Enter, select enabled if it is disabled and press Enter.
    5. Use the up and down arrow keys to select Secure Boot and press Enter, then use the up and down arrow keys to select disabled and press Enter.
    6. Press F10 to accept the changes and use the left arrow key to select Yes and press Enter to Exit Saving Changes.
    7. The computer automatically reboots to Windows with Secure Boot disabled and legacy support enabled.

    If you continue facing the issue, follow the below steps and check whether the issue is resolved.

    1. Power off your computer
    2. Unplug the AC adapter cable.
    3. Remove your battery
    4. Press and hold the power button for at least 20 seconds. This will reset the hardware
    5. As you power it back on tap the F2 key. This will load hardware diagnostics.
    6. Run the startup test. This will test all the hardware in the system and detect any problems.
    7. If the test comes out clean, restart your PC and boot normally.

    If your computer still doesn’t boot, we will have to do a system repair.


    A system repair will fix the boot information and other Windows related problems on your device. Here is how to do a windows system repair.

    1. Turn the computer off completely, wait a few seconds, then turn on the computer by pressing the Power Button and immediately press Esc repeatedly, about once every second, until the Startup menu opens.
    2. When the Startup Menu displays, press F11 which takes you to recovery console.
    3. Choose Troubleshoot followed by Advance Options and click on start up Repair.
    4. Accept the repair process and wait for the repair to complete and restart your PC.

    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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    I have updated over a dozen PCs with Win10, some of them updated from Win7, and I too, have never run across this error message.

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    A "professional" would not waste their time on an online scan; instead, they would run AV products that they use and trust to find and remove as much of the malware as they could.  Since no one product finds everythng, they would have a set of products that they regularly use.

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  • 01/02/19--15:28: Re: My license
  • Here is an alternative you can consider ...

    If HP OEM Recovery Media for Win7 is no longer available, an alternative site for the Windows ISO file is here:
    Download the Windows ISO Downloader.exe file and run it.
    When the window opens, select the Windows tab in the upper-right and then click the Windows 7 radio button.
    Under Select edition, choose the Windows 7 SP1 OEM Home or Pro -- to match what you have.
    That will download an ISO file of the same OEM edition that HP uses.
    You can then use the free RUFUS tool to create a DVD or USB stick from that ISO file and then use that to install Win7 OEM.

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    i turned my laptop on and this blue screen came saying file/boot/bcd error code0x000014c can any one help me get my operating.  system back up and runnig 

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    How did the battery get damaged?

    If it was an electrical short or surge, then it could easily have damaged both the hard drive and the motherboard, and if the latter, the PC won't run, no matter what you do.

    Did you try rebooting the PC, pressing F2 repeatedly, and then running the diagostics -- as the screen indicates?


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    The BCD file is used to boot into Windows and when it gets corrupted, you can't start Windows anymore.


    This is something that with a second PC (used to download stuff and create boot media) can be repaired with a little work.



    You will need to create Boot Media using a working PC -- as there is no way to repair this on your current PC.

    There several different solutions for this, all of which are free and all of which work ...

    1. Macrium Reflect

    This is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (in disk or USB form) that can then be used to Repair your PC.

    It is available from here:

    What I recommend is the following:
    a) Download and install Macrium Reflect (MR)
    b) Use the option to create a boot USB stick or CD
    c) Boot your PC from the MR media and select the option to repair the Windows Boot

    2. Neosmart's Easy Recovery Essentials

    As far as I know, this is also Free -- and here is a link describing it:

    3. Doing Startup Repair using Win10 install media

    Download and create Win10 install media from this link:

    Boot from the media you created, and follow the directions in this link:

    You will probably have to run Startup Repair three times for it to fix all the boot loader problems.

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  • 01/02/19--15:43: Re: Errorcode 0x00000100
  • How to roll back update?

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    Paul, exciting news!  I finally managed to get it to work.  I had just about given up but kept reading some other forum posts and decided to give one more thing a go.


    This is what ended up working:


    1. I found this answer to a post about upgrading a laptop with an SSD by Erico.  I read through it and found two parts that helped solify an idea in my mind.  The first were the steps (which I had seen elsewhere and tried before but there was one new addition) of prepping the drive in DISKPART.  I inserted a (supposedly) non-working ISO DVD into the laptop's drive to gain access to cmd prompt.  Within there, I did the following:
      1. > diskpart
      2. > select disk 0 (the only disk, as this laptop has only one slot)
      3. > clean
      4. > convert gpt
      5. > create partition primary
      6. > assign letter=Z
      7. > exit
    2. The second part that I found useful was this information: "Since 2012, notebooks have been delivered with UEFI BIOS and GPT partitioned disks rather than the legacy BIOS and MBR partition style.  That means that the Windows installer you are using must also be in UEFI GPT format."  This made sense, given the previous errors I had received about the drive having an MBR table.  Erico pointed to using Rufus, a third-party USB creation tool, to format the installation ISO appropriately.  Now, before we had begun to talk, I had used Refus, but it had proven unsuccessfully.  I think however this was more due to using a bad USB stick.  I changed out the USB stick (to one I knew worked well), downloaded Rufus, and ran it with the following settings:
      1.  Capture.PNG
      2. Something that was also different this time around is that I selected FAT32 as the file system rather than NTSC.  Not sure if that had any positive effect but it seemed to work with it.  I'm not willing to test it again though haha.
    3. The USB installer created and the hard drive prepped, I plugged it into the laptop and booted up.  The installer started fine as usual.  The only hickup I ran into was on the partition screen.  Disk 0 was displayed as unallocated space and the "Next" button was not greyed out.  However, when I clicked next, the installer would not allow me to proceed.  It threw an error message saying I was not able to use it (I cannot remember the specifics, unfortunately).  I then opened the drive option pull down menu and chose "Format."  Suprisingly, the process completed without throwing an error (something that had never happened to me before).  But it would still not allow me to proceed, so I clicked "Delete" in the drive options.  I was then able to move past the partition screen.
    4. I then came to the now infamous installer screen.  It proceeded through "Copying Windows files..." to "Expanding Windows files...", where it had failed so many times before.  In previous attempts it would hold on 0% for about thirty seconds; this time it only stayed there for about five.  It then changed to 1%, then 2% (where I thought it would surely fail) but then kept going to 3 then 4 then 5 and before I knew it it had went past 10%.  Installation then completed without any issues.

    I can only guess that perhaps when the ISO's were burned to the disks they weren't formatted correctly OR there was an issue with the laptops optical drive (something I never considered).  It could have also been that the blank DVD's I was using were scratched or otherwise damaged, which prevented both the installation DVD's and recovery disks to fail.


    Regardless, I now have a clean and functional copy of Windows 7 64-bit installed on my new SSD laptop.  I will need to install some drivers it looks like but otherwise it is operational.  I tested the write speed too and it is hovering around ~100MB/s, much improved from the previous 4MB/s.


    Thank you again Paul for all of your help on this journey.  I'm sure we're both glad it has come to a conclusion, haha!  Happy New Year!

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    That is great news!


    I'm glad you got W7 to install.


    You will need the AMD chipset driver, which HP does not include on the support page.


    Select the W10/W7 64 bit file from the link below, install and restart the PC.


    AMD Chipset Drivers


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  • 01/02/19--16:11: error 0x8009002d
  • HI, how can i fix the error codw¬†0x8009002d?

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    my pc  is 1148 sx My AMD is 6470M / intel 3000 problem is 

    First: The program ( AMD 6470M)  does not appear on the DEVICE MANGER
    2- If it appears ON Device Manger, the  (amd catalyst suite beta  15.2)  will be missing
    3- if  (amd catalyst suite beta 15.2 ) exists .. the part of  amd catalyst suite  will be missing, and This section is successfully defined will  loses the(amd catalyst suite beta 15.2 )and so on to the end
    intel 3000  work very well .
    I want direct links to download for  (amd catalyst suite beta 15.2 ) &  amd catalyst suite.

    wont any tips tp solve this problem with me from 2 years >

older | 1 | .... | 3738 | 3739 | (Page 3740) | 3741 | 3742 | .... | 3803 | newer