Re: Delete hpdocs partition during hard drive partition

January 2, 2019, 6:57 am

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I don't recall there being any "HP Docs partition"; instead, what I recall is an HP_TOOLS partition. Is that what you are talking about?

If so, the only way I recall to restore that is to do a complete factory reset of the PC, as this reformats the ENTIRE hard drive, recreates all the original partitions, and repopulates them.

To do this, you reboot the PC, pressing F11 repeatedly while doing this. When the HP Recovery Manager starts, you choose the option to reset the PC to factory conditions.

This takes easily a couple of hours to complete -- so you have to be patient.

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Re: unable to extend the system reserved partition for the updates.

January 2, 2019, 6:59 am

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The System Reserved partition comes in different sizes:

1) 100 MB for Win7 PCs

2) 400+ MB for Win8 and Win10 PCs

 

If your PC came with Win10 preinstalled, it already has the correct System Reserved partition size.  So, you then need to tell us specifically the error message you are getting indicating why you need to resize it.

Re: My license

January 2, 2019, 7:01 am

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https://www.digitalcitizen.life/how-recover-your-lost-windows-7-or-windows-8-product-key

Re: unable to extend the system reserved partition for the updates.

January 2, 2019, 7:02 am

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 wrote:

unable to extend the system reserved partition for the updates., 

This partition gets created while the first install of Windows by the system manufacturer.

How to increase the size of system resrved partition.

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No reason whatsoever you should be resizing / extending the system reserved partition !

Re: Errorcode 0x00000100

January 2, 2019, 7:03 am

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 wrote:
Wheni start my computer,I receive, your computer cannot start.like that coming. Not starting up.

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Was there a Windows update just prior to this?

If so, try rolling back that update.

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Re: Unable to find the Compaq Presario C795VU (FF411PA#ACJ) window 7 (64 bit) drivers.

January 2, 2019, 7:04 am

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thankyou so much  for solving all queries.

 

 

Re: Unable to view CD_Rom from Computer

January 2, 2019, 7:05 am

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Re-install chipset driver.

Re: error code

January 2, 2019, 7:07 am

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I have an error code that shows up when I an trying to do a recovery on my laptop....it tells me I dont have the device required.....One day we was using the computer adn then the next day it quit working...

Error code: 0xc0000225

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If you are having problems and needing to do a "recovery", in all likelihood the hard drive is bad.

Run HP Diagnostics to verify.

 

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Re: Can I move damaged recovery disc data to another

January 2, 2019, 7:09 am

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First off, if the scratches on a disk are bad enough that it prevents it from working, they are bad enough to prevent it from being read by another PC. So, this is most likely going to be a waste of your time.

Second, what you need in order to do this is a utility that will duplicate disks -- and some free onces include: BurnAwareFree, CDBurnerXP, Imgburn. You would install the utility on a second PC, insert the DVD you want to clone, start the app -- and usually, you have to set a temporary storage location on your hard drive to hold the 4GB+ of files because, unless your other PC has two DVD drives, it has to make an image copy of the DVD to then clone that to a second DVD.

Re: Do you think I should let a professional clean computer?

January 2, 2019, 7:10 am

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 wrote:

I made the mistake of going to the public library and used their wifi.  My computer has been acting rather strangely since.  I have Microsoft 10 64 and also have downloaded their security suite.  I have run many, many full scans only to be told that nothing threatening was discovered.  Do you think I need an expert/professional to take a look?  Any advice would be greatly appreciated.  Oh, whatever is going on has affected Windows as well.  Loads very slowly and freezes when saving documents.

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When running full scans, your laptop needs to be disconnected from wifi.

 

You could try restoring your system to a date prior to going to the public library.

 

 

 

 

Re: temprature monitoring

January 2, 2019, 7:12 am

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Three that I know work are: CoreTemp, SpeedFan, HWMonitor.  None work for ALL CPUs, so you will have to try each to see which one detects your CPU properly and reports the temps.

Good Luck

Re: Recover data when hard disk failed

January 2, 2019, 7:15 am

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The other responders are right -- in that you would have to remove the drive from your PC and connect it to another in order to recover any data.

And ... commercial data recovery is VERY expensive -- as I had a 3TB Seagate fail on me after a few months of use, checked this out online, and the services wanted $1000 USD (and more!) to do this.

If you can not simply find the files and folders you need after connecting the drive, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_edition.html
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/

 

 

Re: Do you think I should let a professional clean computer?

January 2, 2019, 7:18 am

≫ Next: Re: The PC will not turn on or charge and the orange and white battery indicator will flash

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My advice would be YES -- as there is really no simple way to find out WHAT malware got installed to your PC, as all malware detectors all miss something.

Just try to ensure that whomever you take this to will attempt to "clean" your PC without reformatting the hard drive, because if they do that, you will lose everything on it.

Re: The PC will not turn on or charge and the orange and white battery indicator will flash

January 2, 2019, 7:19 am

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Sorry, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.

There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

Re: Disc running at 100%

January 2, 2019, 7:20 am

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Please provide details on HOW you attempted to "clean" the disk -- as it stopping part way through sounds odd.

 

However, here are some things you can do to recover some of the "disk" space:
http://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html
http://winaero.com/blog/how-to-clean-up-winsxs-folder-in-windows-10/

 

Also, the community Win10 Forums has the following suggestions:
https://www.tenforums.com/tutorials/83441-free-up-drive-space-windows-10-a.html

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Re: Do you think I should let a professional clean computer?

January 2, 2019, 7:27 am

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I cannot accomplish running a scan without an internet connection.  I only have access to wifi in my home.  I do have "hot spot" through my cell phone carrier.  Other than that, cannot access the internet.  Will see if Micrsoft offers an offline scanning process.  

Re: Unable to find the Compaq Presario C795VU (FF411PA#ACJ) window 7 (64 bit) drivers.

January 2, 2019, 7:33 am

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Anytime.

 

Glad to have been of assistance.

Re: Démarrage probook 4350s

January 2, 2019, 7:41 am

≫ Next: Re: Keyboard & TouchPad Mouse disable once I'm in Windows??

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Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티

Thank you for your understanding.

Re: Keyboard & TouchPad Mouse disable once I'm in Windows??

January 2, 2019, 7:42 am

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Thank you SO much for replying to me. I actually fixed it and the keyboard and touchpad on my laptop worked wonderfully for about 6 hours until I did an "update" through my settings. I updated and the mouse pad stopped responding and the next second, so did my keyboard. 
i have a wireless mouse and keyboard but it's not the point...I'm sure you understand that. I paid a lot of money for this computer to have the main compnents not work, is maddening. And, it's one of Windows Updates, that is at fault...I am furious. I am unsure what I did, as I have tried countless options, reinstalling Windows, Restoring, etc. So, now I am unsure of how to get back to the stable state I was in yesterday.

Have you had any better luck ?

Re: My license

January 2, 2019, 7:43 am

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The link that posted will only give the key you are using now.  "I must mention that at the moment I use another license, I want the one on the stiker." will not be what you asked for, but the one cureently in use.