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All Notebook Operating System and Recovery posts

older | 1 | .... | 3734 | 3735 | (Page 3736) | 3737 | 3738 | .... | 3803 | newer

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    In terms of the warranty dates, those are set at the factory when the PC is built.  So, if it sits in a warehouse for 2 months before it gets sold, the warranty will seem two months out of date -- but it is not.  When you buy the PC, you are supposed to REGISTER it with HP -- as that resets the warranty start date to that date.

    But, if you activate it last December, the warranty is still expired.


    Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do on THIS forum.

    That said, the community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there:

    Good Luck

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    You're not going to have enough available disk space on your PC to download a Win10 image and do an update -- as that typically takes 20GB or so of free space.

    You CAN use another PC to download the image and make a Win10 installation USB from this link:


    Here are some things you can do to recover some of the "disk" space:


    Also, the community Win10 Forums has the following suggestions:

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    I made the mistake of going to the public library and used their wifi.  My computer has been acting rather strangely since.  I have Microsoft 10 64 and also have downloaded their security suite.  I have run many, many full scans only to be told that nothing threatening was discovered.  Do you think I need an expert/professional to take a look?  Any advice would be greatly appreciated.  Oh, whatever is going on has affected Windows as well.  Loads very slowly and freezes when saving documents.

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    That works, but the error code persist during installation.  I also converted it to MBR using a similar command but had no effect either.


    I honestly have no idea what to do at this point.  Is there any way to get a copy of installation CD/DVDs from HP or Microsoft?  I feel like that might be the only option at this point.

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    What I mean is that my OS is at 1803, and "check for updates" does not present me with the oportunity to upgrade to 1809. 

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  • 01/01/19--16:37: Re: Cd player doesn't work

    Welcome to HP forums, I see that cd player in your notebook is not working.


    I have a few steps that would help us get through this situation ;) 

    Checking if the drive is in Device Manager (if it is detected > Reinstall the drivers)  

    If not follow the next step. 

    Reading a disc from a command prompt: 

    • In Windows, search for and open Command Prompt. 

    • Type diskpart at the command prompt and press Enter. 

      • If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

    • Insert a disc that contains files into the drive that is having the problem. Use a type of disc that is not being recognized in the drive. Good discs to use are game or software discs that were purchased from a store. Do not use music CDs. If the DVD drive can read CDs but not DVDs, insert a DVD movie. 

    • Wait about 20 seconds for the disc to achieve full spin velocity. 

    • Type list volume at the command prompt. 

    • Press the Enter key and look at the list. 
      Under the Letter column, find and remember the drive letter next to the CD/DVD drive that contains the disc. 

    • Type Exit and press the Enter key to return to the command prompt. 

    • Make sure you type the correct drive letter for the drive that contains the disc, followed by a colon (:).  
      For example, if the drive letter was listed as E in the disk part list, you would type the following: E: 

    • Press the Enter key, and then type the following at the new command prompt: dir 

    • Press the Enter key. A list of files and folders should display on the screen. 

    • Do one of the following tasks depending on what is shown on the screen: 

    • If a list of filenames and folders is shown on the screen, the disc data is recognized by the drive. The issue is not likely related to the drive or the disc. It is probably related to the software configuration in Windows. Continue to Step 5: Reinstalling the CD/DVD drive in Device Manager. 

    • If the message "device is not ready" is shown, or the screen fails to update after 30 seconds, the disc or the drive may be bad. Repeat these steps with a few other discs of the same type to make sure the problem is not related to the disc. If other discs of the same type cannot be read, use this link: Testing for Hardware Failures (Windows 10, 8).

    Let me know how it goes.

    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


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    Thanks for that  good advice! I think I'll just:  a) do an image backup under 1803 via Macrium Reflect, b) d/l 1809, and c) restore from Macrium if need be. 

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    This is absolutely mind-boggling.


    I hope the SSD you bought is compatible with your notebook.


    Normally, you can clean install W7 on almost anything.


    But to answer your question...HP no longer sells recovery media for your notebook's model series, but you can still order a set from this non-HP vendor at the link below...



    Remember what I wrote about the factory recovery media possibly not working on a smaller hard drive than the one that originally came with your PC.


    When I look at the service manual, the smallest HDD offered in that model series was 320 GB.


    So, in order for the factory recovery disks to have a chance of working, the SSD you bought has to be at least that large in capacity, and preferably the size of the original HDD, which was 640 GB.

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    You're very welcome.


    Windows 10 is pushed to PC's on a random schedule as far as I can tell.


    All of my PC's are older than yours and only one got the update via Windows Update.


    You can just click on the blue Update Now button at the link below to get the latest W10 version...




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    Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.


    Has your computer slowed down over time? Use HP Performance Tune-up to optimize your PC and help improve its performance.

    1. Download and install the latest version of HP Support Assistant for free.

    If the tool does not automatically open, search for and open HP Support Assistant. Select your product, click Troubleshooting and fixes, and then click Performance Tune-up check.


    If the issue persists, click on this link: follow Improving PC Performance.


    Keep me posted, how it goes!

    If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

    Have a great day!


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  • 01/01/19--18:32: system disable code 63174117
  • I do not who this happened but I am not on the administration password which I do not know after entering a name three time it comes up with system disabled and the cod 63174117. I have tried numrous ways of finding out how to helpwith this problem but can't please help me.  I look forward to your reply, I am off to bed as it's 2.30am but will check all emails in the morning.  I really hope you can help.  Thank you Rino

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    Restart the PC, and enter this unlock passcode...72852139


    If there is what appears to be a lower case 'i' in front of the 8 digit code, use this unlock passcode instead...54729558



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    i have a new pc and i want to connect it to my HP officejet 5740e all in one printer but i dont know where the WPS PIN on the printer and I dont have the directions that came with it

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  • 01/01/19--20:46: error code
  • I have an error code that shows up when I an trying to do a recovery on my tells me I dont have the device required.....One day we was using the computer adn then the next day it quit working...

    Error code: 0xc0000225

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    Remove the hard disk from the laptop and connect it to another system with the help of USB cable. Check if the drive gets recognized by another system if it is available then first take the backup from the hard drive.

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    Sorry but I have the latest intel DCH video driver and also other drivers as updated by intel driver monitor program and yet still 1809 wont install, or rather crashes on last reboot and then restores to the previous version 1803 by default by itself. 


    Aslo in windows update there is NO 1809 showing as available so therefore they have not fixed the problems and therefore its not available to upgrade to YET.

    My laptop is a HP x360 13-ac052 device. YMMV.


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    Thank you for the link, Paul.  I think I will not go that route because my SSD is 500GB and the previous HDD was 640GB.


    At the very least, I think there may be a slight incompatibility because my SSD is SATA III and the storage protocol is SATA II (at least as far as I can tell from the manual).  I didn't mention this at the onset because I didn't want to confuse the issue but I did actually clone the HDD when my initial attempt to recover the OS failed.  The clone worked, but it would relapse into slugishness and had a write speed of about 4 MB/s.  So I don't think it's incompatible, just not ideal.


    Paul, I really appreciate all of your help in trying to solve this.  Regretably I think I need to let upgrading to an SSD on this machine go.  But thank you so much for trying to help me.  Best wishes to you, sir.

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    Please try




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    On the screen that says enter your country and birthdate it won’t accept my birthdate 

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