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All Notebook Operating System and Recovery posts

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    To help others please mark my post " Accept as Solution " if it solved your problem.



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    Please try a Dell with 4 gig of RAM, assorted bloatware and lots of other software added on a 1.5 Ghz processor and you can expect the same result.


    So try  Sysinternals  and find out what is running at startup and in the background...


    Try Ccleaner for viewing and removing unwanted bloatware.


    If in doubt please ask.

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  • 01/01/19--02:55: Bootmgr is missing error
  • While startup errors comes as "Bootmgr is missing". I don't have OS CD or USB to repair. How can i repair without CD or USB

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  • 01/01/19--03:01: Re: Bootmgr is missing error
  • Hi

    The problem may be a Hard Disk Failure.

    First:- Turn off the computer, press and hold the PWR button for 4 seconds.

    Then - Leave only keyboard and mouse connected, disconnect all externally connected
    devices such as Docking Station, USB storage devices, displays, and printers.
    Unplug the AC adapter from the computer.

    Next - Press and Hold the Power button for 15 seconds to Hard Reset.

    AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
    Choose System Tests (Fast Test does a 4 minute hardware check).

    AND/OR - Windows Logo key + Ctrl + Shift + B

    AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
    Press the Windows Logo key + P, select a display, and then press Enter.




    If you have access to another PC, college, family, friend, Library etc then...

    Create Windows 10 installation media

    To get started, you will first need to have a license to install Windows 10.

    You can then download and run the media creation tool.

    For more information on how to use the tool, see the instructions below.

    Also there is the F11 option to attempt a Factory Fresh install.

    Start your computer.   Press the "F11" key Repeatedly .


    If in doubt please ask.

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  • 01/01/19--03:06: Re: Very poor performance

    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the system performance.


    Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

    While you respond to that, let's try updating the computer -

    Step 1 Windows Updates troubleshooter -

    Click on this link to run Windows Updates troubleshooter.


    Step 2 Windows Updates - 

    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 


    Step 3 HP Support Assistant Updates - 

    1) In the search box, type and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 


    You may also refer to this document - Improving PC Performance (Windows 10)


    Hope this helps!


    Let me know how that goes.


    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 


    Have a great day ahead :)

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    I keep having problems with a blue ring around my mouse cursor and also a strange Orange square that keeps showing up on everything I try to do how do I get rid of this I even factory reset it and it did not go away

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    The early Stream 11's came with Windows 8.1 with Bing so that is the only version of 8.1 that will activate.  The Windows 8.1 with Bing installation media was not offered officially from Microsoft for download.


    If it came with Windows 10, or was updated to Windows 10, you can download a current Windows 10 install image from Microsoft and install that and it will activate.  You would need to install drivers from following the installation for any devices that don't work such as Wifi.

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    Cant even do a factory restore, black screen of death.  3rd time I have turned it on.

     error message:


    Really liked it for the 45 minutes I actually got to use it.

    Any help GREATLY appreciated

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    Would you be able to return it to the store?


    Usually when you get that message, it means the hard drive has failed.


    If you can't take it back, you will have to contact HP technical support for assistance under the warranty to get the problem fixed.


    In the USA/Canada, the toll free HP support number is:  1 (866) 724-8600

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    Hello, i have tried to reset my laptop on numerous occasions. It goes through the resetting process, but in the middle of the process, it says 'There was a problem resetting your PC. No changes were made'. I have also had a problem with the amount storage that i have on the laptop, which is stopping me from downloading the latest version of Windows 10. These problems started when I first bought the laptop, which was around 5 months ago.

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    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

    If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Community.

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    Hard disk failed  and laptop is not starting. But I have important files in it. I want to recover all the data. Please suggest me how to recover the data from my failed hard disk

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    different error codes in blue screen: kmod_exception_not_handled, system_service_exception, page_fault_in_nonpaged_area , plus more i didnt take pics of.

    now i have repair may use advanced settings, when clicked i can choose to go to windows 10, which i have to be on here, it will still blue screen at any time and restart. 

    last restart said, RECOVERY  your pc needs to be repaired the header checksum for this file doesnt matchthe computed checksum. file /windows/system32/winload.efi   error code 0xc0000221. 



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     Hi Paul,


    Thank you so much for the quick reply.


    I followed your instructions.  I downloaded the ISO downloader tool and chose a Windows 7 OEM Home Preimium SP1 64-bit ISO.  Using the Microsoft utility you zipped and provided, I burned a DVD of the ISO and put the disk into the laptop.  Chose "Custom" installation and selected "Disk 0" for the install partition.  Installation starts just fine.  It makes it through the "Copying Windows files..." portion and reaches about 1% in the "Expanding Windows files..." stage before it throws an error.


    "Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070570."


    Thinking that it was maybe the ISO burning utility, I then downloaded the free DVD burning software you pointed to and burned a second disk on the lowest speed.  Popped the disk into the laptop and installation begins without any issues.  However, it again makes it to about 1% on the "Expanding Windows files..." portion before throwing the same error.


    Would you have any suggestions as to where to go from here?

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    I would DL the ISO file again.  Sometimes you don't get the full file download, even though it indicates the file is complete.


    If my memory serves me right, the file size is 3.09GB (you can verify that when you click to download the file).


    Anyway, make sure that is the end result you get.  Sometimes the downloaded file size is considerably less than that, which of course, would cause the installation to fail.


    You can also download the retail ISO file (the first set of files).  I am pretty sure the OEM product key will work on those too for PC's sold for use in the USA/Canada.


    You can also try the USB flash drive installer route as well.


    Just make sure you boot it from the PC's USB 2 port.  It won't work from the USB 3 port.

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    My computer has 32 Gb/ 4 GB but has insufficient memory left to add anything new. I have deleted all temporary files and anything else that i thought was unnecessary. I wanted to know if i need to keep hp jumpstart.

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    thx for the guiding .

    Now I installed 64 bit window7and  some of the 32 bit drivers are accepted but 4 drivers are not.

    These four are--

    (1) Driver-Storage (Intel Matrix Storage Manager) - sp38088,

    (2) Driver-Audio - sp40762,

    (3) Driver-Graphics - sp37983,

    (4) Driver-Network (Intel PRO,Wireless Drivers for Microsoft Windows Vista) - sp38052


    Well 1st three are necessary for me so, could u find them ?

    I will be thank full to u.

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  • 01/01/19--09:24: How select wireless mouse?
  •   Hello:


      I am tired of wired mouse. Now I am going to buy a wireless mouse.

    As you know, there are too much kinds in the market!


      Could you tell me what brand I should purchase?     -- Zhao

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    My husband bought me this laptop from a pawn shop but the pawn shop didnt get the previous owners password or reset to factory settings. Now everytime I try to do something on my laptop it requires the system administrators password. How can I reset to factory settings or get the previous system administrator removed?

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    Thanks for the response.

    I appreciate your time and effort.


    Follow the steps mentioned in this HP document:- Click here

    While doing recovery, it will format.


    Let me know if that helps.

    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


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