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All Notebook Operating System and Recovery posts

older | 1 | .... | 3731 | 3732 | (Page 3733) | 3734 | 3735 | .... | 3803 | newer

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  • 12/31/18--18:17: Disc running at 100%
  • I have only have my computer for barely a year and a half and it is running soooo slow. It has been scanned for viruses and cookies, there is none. The disc has been attempted to be cleaned but it gets to 10% and stops. The disc is running at 100% at all times. Highly disappointed.

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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)


    I see that your laptop keeps restarting or shutting down randomly without notice.

    Don't worry I'll try to help you out.


    Did you make any software or hardware changes on your PC?


    Have you tried checking with a different battery or adapter?


    Please provide the product number of your PC to assist you better.


    As you mentioned your laptop keeps restarting or shutting down randomly.


    Try restoring the BIOS to default and check if it helps.

    1. Turn off the computer and wait five seconds.
    2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
    3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
    4. Press F10 to Save and Exit.
    5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
    6. Follow the prompts to restart your computer.

    Try the steps recommended below.


    1. Use Windows shortcut keys Win + PauseBreak to open the System window.

    2. Select Advanced system settings from the left column and the System Properties will pop up.

    3. Choose Advanced tab and click on the button Settings in the Startup and Recovery section.

    4. Disable Automatically restart under System Failure, and then click OK.


    1. Right-click on the Start menu and select Power Options. You can also access to this by right click on the battery icon in the taskbar if you are using a laptop.

    2. Click on the Change plan settings beside the current plan the PC is using.

    3. Click on the Change advanced power settings.

    4. Navigate to and expand the Processor power management.

    5. Expand the Minimum processor state and set the values lower than 100%. And then click OK.

    6. Modify the Put the computer to sleep setting when using power or battery. Set the time value between 1 minute and 5 hours.

    7. Save the changes and reboot.


    If the laptop is not restarting in BIOS try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.


    Refer this article to know more information about using HP support assistant.


    Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are working fine.


    Refer this article to know more information about running system diagnostics on your PC.


    If the hard drive diagnostics test passes on your PC.  Try performing a recovery using the recovery discs.


    If you don't have a set of recovery discs. Please contact HP support and order a set of recovery discs.


    If the laptop shuts down or resarts in BIOS. It is a hardware issue with your PC.


    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!

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    I have never had that sort of problem before.

    Mine has always been that the update failed with an error message but I was able to boot into Window.


    I suggest Googling Windows 10 update Blue Screen and see which one matches the problem you are seeing.



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    My pc says the following information programmed into the system board is missing or invalid 20190101_064301.jpgWhat is the problem


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    The battery of my laptop isn't removable and is not charging and when it is plugged in it is showing "plugged in, not charging".I have uninstalled the battery driver also but then also the same problem is repeated.Please provide any solution.My laptop is only 11 months old.

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    Welcome to the HP Support Community


    To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???


    HP Notebook PCs - How Do I Find My Model Number or Product Number?






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    I recently bought a new HP notebook at a sale on the 26th dec 2018, so its farely new. I only have a few applications downloaded, I first downloaded Google Chrome, then Instagram, then Wondershare Filmora (video editor). Then today i downloaded Minecraft from the microsoft store. The computer is quite laggy and slow even before I had all the other applications. I have tried searching around for answers on other forums but can't seem to find anything   Even deleted a number of apps that came with the laptop I don't use. I run on:

    Windows 10 (64 bit)

    4GB RAM

    AMD E2-9000e RADEON R2, 4 COMPUTE CORES 2C+2G     1.50 GHz   Processor


    All help would be grately appreciated, as if I can't get this sorted will be going back to the store with a receipt to buy another brand of laptop 

    Thanks in advance. 

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    Sorry you weren't able to save the files. HP Recovery Manager often isn't the best at that process. Happy to hear you are back up and running and you're welcome for any hand holding I was able to offer.😊

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    I bought a used hp stream 11 notebook and its telling me i need to activate windows. I believe it is windows 8.1 pro and is asking me for the network key which i don't have. When i try and connect to my home wifi it only gives me the option for a vpn? I need some guidance on what I need to do to get this working properly. PLEASE HELP!!!!!!!!!!!!

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    My laptop is not turning on with blinking capslock 5 times long and 3 times slow

    The help will be appreciated 

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    Unfortunately that blink pattern indicates motherboard/systemboard failure:

    You might try a hard reset as mentioned in that article but...

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    We see posts about this occasionally..unfortunately the laptop requires service at HP Service Center.

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    Thanks for responding 

    can you tell me how to do hard reset ?

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    To help others please mark my post " Accept as Solution " if it solved your problem.



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    To help others please mark my post " Accept as Solution " if it solved your problem.



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    Try doing booting to F11 and do a System Restore to  date before you made the changes:

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    I agree with CherylG 's excellent answer and a hard reset is something like this...

    First:- Turn off the computer, press and hold the PWR button for 4 seconds.

    Then - Leave only keyboard and mouse connected, disconnect all externally connected
    devices such as Docking Station, USB storage devices, displays, and printers.
    Unplug the AC adapter from the computer.

    Next - Press and Hold the Power button for 15 seconds to Hard Reset.

    AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
    Choose System Tests (Fast Test does a 4 minute hardware check).

    AND/OR - Windows Logo key + Ctrl + Shift + B

    AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
    Press the Windows Logo key + P, select a display, and then press Enter.




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    A long shot is (and only vaguely possible)...





    The embedded controller times out waiting for the BIOS.

    Component is not reachable by BIOS in certain time limit.

    1 Reseat component.

    2 Test known good component.

    3 Replace component or Main-Board as needed.



    Try reading thru the BIOS page and attempting a recovery...


    • Turn off the computer, and then connect the power cord.
    • Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
    • Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
      The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
      HP BIOS Update recovery in progress
      • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
      • If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.



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    Most of this should help with Windows EIGHT.
    KeyFinderInstaller may help....

    Doing research, and none of the methods are mine, I have some, simple single lines of code that will list the same value for your Windows 10 Product Key…
    Two for Windows 10 and one for Linux.

    W10 Using cmd.exe as an Administrator (copy and paste accordingly).

    wmic path softwarelicensingservice get OA3xOriginalProductKey >> c:\ProdKey.txt

    Creates a text file called ProdKey.txt on your C:\ area.

    Next is a PowerShell command, as Administrator...
    (Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

    but it will run within W10 using cmd.exe as an Administrator.
    powershell (Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

    Last, but not least....
    Linux@Lubuntu:~$ sudo cat /sys/firmware/acpi/tables/MSDM | strings | tail -n 1


    Make, Model and OS please.
    SKU: if possible by this method
    WinKey + R and type msinfo32 Line 9
    System SKU: N6K07EA#ABU

    Please do not post Serial Numbers.


    Results for " Hp stream 11"(1183)


    So you can make an install disk DVD/USB and do a clean install when you are ready, providing the OS is licenced.

    You may have to buy a licence.

    Then setup the WiFi.  Do you have an ethernet cable capability?



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