Hello, how i can reset power on password "Enter administrator password or Power on Password" [i 64800698]
Enter Administrator Password or Power on Password
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Re: Enter Administrator Password or Power on Password
Hi:
Restart the PC, and enter this unlock passcode...53495037
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Re: Boot Device Not Found When Switching Off Legacy Mode
Your concerns have been escalated to another team for further assistance.
Thank you for using the HP Support Community.
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Re: Touch Screen Problem in HP Envy 360X
Thanks. Right now I am not facing any problem. I have installed the screen saver. I would do the installatio soon.
Zulfi.
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Re: Instaling system after disk replacement
While there probably is no "official help" (as in, sponsored by HP), there is this alternative:
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool
Download the Windows ISO Downloader.exe file and run it.
When the window opens, select the Windows tab in the upper-right and then click the Windows 7 radio button.
Under Select edition, choose the Windows 7 SP1 OEM Home or Pro -- to match what you have.
That will download an ISO file of the same OEM edition that HP uses.
You can then use the free RUFUS tool to create a DVD or USB stick from that ISO file and then use that to install Win7 OEM.
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HardDisk (C ,D & E) Grayed and PC folder Grayed
Hi,
I enabled virtualization sometime back (1 week ) after receiving information on this forum. After that I downloaded 3 images on my PC through my email. Then I opened them. After that I was not able to access my C, D & E derives. PC folder was visible. But the mouse went into processing mode (circulating). I had McCaffe anti-virus so I was thinking myself why McCaffe not working because I suspected virus on my system through thse images which I downloaded from my email (I received those files on WhatsApp. I emailed them to myself through my mobile). So i downloaded AVAST antivirus and ran the scan. After that I could see the C , D, & E folders. Then I tried to accessing those files again & again I got the same problem. So I connected to McCaffe Support & in the meantime I ran the McCaffe Scan. This time it worked and I could access the file. But the McCaffe guy told me that he wanted to remote login on my PC & capture my desktop. So he did and viewed my PC. After that he told me that virus protection system was not enable for McCaffe. I asked him why? I got one month license. But he said that i have to call McCaffe o enable it. They asked me 179$ for 1 year and 120$ for 1 week. I said 'no' to him and shut down my PC because it was working. But when I opened it again. I again experienced the same problem. This time I can't even see the PC folder. This time I called HP and spoke to Mr SAM in Support. I asked his ID but he did not give me his ID.He gave me the ticket# 5025158501 & connected me to McCaffe. But he (Mr. Sam) gave me a wrong ticket & McCaffe people can't locate my case & in the meantime my line dropped. Then I again called HP & got the number 1-800211-5207 to speak to McCaffe again. This time I got the ticket#2568501498 & I was conneted to a very nice person & listened to me carefully & assured me that they won't charge me if its a virus problem. Again their technician did a remote login to my PC & checked everything by running softwares. After this he did a manual inspection of my PC & I saw that he uncheked some of hidden file option & then I could see my PC folder, my 'C' & 'D' & 'E' drives.
He said its a hard disk problem. It would come periodically. However, I am not facing this problem for last one week. But I am afraid about my laptop. So I want to download those files again & I want to see if I am getting that problem or not. Because if its a hard disk problem I can't keep the laptop.
Please guide me how should I test my PC again with those fles? I had immediately removed the folder. But they are in my email. All email have virus scan facility. So it may not be a virus problem as the technician was saying.
Please guide me how to test my PC again with those files?
Zulfi.
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Re: HardDisk (C ,D & E) Grayed and PC folder Grayed
What you need to do, in order to safely run the tests is the following:
1) Image of your setup stored on USB stick or external drive
2) Ability to restore your PC from that backup image after running the tests.
In this way, when you restore your PC, any trace of those files, or anything they did to your PC will be gone, as the entire OS partition gets overwritten from the image backup.
I personally prefer to use third-party Backup solutions as they tend to be both more flexible and more reliable than any built-in solutions.
Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives.
What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD
My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.
I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore.
Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinRE, and you can then use that to do a restore -- when you can't boot into Windows!
NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.
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About Auto Update policy of "HP Chromebook - 14 - ca 040 nr"
In 2019 I am planning to purchase a new HP Chromebook.
Next time, I will buy it after checking the Auto Update policy.
HP Chromebook - 14 - ca 040 nr
I am considering such a high cost performance Chromebook.
However, Auto Update policy is not published.
https://support.google.com/chrome/a/answer/6220366?hl=en
Please tell me the Auto Update policy for this Chromebook.
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Re: Instaling system after disk replacement
Thank you for this information :)
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When I boot up my Notebook, it says “Operating Sysem Not Found”
When I would start a Primary Hard Disk Test in the BIOS Utility System. Nothing would happen, I can’t find the HP CD, and when I perform a Memory Test, it would pass. What do I need to do to fix my Notebook?
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Re: Boot Device Not Found When Switching Off Legacy Mode
Thanks
Much appreciated.
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Re: Touch Screen Problem in HP Envy 360X
Thanks for letting us know. If you need further assistance feel free to reach out to us.
Have a great day!
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Re: My laptop screen is stuck on 'Preparing Automatic Repair'
Hi Aditya,
Thanks for getting back to us.
The Hard Disk test (Hard disk optimized DST) failed, this would confirm a hardware issue. I have sent you a Private Message with the detailed information regarding the service options.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Have a great day!
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Re: HP Stream M# 14-AX010NR, Windows Updates
HP Stream - 14-cb070nr Product Specifications
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Re: Boot device not found on hp stream
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "boot device not found" error.
Don’t worry, I’m here to help you resolve this issue. To better assist you - Were there any hardware or software changes made?
Let's try these steps -
Step 1 Hard Reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
Step 2 System Restore -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F11 once for System Recovery.
4) Choose the Keyboard Layout.
5) Click on Troubleshoot.
6) Go to Recovery Manager and click on System Restore.
7) Choose a Restore point or a Restore date when the computer was working fine.
8) Click on OK to initialize the System Restore.
If the restore fails, test the Hard Drive.
Step 3 Hard Drive Test -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Hard Drive (extensive) test.
If the test passed, try re-installing the operating system.
Step 4 System Recovery -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F11 once for System Recovery.
4) Choose the Keyboard Layout.
5) Click on Troubleshoot.
6) Go to Recovery Manager and click on System Recovery.
Note : System Recovery will delete everything that you had saved or installed on the computer.
If the computer has a Win 10 operating system, you may also try creating a media creation tool
If the Hard Drive test failed, it would confirm a hardware problem. I have sent you a Private Message with the detailed information regarding the service options.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Hope this helps!
Let me know how that goes.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Have a great day ahead :)
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Need Recovery media for my Notebook PC
The windows in my PC is corrupted, it ask me to install Operating system at startup. The recovery media which I created on USB Drive is also not working and gets stuck after 32%. I have the serial number and Product number with me. Kindly help me to get the original Recovery Media.
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Re: HP Stream M# 14-AX010NR, Windows Updates
Don't you mean the 170NR ?
If not, why ?
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Re: Need Recovery media for my Notebook PC
Hi,
First, you should check if there are any hardware problems. The Hard Drive could have a malfunction. Perform HP diagnostics on the PC. You can run the fast test. Look under the heading "performing tests when Windows does not start" in the below support page:
https://support.hp.com/lt-en/document/c03467259
You can download and create a bootable pen drive with Windows 10 directly from Microsoft (on a different PC). Here is a short guide :
Download media creation tool from Microsoft on different PC, run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.
https://www.microsoft.com/en-us/software-download/windows10
If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. At install Windows choose custom install and delete all partitions (or you can leave the recovery partition even though there are many other recovery options) You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to the internet.
When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.
I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
Hope it helps,
David
Please click on thumbs up for thanks
Please click on accept as solution if answered your question
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Re: Need Recovery media for my Notebook PC
Wow! That's an excellent reply.
I did run all the Hardware tests and all were Passed.
Since you mentioned that the firmware will update the OS key, I will try the second option. Original OS key was my concern and I had read in one forum that it asks for OS activation key, hence I didn't do it.
Thank you for your reply.
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Re: Need Recovery media for my Notebook PC
Hi
In addition to Iomare's excellent answer, you may be able to find and write down you key using this...
KeyFinderInstaller may help....
https://www.magicaljellybean.com/keyfinder/
Doing research, and none of the methods are mine, I have some, simple single lines of code that will list the same value for your Windows 10 Product Key…
Two for Windows 10 and one for Linux.
W10 Using cmd.exe as an Administrator (copy and paste accordingly).
wmic path softwarelicensingservice get OA3xOriginalProductKey >> c:\ProdKey.txt
Creates a text file called ProdKey.txt on your C:\ area.
Next is a PowerShell command, as Administrator...
(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey
but it will run within W10 using cmd.exe as an Administrator.
powershell (Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey
Last, but not least....
Linux@Lubuntu:~$ sudo cat /sys/firmware/acpi/tables/MSDM | strings | tail -n 1
https://www.microsoft.com/en-us/software-download/windows10
https://www.microsoft.com/en-us/software-download/windows10ISO
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