Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.
So you done a Factory Fresh install, using F11, or something else?
Re: I HAVE MADE RESET OF COMPUTER AND THEN ONWARDS I AM SEEING UNKNOWN DRIVE Z HOW TO REMOVE IT
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Hard drive failure
ran a test and the hard drive 1 primary had bay failured. Failure ID M4PDF-8SJ9BB-XD7URF-609403. Warranty expired in October. Next steps?
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Pc won't start anymore
Hi,
I buy a new pc for my wife for christmas.
Surprise, after doing windows update and hp updates which are recommended it won't start anymore!
Restart 10 times. The recovery won't work. I have a blue screen with "bad system config info".
I'm furious about your product wich is unusable while it is new. Never see this in 10 years! What the hell!
Thanks for your help.
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Re: Hard drive failure
Hi
The failure ID code is 4 x 6 24 characters, yours is only 23?
However, what warranty?
EU is 2 years, so are you EU, US or elsewhere?
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Re: I HAVE MADE RESET OF COMPUTER AND THEN ONWARDS I AM SEEING UNKNOWN DRIVE Z HOW TO REMOVE IT
Yes I made factory fresh install plz help me to get rid of this pblm
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Re: Master password for HP bios
Welcome to the HP Support Community
Reboot and enter 67516447
REO
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Re: Pc won't start anymore
Hi
https://support.hp.com/rs-en/product/hp-15-da0000-laptop-pc/20395828/model/23086412
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR - Windows Logo key + Ctrl + Shift + B
AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.
So a Microsoft update borked your PC?
https://www.microsoft.com/en-us/software-download/windows10
And you made the Recovery Media?
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Re: I HAVE MADE RESET OF COMPUTER AND THEN ONWARDS I AM SEEING UNKNOWN DRIVE Z HOW TO REMOVE IT
Cannot.
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.
ANNNDDD the contents of Z: are????
This may be able to hide the drive...
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Re: Hard drive failure
Sorry typing from my phone and I missed a digit. Should be M4PD4F making it a 24 digit code not what I typed earlier. I’m in the US. Checked with HP and the warranty expired in October. Just did some research it looks like a new hard drive runs around $50 plus labor costs which is quite cheaper than purchasing a new computer. So I guess that’s my plan. I’ll just have live without a computer for a while. From what I’ve read this seems to be a fairly common problem that appears after you’ve had the computer for just about a year.
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Re: Extract system BIOS - USB recovery
Bump! (1x24h does fit the rules, right?) 
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Re: Hard drive failure
Hi
Hard Disk 1 SMART Hard Drive Detects Imminent Failure
Is the actual message.
https://support.hp.com/us-en/product/hp-15-bs000-laptop-pc/15551412/model/16646257
If you have access to another PC,( college library family or friend ) and a USB stick, this could get you up and limping.
https://lubuntu.net/downloads/
It does not need a Hard Disk to function, and can perhaps copy off what is valuable on the current HDD if it still spins, basic, lumpy but who isn't?
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Re: Hard drive failure
Thank you for your help. It sounds like I have several options.
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Re: Extract system BIOS - USB recovery
Nothing new.
There are DOS based BIOS flashers I'm sure that would run from the W8 USB.
I would just buy and install a HDD, but you seem determined to do things the hard way.
Bye.
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Re: Hard drive failure
Prego.
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Re: Extract system BIOS - USB recovery
Ok let's wait for the docking station: stay tuned!
Thanks for Your postings.
Greetings from the Dolomities
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Re: Pc won't start anymore
Hi thanks for your quick reply.
I already try to restart with the first step but no result. There are no externall connected device.
It seems like the Os does not exist, the screen indicate this :
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Boot device not Found
Please install an operatin systm on your hard disk drive
Hard disk (3F0)
F2 System Diagnostics
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I launch the hardware diagnostics :
- Memory Quick check passed
- Hard drive check passed
It's strange ? It's like recovery erase the OS ?
Why whould i reinstall windows on this new pc ?
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Re: Pc won't start anymore
Hi
wrote: Hi thanks for your quick reply.
I already try to restart with the first step but no result. There are no externall connected device.
It seems like the Os does not exist, the screen indicate this :
----
Boot device not Found
Please install an operatin systm on your hard disk drive
Hard disk (3F0)
F2 System Diagnostics
----
I launch the hardware diagnostics :
- Memory Quick check passed
- Hard drive check passed
It's strange ? It's like recovery erase the OS ?
Why whould i reinstall windows on this new pc ?
I dont know.
For me, it is resolved my problem then I would.
So either you have a Hardware issue, like a missing Hard Disk, loose/disconnected Hard Disk or just plain faulty.
Or it is a Firmware/Software issue, like the BIOS setting for Legacy / Secure boot, or the Boot Loader is corrupted.
Maybe the OS really does need re-installing.
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Re: Pc won't start anymore
Ok, thanks for your help. It stinks! I will send it back.
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Re: Pc won't start anymore
Prego.
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Re: Factory reset Notebook
You're very welcome.
Unfortunately, I wouldn't be able to help you with why the Microsoft tool doesn't work.
I would use the Rufus utility as plan B...
Plan C would be to use the free DVD burning software link I posted and burn the file to a DVD.
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