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All Notebook Operating System and Recovery posts

older | 1 | .... | 3716 | 3717 | (Page 3718) | 3719 | 3720 | .... | 3803 | newer

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  • 12/28/18--11:21: Very slow laptop
  • I have had this approx 1 month now & it is painfully slow even when typing in the search bar. Help!!

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  • 12/28/18--11:33: Re: Very slow laptop
  • Well here are the specifications:



    AMD Dual-Core E2-9000e (1.5 GHz base frequency, up to 2 GHz burst frequency, 1 MB cache)
    Memory, standard
    4 GB DDR4-1866 SDRAM (1 x 4 GB)
    Video graphics
    • AMD Radeon™ R2 Graphics
    • Integrated
    Hard drive
    1 TB 5400 rpm SATA


    Here is a comparison of that processor against a modest 7th gen intel Core i3 processor:



    Your processor, which drives all the computing activities on the computer, is maybe one-third as fast as a modest low to middle class processor. There is not much that can be done to speed it up. You could add memory and replace the slow 5400 rpm mechanical hard drive with a fast solid state drive but that low-end CPU is a boat anchor on the performance. 


    You can turn off all visual effects in Windows making it look like old school Windows 2000 with no animation and simple taskbars, etc. and that will help some. 


    That is item 9 on this list of things to do to speed up a slow system and I have mentioned a couple others above. 



    Post back with any more questions, please. 

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    For those that can't receive the 1809 version, I may have found the reason.  I'm betting that you have Intel HD and Radeon RX Vega Graphics combo in your laptop build.  From what I've been reading, Windows 1809 requires DCH Modern drivers.  Intel is providing them, but AMD is not on board yet. If you did get the update, I'm betting your AMD Radeon Vega has been disabled.  


    You may very well be right but I'm pretty sure there is something more at play here as well. I've been on 19H1 18305 (1003) since it came out (updated from 18305 1000) and am running the older Intel video driver and the Radeon is not disabled. In testing, I've tried both the newest Intel video driver and have disabled the Radeon in device manager (both with and without the new Intel drivers) and there is no change to the long boot times I've mentioned before. The logs show that there are timeouts during boot (most likely driver issues). They only thing that I have seen that makes any difference in boot times is if the Intel Audio device is enabled or disabled.


    Since that driver installs as part of the video driver package I would think the newest version would be better, but so far it isn't. In the warnings for the newer Intel drivers they say specifically not to install it manually but that is the only way to install it on these laptops. I'm betting Intel warns about doing it that way for a reason.


    I'm still on 19H1 and it works, but it's a long way from a device that can be relied on. What concerns me the most is that during boot the spinning dots stop as if it is hung more than once. So far it keeps going if you wait long enough but tomorrow it may not. The other concern is that other users in this thread have reported different results than I am getting even on laptops that are the same as mine, or very close.


    I know that HP engineers are working with MS engineers to get this figured out. I'm about to reinstall 1803 and stay there until they get all the problems fixed and I know I can depend on 1809 and beyond to work.


    I really wish they had the fix now but all we can do is keep calling and emailing HP to keep it a high priority for them to fix it.  For anyone that hasn't opened a support case or 2 with HP about this issue, please do, it's the only way to get this fixed. 

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    Hello , my laptop suddenly turned off while i was working on illustrator , and I thought that battery was low so i tried to plug charger to turn it on , but it wasn’t responding , i only see power light blinking orange or red. 

    Solutions i tried , i tried to unplug battery and charger , press and hold power button for 15 seconds and then plug both battery and charger again. 

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    When I runs the Windows Updates it keep checking for updates and don't show list of available updates for Windows 8.1 Pro (64-bit).



    Is there a solution available to fix this problem or I will have to reinstall Windows?

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    Did you try the automated troubleshooter?   Use the one for W7/W8


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  • 12/28/18--12:58: Hdd
  • HDD Kaput ich habe neue gekauft aber hab keine System and Recovery bitte helfen Sie

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  • 12/28/18--13:06: Re: Hdd
  • Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.

    German: HP Gemeinschaft
    Spanish: HP Comunidad
    French: HP Communauté
    Portuguese: HP Comunidade
    Chinese: HP 社区
    Korean: HP 커뮤니티

    Thank you for your understanding

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  • 12/28/18--13:30: Re: Windows Trouble
  • Dear Support, 


    I'm waiting for a reply for my message.

    Also, sometimes when I power on the laptop, the windows won't start for unknown reasons. The only way to re-start the windows is to long-press the power button and press it again to continue work on the laptop.

    The attached file shows how the windows don't start up as usual. The screen stay as it is.





    Bashar Abdo

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  • 12/28/18--13:36: Bios setup reset
  • Hi. I need a downgrade. 

    how to unlock its bios password.

    my model is hp probook 645 g3

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    Hi everyone 


    I’m not tech savvy and having an issue 


    the arrow cursor thing on my laptop has suddenly gone misssing I have tried to activate the mouse options but it doesn’t work 

    I have also re setting the whole thing and nothing I don’t know what to do anymore 


    it was random I don’t know what happened 


    can anyone help ??? 

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  • 12/28/18--14:10: Drive bigger than C drive
  • I have a new oman laptop. The C drive is smaller than the D drive. D drive 918gb Cdrive 118gb and Edrive 12.7gb. I can't back up my phone because the drive is too small. Can i chnage the Drive to C drive. I can no longer use the C drive as its full. There isn't even that much stuff on there. Its new 

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    Are you sure? Its saying I need the tool anyway...

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    The product number of the laptop is E0X70UA#ABA

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    Since the model number is not given, I suspect the C: drive a SSD and the D: drive is a regular hard drive.  Tell the backup program to save to the D: drive.  Changing the C: drive to a larger SSD is possible but unless you go to a 500GB or 1Tb drive, the same thing will happen again.  Learn how to use the D: drive for data storage.

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    I tried to answer all your questions. If I failed, perhaps they were not clear enough. The only question that I found that I didn't answer was whether I was running Windows 10 Home or Pro. I found that a very strange question.


    >> Not a strange question. Now you are answering it and I understand that you have neither of them but the Enterprise LTSB edition :)




    . As I said before, your comment that Windows should be reinstalled to fix this problem, doesn't help, because you have given no detail as to how to do it. As you can see from the screenshots, this is no easy matter. To be clear, I have full admin rights on this PC.


    >> Apologies if this caused you a frustration. I did not provide you steps how to reinstall Windows because you look like advanced user based on the style of wording and questions asked. I suspected you already know how to reinstall Windows.


    Windows 10 Enterprise LTSB is a special edition different from Home/Pro . LTSB edition is designed for mission critical devices and it meant to be used by organizations or companies only. Usually, it can only be obtained by such organizations and not publically via the standard free tools online. You cannot install or upgrade Enterprise LTSB with tools for Home/Pro edition.

    Details about LTSB edition >>



    • In order to continue with specific advice, please tell me if this computer your personal device or a business owned asset ? Did you or somebody else installed Windows initially on the PC ?
    • Is it OK for you to try enabling BitLocker without TPM module - you might need to enter a password on preboot screen during start up . Here is how to configure it this way >>


    Let me know if you are OK to enable Bitlocker without the TPM

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  • 12/28/18--16:05: Re: Boot Devise Not Found?
  • If I understand your comments:

    1) USB stick does not work

    2) Esc does not work -- to invoke a restore

    3) F11 does not work -- to invoke a restore

    4) Hard desk test -- passes!

    So, at this point, you would need to get diagnostics and repair estimate from HP,  and to do that, you would need to contact an HP Repair or Service Center.
    If you live in the U.S., here is a link to the HP Service Repair Centers:
    If you live outside the U.S., here is a link to HP Service Centers, by Country/Region:
    Good Luck


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    Changing the designations of C: and D: is a really BAD idea -- as that will cause inumerable stuff to fail, out right!

    You CAN use the C: drive -- just not to store large files, like multi-GB backups.  As  indicated, you need to use theD: drive for large data storage.

    Also, here are some things you can do to recover some of the "disk" space: from the C: drive


    Also, the community Win10 Forums has the following suggestions:

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    Yes, I was using Linux Mint to download it, if you use Windows, a work around is needed to emulate a non-Windows system since Microsoft wants to enforce the use of the Media Creation Tool on Windows systems.  Here is one site describing the procedure.

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    I download " easy essentials recovery for windows 10 " and tried booting it from USB on reboot.

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