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All Notebook Operating System and Recovery posts

older | 1 | .... | 3717 | 3718 | (Page 3719) | 3720 | 3721 | .... | 3803 | newer

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    I want to rest my HP ENVY so that I may give it to a new user. Is there a way to maintain all the Windows updates and software installs and have a new user initialized?


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    Thank you so much Cheryl, for your help with this.  I am a relative newbie to these kind of issues and fixes.  

    I hooked up the problem laptop to an external Seagate hard-drive with amble free storage and it is now uploading all of my chosen files to that device.  No doubt this may take a while as it was almost 400GB. I'll follow the prompts on the laptop once it is done uplaoding and report back to you.

    I might need to know what to do next....

     

    Staytuned,

    Keith


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    Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.

    In the US:

        http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

       http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

    Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

      https://www.microsoft.com/en-us/software-download/windows10

    The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

    During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

    Then you can install the drivers and available software you need from your PC's support page.
        
    Regards.


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    But how do I get my info off of it first


     wrote:

     

    Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.

    In the US:

        http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

       http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

    Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

      https://www.microsoft.com/en-us/software-download/windows10

    The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

    During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

    Then you can install the drivers and available software you need from your PC's support page.
        
    Regards.


     


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    400GB? Do you have that many personal files.. music,photos,etc?


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    This has been an issue since the laptop was purchased less than a year ago (May 2018). At first it would only happen occasionally but now the "missing or damaged Chrome OS" screen has popped up several times a day especially in the last few days. All I will do is log in to my account and the screen will go black and it will pop up. Or it will happen at any moment while watching youtube, etc. I have gone into recovery mode and used a USB recovery and gone through that process. I have also powerwashed the device to reset it to factory settings. Same thing happens hours or even minutes later. 


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    hello when i start up my pc i cant get pass the part where it ask me for administrator password and it disables it saying system disable then an code i 57316888 


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  • 12/28/18--18:28: Boot Device not found
  • My son was trying to erase something and looks like he wiped the operating system.   The hard disk diagnostics passed.  During start up it displays a screen the says: Bood device not found.  Install operating system on the hard drive.  Hard disk (3f0).

     I do not know what windows version was on it.  What windows version can be installed and where can I get a recovery disk?  

    Thanks,

    Matt


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  • 12/28/18--18:37: Black screen
  • As I power on all I get is black screen.  No sound. Nothing.pleasehelp

     


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  • 12/28/18--18:54: Boot device Hard disk 3F0
  •  Hi, NOT computer savy. With that being said trying to fix my Mother's computer.  It has come up saying Boot device Hard Disk 3f0.  It's a hp envy 15.  HELP ME PLEASE.


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    Hi:

     

    Restart the PC, and enter this unlock passcode...60987627


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  • 12/28/18--19:08: Factory reset Notebook
  •  I have an HP Pavilion Entertainment PC, Product #: NQ615AV which came with Windows 7 operating system.  A while back ago, I upgraded this notebook with Windows 10.  I wanted to factory reset this computer to it's original setting however it looks like there is nothing in the recovery drive.  I believe when I upgraded to Windows 10 I must have deleted all the files.  I can not locate the Windows 7 recovery disk that I made.  How can I get my notebook back to factory settings.  Does HP provide a CD/DVD disk or USB drive that I can use to factory reset this notebook?


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  • 12/28/18--19:14: Re: Factory reset Notebook
  • Hi:

     

    HP no longer sells recovery media for your notebook's model series.

     

    However you can still order recovery media from this non-HP vendor.  Select the W7 operating system version your notebook originally came with.

     

    http://www.computersurgeons.com/search.aspx?searchterm=+NQ615AV+

     

    If you can still read all 25 characters of the W7 product key on your notebook's case, you can make your own W7 installation media to reinstall W7.

     

    Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.

     

    Select the COEM ISO file for the version of W7 the product key is good for.

     

    https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

     

    I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or burn it to a DVD.

     

    Then you can install the drivers and available software you need from your PC's support page.

     

    https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4011364/model/4011365

      

    If the Microsoft tool doesn't work to burn a DVD, use this free DVD burning software to burn the ISO file to a DVD.

     

     Select the "Burn ISO file option."   Burn the DVD at the slowest possible speed you can to get a strong burn.

     

    https://cdburnerxp.se/en/download


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    I would not have thought that I did.  However, when I was shown the file-manger listing of all of the options to check-mark to be saved, I only check-marked about half of the boxes that were presented to me. (Not too much music or photos, but probably quite a few videos that I use in my business.)  And really only the files that I recognized as needing.  I did not check-mark any of the Program files nor the Program Files (x86) as I assumed those would still be there when I got further in the Recovery.... even if that meant I had to do a Factory Reset.  I hope that was a wise decision?  

    One thing that I have struggled with for the past year is that I use GoogleDrive for storage and I did not know that it was also saving duplicates on my laptop.  Hence about 300GB of my 1TB on the laptop was those GoogleDrive files.  I learned how to stop the automatic sync, but It did not remove the GoogleDrive duplicate files that are on my laptop.  Wouldn't that be cool if this Recovery issue that I am trying to work through actualy got rid of thos GoogleDrive Files off of my laptop.  One can only wish.

    BTW, the files on my laptop are still uploading to the 1TB Seagate external hard drive.

    Keith


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    Recovery Manager usually shows/suggests a lot more than are needed. Program Files will be reinstalled when you do the System Recovery- other than ones you added to the laptop.

    The System Recovery should remove everything- including the duplicate files from Google Drive- and return the laptop to out of box state. I hope you didn't include those duplicate files in your backup or you will be getting them back when/if you restore the backup files.


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    yeah, I don't think I included those googleDrive duplicate files in my upload.... but we will see.

    On a realted note, is there a way to find those and to delete them at a later date.  I have tried, but keep getting a mesage indicating that it will delete them from all devices and I would assume thta means off of GoogleDrive as well and I want to keep them there.


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  • 12/28/18--20:17: Start up problems
  • Hello community.  I’m having a problem with my laptop. I tried turning on the laptop, the HP logo would appear and the loading process would exceed 3 minutes and the screen would just turn black afterwards. 


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    I need help. I've had my computer for a year now and when I got it I was never able to use it. I just put it up and forgot about it. The code I've got for it is {¡ 93883872} 


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    All devices refers to any laptops.tablets,etc that you are syncing files on. For instance if you install Google Drive on a laptop and a desktop computer and login with the same google acct you will have same files showing on both if you set file snyc.

    One of these articles may be helpful in managing files:

    https://www.cloudwards.net/how-does-google-drive-work/

    https://infoinspired.com/how-to-guides/how-to-delete-files-on-google-drive-on-my-pc-without-affecting-the-web-stored-files/

     


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  • 12/28/18--21:09: Re: Factory reset Notebook
  • I was able to download the Windows ISO Downloader.exe file and was able to select the COEM ISO file for the W7 product I needed.  I went to utilize the Microsoft utility file and got an error message when I executed the file.error message.PNG

     

    I went to Microsofts site and downloaded the .NET Framework 2.0 and when I went to install it got the following error message:  What can I do to fix this issue.  My goal is to be able to get the downloaded ISO file to the USB drive so I can install Windows 7?  Thanks for your help.

    NET Install.PNG


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