Hello
Welcome to the HP Support Community.
If you need to restore the PC to factory default condition but the built-in recovery partition (F11) is not working for whatever reason, you have 2 choices:
-1- use HP original recovery media (official method, costs around 27-30$, slightly easier to perform/use)
or
-2- perform clean installation of Windows 7 (unofficial method, may be free of chrage, slightly more difficult to perform for an end user)
Here are details:
-1-
You can purchase original HP recovery media from here >> http://www.computersurgeons.com/p-27862-windows-10-home-1b-recovery-kit-855381-002-for-hp-stream-notebook-model-number-11-r014wm.aspx
It includes 1 recovery USB pendrive.
Once you receive it, insert the USB device (plug it in) and boot from it (F9). Follow the on-screen instructions to complete the process.
If you use it, it will restore the PC to factory default condition - install Windows, drivers, certain preinstalled apps, etc...
If you decide to choose the official way, here are instructions how to use the recovery media
>>http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net§ion=ccweb&sfs=tdoc&lc=en&language=english&cc=us&action=step&response=1&step=C23452.C23116&session=afb59889-201c-4dbf-bfdb-a48d0f
or
-2-
If you do not want to pay the small sum, there is one additional way (alternative official way).
The permanent (or long lasting) solution is to reinstall Windows and to perform clean Windows installation.
Currently, your PC has a recovery partition which can be used to reinstall Windows or for recovery purposes but it takes a lot of time.
This is the fastest, cheapest (free) and easiest solution - not difficult - here are instructions >>
Windows reinstallation / clean installation :
- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB and proceed with clean installation/reinstallation.
Download:
>> https://www.microsoft.com/en-us/software-download/windows10ISO
Make sure you select the proper version (64 bit / Home)
Media Creation tool will always provide you with the latest Windows version/build - now 1809.
- When download completes, you will need to write the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity). Use the media creation tool
When ready with the USB drive:
Please, shutdown the computer using the power button.
Insert the Windows USB thumdrive prepared previously
Power on the PC.
As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).
This should open a HP Startup Menu
Choose F9 to open Boot options. Select the USB thumb drive as a boot option.
- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).
Delete all existing partitions and install Windows on Disc 0 Unallocated space
![4.PNG]( "4.PNG")
- After successful Windows installation, connect to a wi-fi network and update Windows immediately - this will update Windows but it will also install drivers for this device to enable/active the hardware
- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation
- Eventually, you may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite
Hope this works for you. Let me know how it goes and if this helped.
