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All Notebook Operating System and Recovery posts

older | 1 | .... | 3705 | 3706 | (Page 3707) | 3708 | 3709 | .... | 3803 | newer

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    That really didn't answer my question.  Shouldn't the mother board last longer the 2 1/2 years and should I throw away the whole computer like the repairman told me or is there value in the computer?  How much should a new mother board cost?


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  • 12/25/18--08:02: battery capacity low
  • WhatsApp Image 2018-12-25 at 9.30.50 PM.jpeg


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    As I stated earlier, I think the only way to get past the problem is a clean install from the Windows 10 tool.  You can replace the hard drive and clean install, if you are reluctant to do it with the present hard drive in place.  That way there is a "fall back" posotion.


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    ,

     

    It is great to have you back and your patience is greatly appreciated.

     

    Did you follow the steps suggested in the artilce I have shared in the last post?

     

    Are you able to boot to BIOS? 

     

    Here is how you can boot to BIOS.

     

    - Turn off the computer.

    - Turn on the computer and keep tapping the F10 key to boot to BIOS.

     

    Let me know how it goes and you have a great day!

     

    Good day! Take care :)

     

    Cheers!

     


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  • 12/25/18--08:27: Re: Windows 10 Loop
  • Tried every suggestion offered - quite a few times actually. Nothing works. I tried downloading Windows 10 to a USB drive. Download went okay. Creating it was another matter. Each time I tried it, it gave me an error at 50% each time. I would love to be able to even access Automatic Recovery to try some of the suggestions offered, but I can’t even do that. So as it stands now, I have a big black paperweight. This is obviously an error with HP considering how many people are having the same issue, but apparently we have to pay out of our own pocket for a Restore disc, which may or may not work. I have never had a problem like this with an HP product before. I am **bleep** sure not sending them more of my money to may/may not solve their problem.


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    From this page, it states the Recovery Media can be made with a Windows PC or a Mac

    https://chrome.google.com/webstore/detail/chromebook-recovery-utili/jndclpdbaamdhonoechobihbbiimdgai


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    hello. hhd broke on my laptop. I'm going to replace the drive with an SSD. But my operating system key is sewn into a laptop. I wanted to download the ISO of Windows 7 from the Microsoft website, but they write that I should contact HP. How can I recover my license and transfer windows to SSD? I do not have ISO Windows 7.


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    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the touchscreen.

     

    Don’t worry, I’m here to help! 

     

    Let's try updating the computer -

     

    Step 1 Windows Updates troubleshooter -

     

    Click on this link to run Windows Updates troubleshooter.

     

    Step 2 Windows Updates - 

     

    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Step 3 HP Support Assistant Updates - 

     

    1) In the search box, type and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Download and install the BIOS update from this link.

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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    Hi,
    I accidentally deleted all partition on my laptop CQ58-237SF (including HP boot recovery partition) when I try to install a fresh windows installation
    I didn't know it does not support retail version of Windows ...
    I seach on hp support site a Recovery Media for this laptop version but cannot find any.

    Where can I get an HP version of Windows to reset installation on my laptop ?

    Regards


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  • 12/25/18--09:16: Re: battery capacity low
  • Welcome to the HP Support Community

     

    Please power down:

     

    Then remove your MAIN BATTERY.

     

    Then Power-on:

     

    Does the error go away???

     

    REO


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    Hi:

     

    You should be able to reinstall W8.1 like this...

     

    You can make your own W8.1 installation media and clean install W8.1 as follows...

     

    Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit

     

    https://www.microsoft.com/en-us/software-download/windows8ISO

     

    Only if you are asked to enter a product key during the installation process, use this generic key.

     

    This is the generic key for W8.1 'standard.'

     

     334NH-RXG76-64THK-C7CKG-D3VPT

     

    If you had to enter the generic key, manually change the generic W8.1 product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

     

    After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

     

    I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

     

    Then you can install the available drivers and software from your PC's support page.


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    Hello,

     

    My hard drive recently crashed on my sons laptop. I have replaced the hard drive but the repair disk created back when the pc was first purchased is damaged and does not work.

     

    I need to reinstall the operating system, is there disks or downloads avaliable to dot this? I have another laptop avaliable to download iso files onto a usb but don't want to purchase a new windows program for a pc that already had it.

     

    any advise would be much appriciated.

     

    Thank you


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    Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.

     

    To provide you with an accurate solution, I'll need a few more details:

    Could you please help me with the exact model name or the product number to assist you better.

    Are you facing this issue after an update?

    Have you tried any troubleshooting steps on your own?

     

    Keep me posted!

    Have a great day:)


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  • 12/25/18--10:24: Memory stick don't work
  • I cant used memory stick becouse get mistake "you don't currently have permission to access this folder". How can I correct this problem?


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    I am currently using Windows 10. Suddenly, it's started write protecting my USB devices when I plug them in. I am not able to format my USB devices. I am using Kaspersky internet security and regularly updating it, so chances of any virus is also less. kindly suggest ways to solve this issue


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    Hi:

     

    You can reinstall W10 for free as follows...

     

    To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

     

    https://www.microsoft.com/en-us/software-download/windows10

     

    You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

     

    W10 will find the product key in your notebook's BIOS, install and automatically activate once you are connected to the internet.

     

    Here are the steps to create the W10 USB flash drive installer...

     

    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

    Then you can install the drivers and available software from your notebook's support page.

     

    https://support.hp.com/us-en/product/hp-15-f100-notebook-pc-touch/7630403


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    Every time I turn on my laptop it turns out to be a page said “auto repair couldn’t repair your pc”. I clicked and checked each of the options in the advanced options and they didn’t work. Basically I just can’t use my pc now since it’s always in the blue screen nowmmexport1545765753033.jpg

    15457658019220.8999060231894215.jpg

     I am even not able to reset my laptop sice it said that "additional free space is needed on the drive where windows is installed". (I choose thet option that remove everything).15457660206710.9044713795546565.jpg

     


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  • 12/25/18--11:42: Re: Windows 10 Loop
  •  

    Thanks for the reply.

    I appreciate your time and effort.

     

    I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

    I hope this helps resolve this issue completely.

     

    Cheers.


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    ,

     

    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the start menu not working on your HP notebook. Don't worry we'll work together to help you find a solution.

     

    To provide you with an accurate solution, I'll need a few more details:

    What is the product number of your notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you tried to perform a system restore to a previous date where it was all working fine?

    Did you try to run sfc scannow?

     

    In the meantime, let's try these steps here: 

     

    As you have mentioned in your post that you are having issues after the recent update, I would suggest here is to perform a system restore to a previous date where it was all working fine. 

    For more details, please follow this link: HP PCs - Using Microsoft System Restore (Windows 10, 8)

     

    1] Download and run the Windows 10 Start Menu Troubleshooter from Microsoft.

     

    2] Run the following command in an elevated command prompt, to run the System File Checker.

     

    In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.

    In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.

    Press Enter and wait while System File Checker scans for corrupted files.

    When scanning is complete, the results are displayed on the screen.

    If the file checker found and replaced any corrupted files, restart the computer and check the performance.

    If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.

    If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.

    In Windows, open a web browser.

       NOTE:

    You need to be connected to the Internet to use DISM.

    In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.

    In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.

    Press Enter and wait while DISM works. This might take several minutes.

    If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

     

    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.


    0 0

    Hi:

     

    If you can't repair or reset your PC, the only suggestion I can offer would be to try clean installing W10.

     

    Use the Media Creation Tool.  Make the 64 bit installation media.

     

    https://www.microsoft.com/en-us/software-download/windows10

     

    You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

     

    W10 will find the product key in your notebook's BIOS, install and automatically activate once you are connected to the internet.

     

    Here are the steps to create the W10 USB flash drive installer...

     

    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

    Then you can install the drivers and available software from your PC's support page.

     

    https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/10862300/model/12261594


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