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Re: HP Spectre Not charging even after battery replacement

December 9, 2020, 3:11 pm
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I reviewed your post and I understand that the battery is not getting charged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

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Re: Windows 10 v.20H2 crashes fingerprint scaner.

December 9, 2020, 3:23 pm
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Hey  🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

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Blue screen

December 9, 2020, 4:03 pm
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Hi I have 2BU46EA#AB8 product numbered laptop and I have bluescreen problem from February. My computer stacks even when playing Battlefield 1 and doing alt+tab then after few minutes (fig 1) this bluescreen shows up. Also this happens when I use Solidworks, Autocad, Ansys also when playing other games too just like Battlefield. One more example to them in GTA V when I trying this https://youtu.be/cq89RCJvKxE .  I can understand if a bluescreen will show up via(fig 2) task manager.

 

DSC_0071.JPG

1 (https://drive.google.com/file/d/1cR4bTGr6_dIpEH86KF514cwW_bnsZ2nV/view?usp=sharing)

 

uzEHLXfG.jpg

2(https://drive.google.com/file/d/1OeB_D_udD1H9z8370NRh07VSxTkvqSK5/view?usp=sharing)

 

brBb_ulf.jpg

 3(https://drive.google.com/file/d/1IHXE2cA0xv3A130FX9t5sx2kEgsx5Paj/view?usp=sharing)

 

Today this happened after playing forest I was quitting normally from game. Then game didn't close then this showed up.(fig 4)

DSC_0085.JPG

4(https://drive.google.com/file/d/1QooZFL25rTHHxeZ6rEDh8yXefLoW2onr/view?usp=sharing)

 

I did extensive system check and no problem.(finished 2 times)

44

5(https://drive.google.com/file/d/1rdExYq13ySm7orh424T2dy5cP_viOzIp/view?usp=sharing)

 

I just could upload 1 dump file and not sure which blue screen I got. Here is the file https://drive.google.com/drive/folders/1T8sEkY2J78SdYUq3WclkW-g57F8Whkz9?usp=sharing 

 

I formatted my laptop 3 times clearing ssd completely and I must to save almost 2tb data on hdd because I don't have anything to save all this data.

 

Thanks and have a nice day.

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Re: HP ENVY Window 7 failed to boot and need guidance

December 9, 2020, 3:55 pm
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hi Paul,

 

Thanks for your help.

There are four Hardware IDs on the list and not sure which one is appropriate.

 

HpEnvyWin7NetworkController.JPG

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Re: HP ENVY Window 7 failed to boot and need guidance

December 9, 2020, 4:01 pm
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You're very welcome.

 

You need this driver for that model Wifi adapter...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

sp70859.exe (hp.com)

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Re: Blue screen

December 9, 2020, 5:55 pm
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 , welcome to the forum.

 

It appears from what I have read that the (nvddmkm.sys) at the end of the error message is telling you that you have a problem with your nVidia driver: https://www.nvidia.com/en-us/geforce/drivers/

 

I suggest that you install the latest version available.  Once you have done this, please let me know what happens.

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Re: Spectre x360 crashing while gaming PLEASE HELP

December 9, 2020, 6:02 pm
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 , welcome to the forum.

 

The first thing that comes to mind is heat!  I suggest that you clean the laptop thoroughly.  If you feel comfortable opening the case, you could clean the fan.  If you have a small fan you could sit it where it is aimed at the air intake as a test.

 

Next, you should check for patches for the games.  If you are playing on Steam or other such site, this will be done automatically when you sign-in.  If not, a patch may solve your problem.

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Re: BIOS Version/Date Hewlett-Packard F.19, 6/20/2007.......i need a BIOS update for this.

December 9, 2020, 6:16 pm
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 , welcome to the forum.

 

HP no longer has Software or Driver updates for your laptop.  I believe that it is 13 years old and HP doesn't support it any longer.  I did a search and found some third-party BIOS's, but it is not recommended to use any update other than those provided by HP.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Re: Setup freezes

December 9, 2020, 6:24 pm
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Stuck on Disk Repair Screen

December 9, 2020, 6:31 pm
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Im stuck on the disk error screen.  I ran the diagnostic test and got the following hard drive failure: Q4NKN1-9JNAAQ-GXGKGJ-60S003

 

Can this be fixed?  Thanks

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Re: Boot device not detected

December 9, 2020, 7:04 pm
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Thanks WAWood, appreciate the effort you have gone to. I've been away for work for 3 days and back onto this now. Alas I haven't got far.

I tried the F10 method to bring up the BIOS menu but that didn't work.. So I tried opton 2 with ESC and that brought up the startup menu.

F1 System Information

F2 System Diagnostics

F9 Boot device options

F10 BIOS setup

F11 System recovery

 

None of them are "test hard drive".  I looked through each of them checking what menu options were available.  Couldn't see test hard drive anywhere.  I looked at the BIOS setup menu and there was no Primary Hard Disk Self Test screen.

I clicked F2 anyway just to see what happens and the screen went blank and nothing happened.

 

Hope you can guide me further down this rabbit warren.  I've got a USB stick with a recovery Windows 10 file on it ready to go but understand your point about checking the hard drive first.

 

Cheers

 

 

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Re: Boot device not detected

December 9, 2020, 7:14 pm
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Forgot to mention what the BIOS menu had on it (I tried the F10 option again when rebooting and it worked, but it was the same menu I had already see via the ESC option).

Main

Security

System Configuration

Exit

 

I notice that the link you sent me to try the Primary Hard Disk Self Test also has Diagnostics which is where the Primary Hard Disk Self Test option sits. I do not have Diagnostics in the menu.

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Re: HP ENVY Window 7 failed to boot and need guidance

December 9, 2020, 7:21 pm
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hi Paul,

 

The driver you provided works great and I am able to get on the web.  I ran the W10 upgrade and works fine.

I am all done !!!

 

Thanks a lot for your help.  

Wish you and your family a joyful and safe Christmas to come.

 

Kan

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Recovery failed

December 9, 2020, 7:23 pm
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My system was frequently encountering blue screen with stop code message, so i went ahead and tried to reset the OS and encountered recovery failure 

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Re: Boot device not detected

December 9, 2020, 7:30 pm
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I just kept reading more on that link you gave me and booted up with F2 and found the UEFI menu which included Hard Drive Check. I'm sure this is not good. Message says:

 

Testing Drive 1

SMART Check : WARNING (1: NOT AVAILABLE)

Short DST: NOT AVAILABLE (1: NOT AVAILABLE)

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When I try to install windows 7 ultimate in my PC after copying there was a error code 0×c000005

December 9, 2020, 9:00 pm
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When I try to install windows 7 ultimate in my laptop HP241G1 there was a error occurred having code 0×c000005 .

How to solve it? please help

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Operating System

December 9, 2020, 9:31 pm
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I am in need of an operating system for my elitebook 8570p. I seem to have an issue with the Bios password as well I am believing that is the main issue .

 

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Re: Bus Controller Driver

December 9, 2020, 11:39 pm
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my lap is HP Probook 4540s d when l started to setup anew window it doesn't work and give me this ma

December 10, 2020, 12:20 am
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my lap is HP probook 4540s and when l started to setup anew window it doesn't work and give me this massage boot device not found please help me to fix it

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Re: Windows 10 Feature Update failure

December 10, 2020, 2:03 am
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@WAWood

 

Well, I finally got round to trying again.  Results weren't promising:

  • I de-installed Norton 360 and tried Windows update again.  Same result - stuck at one of the restart points and then went into a rollback.
  • I did as you suggested and downloaded the 20H2 version of Win10 as an ISO from heidoc.net, and created a bootable USB stick using Rufus.  I then ran the setup.exe from this (having backed up everything in sight, of course) and ...  same outcome.  Stuck at a restart point, and rolled back when manually restarted.  At least it provided a bit of further info, with a message:
    The installation failed in the SAFE_OS phase with an error during INSTALL_DRIVERS operation

    Not sure what to make of this!

It's currently trying to install 20H2 via Windows update again,  Obviously I doubt it'll have any different outcome.

 

So, 2 questions, please?

  1. Are there any further options for getting this (or any intervening) new version other than re-installing windows completely?
  2. What do I miss out on if I never take a further Win 10 feature update?

Thanks in advance,

    Ian

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