I did not make a password back up. And now my finger print login isn’t logging me on. I need help. How can I fix this without losing any of my data?
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I did make a password back up. And now my finger print login isn’t logging me on. I need help.
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I did not make a password back up. And now my finger print login isn’t logging me on. I need help.
I did not make a password back up. And now my finger print login isn’t logging me on. I need help. How can I fix this without losing any of my data?
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Performance and Storage issues
My PC is not performing properly. It is running slow and having many problems, even to the point that I cant even open more than 2 programs without it freezing. I try to update or fix anything needed but it says I need to have more space. The problem is that it always says that I have almost completely full storage, up to a few megabytes away, even if I delete and uninstall everything possible. I've deleted everything except for the programs that are needed for the computer to run but it still says I have full storage. It's making my PC completely useless.
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My hp pavilion x360 stopped charging until it shut down and it won’t charge or turn back on.
The laptop first stopped charging and I just kept using it as I thought the charging would resume soon enough. Then it just shut off after running out of power I assume (I was in the kitchen when it shut down and wasn’t able to witness any potential messages it may have broadcast), and after which I can’t turn it on nor does it charge - I am assuming it doesn’t charge due to the charging light beside the ac outlet in the laptop remaining unlit after putting in the charger and the fact that it doesn’t turn on. I have checked multiple outlets and the charger appears to be fully intact with no sign of any wear and tear. I should also mention that this laptop is less than a year old. Please advise and thanks in advance!
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Re: Did Troubleshoot when Screen loop while booting, also did Soft reset & now it's stuck at ple
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
This topic is going to be locked. If you would like help resetting the password on your product, please Contact HP support in your region.
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Re: 15-bs015dx Recovery Disc Available?
Thank you for the help. I followed the instructions but when I try to boot from the usb disk I get the following error, “ [12:33:13.61] [startnet] Error, Get failure from Dynamic Recovery Tool”. Any ideas? Thank you.
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Re: Hard Drive Short DST Check: Failed
Welcome to HP support community.
The hard drive has gone bad.
If you have an HP authorized service center near by, you should be able to take it to them and have it checked,
Here is a link to HP Service Centers, by Country/Region: Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
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Re: 15-bs015dx Recovery Disc Available?
You're very welcome.
Sorry the recovery drive didn't work.
Unfortunately, I wouldn't know how to fix the error you are getting.
But you should be able to get your notebook back up and running by clean installing W10.
Make a bootable USB installation flash drive using the media creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
Since the recovery partition is not working, etc, when you get to the window where it asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.
Click Next, and W10 should install.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412/model/16646257
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Re: Attn: HP Stream 11 would not let me system recovery
I suggest we Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
If the issue persists, try the below steps:
Turn off the computer.
Connect the notebook to a power source using the power adapter.
- Press and hold the Windows key
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and the B key at the same time while the computer is off. While still pressing both keys, hold down the Power button for one second, and then release the Power button and the keys.
The power LED light remains on, and the screen remains blank for about 40 seconds. You might hear beeping sounds. Afterwards, an HP BIOS Update screen displays, and the BIOS update begins.
and the B key at the same time while the computer is off.If recovering the BIOS did not resolve the blank screen problem, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 4 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
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recovery
i did troubleshoot backup because I forgot my login password. Now trying to recover it. Can anyone help
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My laptop will not turn on even with the power cord. What should I do?
Last month I purchased a regular HP windows laptop.
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Re: hp pAVILION hard drive failure code MBX0GJ-794A33-MFPV7F-60VV03. Does anyone know what this is
Hi:
The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
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Re: recovery
Thank you for using HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
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Re: My laptop will not turn on even with the power cord. What should I do?
You should not be having problems like this with a new PC!
You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.
If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.
To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp
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Re: Performance and Storage issues
Here are some things you can do to recover some of the disk space:
http://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html
http://winaero.com/blog/how-to-clean-up-winsxs-folder-in-windows-10/
Also, the community Win10 Forums has the following suggestions:
https://www.tenforums.com/tutorials/83441-free-up-drive-space-windows-10-a.html
In addition, I have found the utility Cleanmgr+ to have LOTS of options for removing Windows junk, including log files. I use it practically every day. You can get it from here: https://www.getclone.app/download/category/11-cleanmgr
Also, there is a freeware app known as Wise Disk Cleaner. I use it every day to get rid of junk files: https://www.wisecleaner.com/wise-disk-cleaner.html
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Re: probleme de reinitialisation
Thank you for visiting our English HP Support Community.
We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Or, if you prefer, you can visit HP Languages to find the support channel for your region.
Thank you for your understanding.
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Re: Touchpad issue after ssd upgrade
Thank you For taking the time to help me i did everything u said i run the HPSA needed BIOS Update but it didn't fixed anything my mouse i still lagging i don't know if its the graphics card issue ! I put back the HHD ( that came with the laptop) and everything was working perfect the only difference i found that on the HHD the drivers for the grafica card is different i don't know if thats the problem
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HP Notebook problem
I was trying to restart my HP notebook laptop but I pressed the wrong thing and now my screen shows Boot Device Not Found. Please install an operating system on your hard disk. Hard Disk (3FO) F2 System Diagnostics I tired the hard drive test it's not going through and sometimes it shows no hard disk installed. What should I do?
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Re: My laptop will not turn on even with the power cord. What should I do?
Thank you for replying. I have actually contacted hp tech support and they are helping me send my labtop to them for repair. What I'm nervous about is that they cant repair it or it's a bigger issue than expected. Theres no water damage or cracks etc.... I noticed the power cord connector would sometimes get reeeeally hot. That didn't seem normal. Was it just a disfunctional powercord or my wall power outlet?
Just reaching out to my community for anyone that might know about this.
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Re: Factory settings
First thing you need to understand is that a factory reset only REFORMATS the drive; it does not WIPE it. That means any standard forensic data recovery tool will be able to retrieve most, if not all, of your personal data from the drive.
So what you need to do is the following:
1) Remove the drive from the laptop
2) Connect the drive to a working PC using a USB-to-HDD drive adapter (like the one illustrated below)
3) Download and install the free partitioning tool MiniTool Partition Wizard (MTPW) onto the PC
4) Use MTPW to Wipe the partitions on your old drive
5) Reinsert the now blank drive back into your PC
Make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
Boot your laptop with that USB stick and use it to factory reset your PC. Since the drive is actually blank, there will be nothing for anyone to recover from it.
Eventually, the PC will reboot into initial setup. At that point, turn off the laptop.
Typical USB-to-SSD adapter:
Good Luck
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