Quantcast
Channel: All Notebook Operating System and Recovery posts
Viewing all 179500 articles
Browse latest View live

Re: When turning on, screen flashes for a second then turns off immediately

$
0
0


Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


how to get genuine window back after losing it and having no recovery and installed another window10

$
0
0

i have lost my genuine window and recovery and installed another window and i want my genuine window back. what can i do

Re: how to get genuine window back after losing it and having no recovery and installed another wind

$
0
0

Hi:

 

If your notebook came with W10 from HP,  you should be able to use the Cloud recovery tool to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Re: My laptop switches on but remains at the recovery screen .None of the reboot option is able t...

$
0
0

 

This means the Notebook is still posting. I suggest you perform a System Recovery for this no boot issue

 

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
 

IF this option doesn't work you need to use the System Recovery Media.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

 

Thank you

 

Bad BIOS update?

$
0
0
Hi!
I did an HP Bios update on my Omen 15 gaming laptop. After the update I discovered some unusual behavior from the PC. It is not possible to see the temperature of the GPU inside the Omen Command Center, the fans go faster than usual, animations (for example when I open the start menu) have lower FPS and I cant adjust the brightness of the screen.
I have tried to download GeForce Experience, but it seams like the PC cant find the GPU. Thank you in advance for your reply. This was an update that appeared as a recommendation from the HP support assistant that came with my PC. Has enyone experienced something similar? Or does anyone have any tips on how to fix this?

Recovery download

$
0
0

I am looking for a free recovery download sent to my email that I can load on a USB and restore my laptop

Re: Factory reset laptop

$
0
0

 

OK, the model specs say it has a regular laptop drive, so you can remove it and wipe it as I suggested.

 

You can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

Re: Recovery download

$
0
0

 

Not going to happen.,  The recovery software is several GB -- far too large for any email system to allow as an attachment.

 

You can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205


Re: I just bought a pavillion 17z-g100 cto and im trying to find product specs before i get it.

Re: I just bought a pavillion 17z-g100 cto and im trying to find product specs before i get it.

Reboot on initial page Windows 10 setup page.

$
0
0

Originally, had black screen with cursor. so I used the system and reinstall Windows 10. Afterwards, the setup very first part keeps rebooting won't let me go no steps further ask me country code and then reboots might go a step further ask me key code then reboots how do I bypass this?

Re: Recovery download

$
0
0

Hi,  

 

The cloud recovery tool isn't going to work on your notebook. 

 

Your notebook is too old and doesn't have the right OS for the tool to work.

 

Here's how you can reinstall W8.1 for free by using the W8 product key in your notebook's BIOS...

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Only if you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'standard.'

 

334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-14-Sleekbook/5355021/model/5438123

Re: Reboot on initial page Windows 10 setup page.

$
0
0

 

Why did you automatically presume that reinstalling Windows would fix the issue, when in many cases, that only makes things worse?  

 

When you do a reinstall, there will be a popup window asking you for your product key.  Somewhere down near the bottom of the window is a link you can click to skip that step.  That is what you need to do.

 

IF the reinstall is not completing, then you are likely facing a hard drive issue.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

 

Re: Does a clean install of Windows 10 affect warranty?

$
0
0

 

Historically, reinstalling Windows does not violate the warranty -- but it does introduce other problems because using non-HP media will prevent HP drivers from being installed -- and with a laptop, that can be a serious issue.  Also, you will have to PAY for your own license because the version that MS provides is not an HP OEM license.

 

My own suggestions would be to leave it alone.  The so-called "bloatware" takes up very little space and consumes almost no processing power.  So, you're losing a lot to gain very little.

 

Re: files handling

$
0
0

 

We have no solutions for issues with files from non-HP equipment.

 

For those issues, you would have to contact the camera vendor to see what they suggest.


Re: Install Windows/Softwares on a newly added SSD hard

$
0
0

 

The best way to do this would be to "clone" the contents of the HDD to the new SSD -- as this will ensure ALL the files and folders get copied over to the right locations.  If you just try to do this manually, it will fail.

 

What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: https://www.macrium.com/reflectfree
2) Connect the new drive to the PC 
3) Follow the instructions in this link: http://knowledgebase.macrium.com/display/KNOW/Cloning+a+disk
4) Shutdown the PC when done
5) Remove the HDD and reboot the PC -- it should boot without issue

NOTE: To do this easily, the SDD has to be the same capacity as the HDD.  IF you get an SDD that is a lot smaller, then before you do the cloning, you have to shrink the largest partition on the HDD (usually the OS partition), to the size such that it, and the other partitions, fit easily on the SSD.


Not that when you then reconnect the HDD, you might have booting issues -- so you will have to go into your BIOS/UEFI settings and change the boot to be from the SSD, not the HDD.

Re: Did Troubleshoot when Screen loop while booting, also did Soft reset & now it's stuck at ple

$
0
0

how can i take off all my password on the computor can get in to nothing

Factory settings

$
0
0

Hi, I have been trying to get the computer back to factory mode for the past two days, it keeps telling me that no changes were made and that there is a problem with resetting the PC. What can I do to delete myself from this computer as I will be giving it away

Re: Screen went black and wont come back on

$
0
0

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure. ( you can skip the troubleshooting steps if computer fails to start-up or power on) If its a hardware related issue then the computer needs to be serviced. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

hp pAVILION hard drive failure code MBX0GJ-794A33-MFPV7F-60VV03. Does anyone know what this is?

$
0
0

hp pAVILION hard drive failure code MBX0GJ-794A33-MFPV7F-60VV03. Does anyone know what this is?

Viewing all 179500 articles
Browse latest View live


Latest Images