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Re: My PC keeps shutting down whenever it want to boot up

December 18, 2019, 6:58 am
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Welcome to HP Community!

 

I understand that the laptop will keep shutdown when you want to boot.

 

When was it working before?

Is this happen after windows update?

 

Please perform the below steps and let us know the result.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please try to login with safe mode and check.

 

Also, Please perform the below steps on the computer to run a System Test

 

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.
 

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Re: laptop does not see hdd drive

December 18, 2019, 7:13 am
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Welcome to HP Community!

 

I understand that the laptop will not detect the hard drive.

 

When was it working before?

Have you made any changes to the computer?

You are getting any error messages?

 

Please perform the below steps and let us know.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Press the Windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

 

Please perform the hard drive and test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping the F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Hard drive and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please refer to the following link.

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.
 

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Re: battery not lasting

December 18, 2019, 7:27 am
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Welcome to HP Community!

 

I understand that battery backup issue.

 

Below I've listed a series of steps that should help your cause: 

  • Video about improving your notebook battery performance 

  • How long does a notebook battery last? 

  • Adjusting notebook battery power plans 

  • Factors that contribute to loss of notebook battery capacity 

  • Recommended notebook battery care practices 

  • Original battery charges slowly, replacement battery charges normally 

  • Special recommendations for embedded (not customer replaceable) notebook batteries 

  • Tips for conserving notebook battery power 
     

For more details, Click here​​​​​​ 

 

I have a few steps listed below that should help you resolve this concern: 

 

Unplug the charger and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type, and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for a minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

 

Also, please update the BIOS.

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".


Good luck.

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Re: System cannot find drive specified

December 18, 2019, 7:35 am
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Welcome to HP Community!

 

I understand that you are getting a system that cannot find the Hard drive message.

 

Please provide the product number. 

 

When was it working before?

 

Have you made any changes to the computer?

 

In the meantime, please performs the following steps and let us know the result.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Press the Windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

 

Also, perform the hard drive component test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping the F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.

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Re: How to roll back from windows educational to windows home edition

December 17, 2019, 5:29 pm
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And will that require me to use the old key? because I don't have it written down anywhere.

 

I kept the box but I don't know if the key was written in there at all.

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Re: How to roll back from windows educational to windows home edition

December 17, 2019, 6:12 pm
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The Windows Home product key is in the BIOS.

 

You don't need it to reinstall W10 Home.

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Re: MY hp pavilion dv6 laptop cant startup

December 18, 2019, 7:57 am
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Most likely, the PC is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If that does not work, then there is nothing more you can do by yourself -- and there is nothing we can do because we HERE have no way of diagnosing or repairing hardware problems.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

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Re: Installation problem

December 18, 2019, 8:00 am
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First off, we are NOT HP Tech Support but only a self-help community forum -- so we have no way of diagnosing or repairing your PC from here.

 

Second, what OS was your PC running? Win7, Win8x, or Win10?

 

We can proceed when you provide the information.
Thanks

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HP RESET

December 18, 2019, 8:02 am
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I have had to RESET  Windows 10  on this PC twice after changes to updates and the system. I am hesitating to do it a third time. Last time the "Tech" did not help me back up all my files and I lost all my APPS and pictures I can never recover..... Need to avoid that. Never had this issue with previous PCs.  This time Windows Media Player has disappeared and is no longer listed after Uninstall. Cannot get it back. Other than that, the system still functions. Have been advised to RESET AGAIN! There must be another way to get a Media Player to save my documents and burn CDS. Is there?

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Ran System Extensive Test Hard Drive Optimized DST Check said WARNING can’t get past startup screen

December 18, 2019, 8:18 am
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I have Windows 10. My laptop gets stuck on “Preparing Automatic Repair” screen. Ran a System Extensive Test and everything passed except for the Hard drive Optimized DST check, it says “warning”. I don’t know what else to do. I can’t get into my laptop. 

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Re: Unplugged AC in Laptop while on Sleep Mode (Battery Uninstalled)

December 18, 2019, 8:36 am
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Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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Re: Windows 8.1 will not boot

December 18, 2019, 9:06 am
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Daft idea

CMOS/RTC battery failed.

 

BIOS defaults to Network Boot?

 

And can't complete.

 

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Re: HP split 13 X2 pc stuck on “diagnosing the problem” after I turn it on

December 18, 2019, 9:08 am
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Welcome to HP Community!

 

I understand that the X2 laptop is struck on diagnosing the problem.

 

When was it working before?

Have you made any changes to the computer?

 

Please perform the below steps and check the result.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Press the Windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

 

If the issue still persists, you have to perform the system restore.

 

Note: Performing the system restore, you will lose the personal data and installed application.

 

I hope that answers your query,  


If it did, simply select "Accept as solution", to help the community grow, 


And if you wish to thank us for our efforts, click on the thumbs up for kudos.


Have a great day ahead.

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Can I use the CD Key in my BIOS after reinstalling windows?

December 18, 2019, 9:14 am
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I had a problem with my licensed copy of Windows,I paid someone to try and fix it and installed a pirated copy of windows instead.I'm planning on getting a SSD and I'm wondering if I have to buy a new license for it or if I could use the CD Key from the BIOS.

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BIOS Administrator Password

December 18, 2019, 9:15 am
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Kindly help me know my Adminstrator Password  ( i 84561217)

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Re: BIOS Administrator Password

December 18, 2019, 9:26 am
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Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

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HP Probook 4540s ME state in recovery mode

December 18, 2019, 9:28 am
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Not so long ago, the BIOS on the HP Probook 4540s laptop was updated to version F.68 Rev.A, after which, each time it is turned on, the message is red ME state in recovery mode. The laptop does not slow down, but this inscription infuriates. How can I get rid of it? The BIOS turned off the battery, performed a reset, it does not help. Drivers are all without problems. Windows 7 x64.

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Re: Can I use the CD Key in my BIOS after reinstalling windows?

December 18, 2019, 9:53 am
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Hi,

As long as you install Windows 10 Home 64 bit, you do not need a product key as it is in the firmware. So, once installed and connected to internet Windows will automatically activate. Here is a small guide to install Windows:

 

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

 

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-da0000-laptop-pc/20395828/model/23116347/product-info

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

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Re: Can I use the CD Key in my BIOS after reinstalling windows?

December 18, 2019, 10:43 am
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Alright,thanks a lot.I've tried using the media creation tool before,I'm not sure it was a Home version though.It worked fine until it crashed when I had to enter my internet password,after that it booted me up right into Windows but it would also freeze after a minute or two.I'll make sure to give it a try using the Home version 

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HP 2130 has color bleed over on the side of black fonts when printing wallet sized. a must get right

December 18, 2019, 10:51 am
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HP 2130 is bleeding red on the side of my black fonts while in wallet sized printing. frustrated after putting in new black ink. Red is showing and I cannot have this.

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