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Re: What driver installs driver ACPI\HPIC0003\2&DABA3FF&0 for HP Notebook - 15-bs028cl

September 9, 2019, 10:25 am
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You're very welcome.

 

There is no direct software package for that device.

 

W10 is supposed to automatically install that device once you are connected to the internet, as it gets the driver from the Microsoft Update Catalog site.

 

What I did was to go to the site, download the file, used 7-zip to extract the file into a usable format and then renamed the file and zipped it up.

 

Here is the source of the driver file...

 

https://www.catalog.update.microsoft.com/Search.aspx?q=ACPI%5CHPIC0003

 

IMHO, it will be easier for you to just save that file somewhere, or come back to this forum, click on your user name, find this post and redownload the file.

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Re: Drivers for adjusting brightness

September 9, 2019, 10:30 am
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Hi:

 

If you need the graphics driver, install that first and restart the PC.

 

This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71637.exe

 

Then install the hotkey software...

 

This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This software works with the supported operating systems.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79450.exe

 

Are all of your USB ports working?  Did you install the amd chipset driver for that?  You can't get it from HP.

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laptop running slow

September 9, 2019, 11:09 am
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my laptop da0327tu with os windows 10 64 bit running slow when 2 or more problem running simultaneously and  especially when connected to internet

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Re: I am not able to delete the partition as the delete option is not getting enabled

September 9, 2019, 11:37 am
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Don't know why that is -- but you can download a free partitioning tool from MiniTool Partition Wizard and use that.

 

Good Luck

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Re: Cannot open pictures

September 9, 2019, 11:38 am
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Sorry, the text in the error message box is too small to read. 

 

Please ether enter the text or paste an image of just the error message box.

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Re: Laptop stolen

September 9, 2019, 11:39 am
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Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.

If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device

But, if you were signed in to your device using a local account, then you are basically out of luck.

What I recommend is the following:

1) Contact HP Customer Support, tell them about the lost PC and get a case number

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the lost PC to you if they find it

3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.

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Re: Got problem with good OS or my NB

September 9, 2019, 11:44 am
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According to the specs I could find, this model came out in 2007 -- so in all likelyhood, Win10 is not going to run well on it.

 

I upgraded several older Win7 laptops to Win10 and only one is still running that, as the other two did not do well.

 

Laptops older than that often don't have either the CPU horsepower to run Win10 or they don't have compatible drivers.

 

You really don't have a lot of options for a PC this old as Win7 is nearing the end of its life (and, it's really hard to find a place that will sell you a legit copy of Win7 these days) and Win8.1 is not going to be supported much longer, but is generally easier to find.

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In Voice

September 9, 2019, 11:47 am
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GOOD AFTERNOON

 

 MY DIRECTOR PURCHASED IN 2017 A NOTEBOOK IN THE UNITED STATES. MICROSFT IS NOW REQUIRING THAT WE PROVE THAT THE SOFTWARE THAT CAME IN THE EQUIPMENT AND ORIGINAL, WHICH EVEN WAS PURCHASED WITH THE PURCHASE OF THE NOTEBOOK. HOW WE CAN DO TO GET THE TAX OF PROOF.

HOW TO GET A SECOND WAY FROM IN VOICE

 

THANK YOU.

LUCIANO CARDOSO

 

 

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Re: What driver installs driver ACPI\HPIC0003\2&DABA3FF&0 for HP Notebook - 15-bs028cl

September 9, 2019, 12:08 pm
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Re: What driver installs driver ACPI\HPIC0003\2&DABA3FF&0 for HP Notebook - 15-bs028cl

September 9, 2019, 12:10 pm
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Anytime.

 

Glad to have been of assistance.

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Download my System Recovery Files

September 9, 2019, 12:30 pm
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Hello there.

I just went through the system recovery process and followed all instructions. I have copied the file with the name of "system recovery files" into my desktop, but that's is where I'm stock. How to I download those files into their respective folders? Is there an app that takes that "system recovery files" folder and downloads it again into the computer? How about the licenses for programs like MS Office and so forth? Are they lost?

 

Any help is good.

 

Thanks!!!

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Re: laptop won't recognize HD graphics card

September 9, 2019, 12:33 pm
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ok so after a few days I was able to figure out the solution to my issue I wasn't selecting the correct generation of drivers so everything is now fixed
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Re: I'm getting an error 10 on the Intel(R) Trusted Execution Engine Interface.

September 9, 2019, 1:06 pm
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Thank you for posting on the HP Support Community.

And, also install the update using HP support assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Re: In Voice

September 9, 2019, 1:18 pm
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Sorry but this is only a self-help Community and we can do nothing for you about this issue.

 

You will need to contact HP Customer Support directly for this issue ...

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

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Re: laptop running slow

September 9, 2019, 1:19 pm
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Trouble reloading Windows 7 onto old Laptop

September 9, 2019, 1:21 pm
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The HDD in my HP G72 B66US has crashed. It is no longer funtional. I am trying to replace the HDD with a Crucial BX500   240GB. I am attempting to load Windows 7 onto the SSD by using the four HP Recovery disks created when I first bought the G72 B66US machine. I ran the HP Recovery for a factory reset and all four of the recovery disks have been proccessed. When the laptop attempts to reboot it gets stuck on the HP start up screen. A blue HP logo in the center of the screen and at the bottom of the screen is the message "Press ESC for start up options". I have left the laptop at that point for over an hour but it remains frozen. When I shout off the machine and turn it on again there is a message "Boot error - Please insert bootable media".

 

I have tried downloading a Windows 7 ISO from:

https://www.microsoft.com/en-us/software-download/windows 7

but when I enter my product key I receive the error message "Then product key you have entered appears to be for software pre-installed by the device manufacturer.  Please contact the devicde manufacturer for software recovery options.

 

Any help appreciated. Thank you.

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Re: Trouble reloading Windows 7 onto old Laptop

September 9, 2019, 1:24 pm
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If the new SSD is significantly smaller capacity than your original HDD, then the HP Recovery function will not work because it starts by reformatting the drive and attempting to recreate the original partition scheme -- which will fail if the new drive is a lot smaller.

 

As to the product key, what you downloaded was probably a Retail version of Windows, and what you have on your PC was an HP OEM version -- and the two use very different product keys.

 

You might  be able to find HP Recovery Media for your model PC at this website  http://www.computersurgeons.com/

Good Luck

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Re: Download my System Recovery Files

September 9, 2019, 1:26 pm
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Re: Trouble reloading Windows 7 onto old Laptop

September 9, 2019, 1:40 pm
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The original HDD was 500 GB, the SSD is 240 GB.

 

I removed the SSD from the laptop and it does appear that the files from recovery DVDs were copied onto the SSD. I'm sure the space required to install Windows 7 Home Premium is far less than 240GB. Why is the max capacity difference relevant?

 

I also tried copying the recovery files directly to a reformatted  SSD. The machine still refuses to boot even when I hit F11 recovery options.  I changed the  boot order back to Internal HDD

. 

Thanks.

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Files/Folders Disappeared/Email Account Settings Deleted

September 9, 2019, 1:45 pm
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Hi All,

 

On our HP Pavilion, the documents/files on 'C' drive are no longer visible on desktop or within file explorer, email account settings have been deleted, Internet Explorer favourites deleted, toolbar shortcuts blacked out. 

 

Any ideas - is it due to 'C' drive storage space being low?

 

Thanks.

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