Quantcast
Channel: All Notebook Operating System and Recovery posts
Viewing all 174558 articles
Browse latest View live
↧

Re: HP 15 LAPTOP Windows 10 won't start insted it goes into ERROR CODE : U4GAQ-7JH9M8-MFPWL1-60

July 23, 2019, 2:43 am
$
0
0

Hi,

The failure code indicates "Hard Disk 1 Quick Test Failure"

So, you will need to replace the Hard Drive and reinstall the OS on the new drive.

You can use a 2.5" SATA3 HDD of max 2TB capacity

https://www.amazon.com/Seagate-BarraCuda-Internal-2-5-Inch-ST500LM030/dp/B01M0AAA6X/ref=sr_1_1_sspa?keywords=seagate+2.5&qid=1563874364&s=gateway&sr=8-1-spons&psc=1

 

or for a great boost in performance you could use a 2.5" SATA3 SSD

https://www.amazon.com/Crucial-MX500-500GB-NAND-Internal/dp/B0784SLQM6/ref=sr_1_1?keywords=mx500&qid=1563874434&s=gateway&sr=8-1

On page 45 of service manual you can see how to replace the drive

http://h10032.www1.hp.com/ctg/Manual/c04763999

 

You will need to reinstall the OS. Here is a small guide:

Download media creation tool from Microsoft on PC (on different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

 

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-f200-notebook-pc-series/7527799/model/7835588/manuals?sku=L0Q15UA

 

You could also insertan extra 4GB of RAM while you are upgrading.

Example:

https://www.crucial.com/usa/en/hp-15-f215dx/CT10452765

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

↧
Search

Is it normal for hd dst to fail in a new computer?

July 23, 2019, 3:06 am
$
0
0

Owned my current laptop for about a week, earlier in the day it was fine no issues but tonight it has entered the repair mode and currently on the repairing disk errors menu. I have done the testing and HD Short DST failed but the computer has not shown prior signs of failure, I have an active antivirus protection and although play games a bit on this laptop they have not been shown to cause these issues with my old one. Please help, I’m stressed out trying to understand how this happened with a week old computer that has been good. TryIng this repairing disk errors process but I’m not savvy in this part of computers.

↧
↧

Re: Is it normal for hd dst to fail in a new computer?

July 23, 2019, 3:20 am
$
0
0

Hi,

If it has failed the short DST test, the hard drive needs to be replaced. Since the PC is under warranty I will flag the post and someone should intervene and you can get fixed under warranty.

 

Regards,

David

↧

Laptop won’t turn on or charge

July 23, 2019, 3:27 am
$
0
0

My hp notebook won’t turn in or charge.Its completely unresponsive.Yesterday it was working fine but now it’s completely unresponsive.Theres no removable battery pack and I don’t know what to do ?

 It’s a hp stream 13-c055na

↧

Re: Is it normal for hd dst to fail in a new computer?

July 23, 2019, 3:56 am
$
0
0

Why would the hard drive fail on a brand new computer though? That’s what I don’t understand. I restored the default Bios settings in the case that disabling the function keys was the cause but that was reset. I’m getting an error code Oxc0000185 that I need to use recovery tools but the laptop did not come with media disks as it was an optical drive- free computer. I have an external disk drive, do I need to contact the store I got it from in order to get the recovery disks?

↧
↧

Re: Windows start up issue

July 23, 2019, 4:15 am
$
0
0

Thank You so much sir for taking your time and helping me. That was really helpful.

↧

my computer is not quick

July 23, 2019, 4:59 am
$
0
0

I BOUGHT THE LAPTOP 20 DAYS BEFORE AND MY LAPTOP TAKES A LOT OF TIME START OR RESPOND ANY APPLICASTION.SO KINDLY GIVE ME A SOLUTION

 

↧

Hp laptop 15-da0008na freeze 40% resseting

July 23, 2019, 6:01 am
$
0
0

Hi all, brand new hp laptop windows 10 64bit

Freezed at 40% resseting allready since 3h , i started by troubleshoot and recovery e.t.c in the begging was stucked at 1% for about 25min than was going well until 40% obviously.

Help me its urgently

Processor 1.1ghz 

↧
Search

Re: Is it normal for hd dst to fail in a new computer?

July 23, 2019, 6:17 am
$
0
0

Edit

short dst still fails. Under manufacture warranty does that mean I am able to get a replacement computer rather than repair?

↧
↧

Re: Hp laptop 15-da0008na freeze 40% resseting

July 23, 2019, 7:50 am
$
0
0

you should install windows 7 as with this process windows 10 wont function correctly.

↧

Re: When I switch on my laptop, it starts and shows hp with the loading sign, and then it's black...

July 23, 2019, 7:50 am
$
0
0

Hi

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 Hard Reset -

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Remove the Battery. 
4. Press and hold down the power button for 15 to 20 seconds. 
5. Plug-in the Adapter and put the Battery back into the computer. 
6. Try to turn on the computer. 

 

Step 2 BIOS Restore - 

1. Shutdown the computer. 
2. Hold down the Windows and B button together while the computer is still turned off. 
3. Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4. Follow on-screen instructions and click on OK
 

Step 3 System Restore -

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

 

If the issue still persists, test the hardware -

 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. Click Extensive Test. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

↧

Re: Is it normal for hd dst to fail in a new computer?

July 23, 2019, 7:55 am
$
0
0

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

↧

Re: Intel Serial 10 Driver download failed.

July 23, 2019, 7:56 am
$
0
0

Hi

 

If it is a driver related issue, re-installing the driver should fix the problem. 

 

Thanks! 

↧
↧

asking for an admin password

July 23, 2019, 9:35 am
$
0
0

My computer is asking for an admin password and every password i have used on this computer has not worked,  this only changed  after i got my hard drive fixed under warranty 

↧

Re: asking for an admin password

July 23, 2019, 9:47 am
$
0
0

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

↧
Search

Re: my computer is not quick

July 23, 2019, 10:06 am
$
0
0

 

There is no simple solution to make your laptop simply run faster -- it is what it is.

 

But ...With a Win10 PC, you're going to experience a variety of problems not typical of the older PCs.

First is sluggishness. You may experience a very slow PC at times because Windows Update (WU) is hogging your PC, searching for, downloading, and installing updates -- to bring your PC up to the most current version of Windows. This can also contribute significantly to high processor temperatures, as it is being heavily used.

Second is fan noise. That's directly related to fan speed, which is the result of processor heat, and WU is known to drive up the processor load -- sometimes to 100%. That can cause the fan to run loud and continuous for some time.

Third is disk usage. WU can easily force the disk usage to 100% and and keep it pinned there for some time. That's because it writes WU files to the drive, then it turns around and reads them, then it overwrites existing Windows System files. All of that takes a lot of disk usage to complete.

These processes are compounded by Win10 because new Win 10 patches coming out nearly every Tuesday. Since you can't stop Updates like you did with Win7, this means you're going to get updates, regardless of what you do.

To find out what version and build of Win10 your PC is running, do the following:
1) enter "cmd" (without the quotes) into the search area and select the Command Prompt option
2) enter "winver" into the command window (again, without the quotes)
3) The most current Win10 versions as of 7/9/19 are the following:

a) v1803: Bld 17134.915

b) v1809: Bld 17763.615

c) v1903: Bld 18632.239.

If yours is older than that, most likely WU is hogging your PC trying to update it.

Some folks have been told that resetting your PC will fix this. but, if you reset your PC, you only make matters WORSE! Why? Because you will reset Win10 back to the original version that came preloaded on the PC and that will restart Windows Update all over again.

To disable WU temporarily, do the following:
1) Enter "services" in the search area (again, without the quotes)
2) When the window opens, scroll down until you see Windows Update
3) If it say Running under status, that indicates that WU is running
4) To change that, double-click on that task, select Stop under the Service status, and then Apply
5) That should stop WU -- and you should see an immediate improvement in performance.

If not, then WU is not the problem.

WU will restart itself automatically later on, so you basically have no choice than to bear with it until it finishes.

↧

How to reinstall the recovery drive on Windows hard drive.

July 23, 2019, 11:04 am
$
0
0

When I bought the computer, it came already installed  Windows (C:) drive, DATA (D:) and Recovery (E:).

The PC had to be reset or reinstalled Windows. After that process was completed, I no longer have the two drives: DATA (D:) and Recovery (E:).

Anyone know how to get these drives back?

↧
↧

Re: Low FPS (4-7fps) while playing League of legends

July 23, 2019, 11:30 am
$
0
0

 

Are you having issues only with one particular game?

 

Please try the following steps meantime

 

  • Go to Start Menu > click on Settings. 

  • Type performance > choose Adjust the appearance and performance of Windows.  

  • In the new window, go to the Visual Effects and select Adjust for best performance. 

  • click Apply and OK

If the issue persists please follow the instructions in this Troubleshooting Guide: http://hp.dezide.com/ts/start.jsp?guide=SlowComputerPerformance.net&as=true&section=ccweb&sfs=sdoc

 

Keep me posted how it goes 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

↧

Re: Stuck on Restoration Incomplete

July 23, 2019, 12:33 pm
$
0
0

Worked like a charm!!!   Thanks a bunch!!!

↧

Re: laptop charging goes to zero and now no charging despite several efforts

July 23, 2019, 12:57 pm
$
0
0

Hi! ,

 

Please share the product number of the PC to assist you better.

 

Have you tried charging your laptop using a different adapter or battery?

 

Were there any recent windows update on the PC?

 

Please try the steps recommended below and check if it helps.

 

On your keyboard, press the Windows logo key and X at the same time to open the quick-access menu.

Click Device Manager.

In Batteries section, right-click on your battery driver, commonly it’s Microsoft  ACPI-Compliant Control Method Battery. Then click Uninstall device.

Restart the PC the drivers would automatically install again.


Check the BIOS (F.34 and later) to confirm the setting is set to Full Charge, if it is not, change the BIOS setting to Full Charge.

 

Power on the unit.
Press F10 to enter the BIOS.
Select the Power option. 

Full Charge: The battery charge stops at 91~100%. 
Extended Life of Battery Pack: The battery charge stops at 76~80%. 
Optimize Life of Battery Pack: The battery charge stops at 46~50%. 

Save changes and exit the BIOS.

 

If the above steps do not fix the issue, upgrade the BIOS to the latest version using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Also, try the steps recommended below.

 

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter and can fix any detected issues. You may try restarting your computer and charge your battery again.

 

Let me know how it goes!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

↧
Viewing all 174558 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>