Click start and search for apps and features. Once you got it open search through the list of programs for anything which matches, The Skylake / Kabylake platform ME firmware version: 11.8.55.3510. If you found it, Please click on it and then click un-install.

Let me know. :)

↧

My laptop errors during recovery

August 26, 2018, 10:19 am

≫ Next: Re: My laptop errors during recovery

≪ Previous: Re: sp90139.exe

My laptop cannot complete the recovery process because something goes wrong.

It tells me to save the logs, so I did.

The serial number is:

5CD54303G2

The product number is:

K8Y46AV

Here are the logs:

[20:07:27.99] **************************************************
[20:07:28.00] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[20:07:28.00] --------------------------------------------------
[20:07:28.02] Check SW Error...
[20:07:28.03] --------------------------------------------------
[20:07:28.03]
[20:07:28.05] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[20:07:28.06]
[20:07:28.08] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[20:07:28.08]
[20:07:28.10] Check 2nd parameter [BBVClean]
[20:07:28.11]
[20:07:28.13] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[20:07:28.14] --------------------------------------------------
[20:07:28.14] Checking : Memory Dump
[20:07:28.16]    Could not find memory dump...
[20:07:28.17]
[20:07:28.17] [DumpFile]
[20:07:28.19] Result=PASSED
[20:07:28.20] --------------------------------------------------
[20:07:28.20] Checking : Apps' log
[20:07:28.22]
[20:07:30.90] [AppsLog]
[20:07:30.97] Result=FAILED
[20:07:31.05] --------------------------------------------------
[20:07:31.12] Checking : Yellow-Bang
[20:07:31.19]
[20:07:31.29] Run [PINChkT.exe /dev /s]
[20:07:33.94]
[20:07:34.02] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED

[20:07:34.12]
[20:07:34.19] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[20:07:34.28]    No Yellow-bang device found...
[20:07:34.34]
[20:07:34.41] --------------------------------------------------
[20:07:34.48] Checking : Timeout in INSTALL.log
[20:07:34.54]
[20:07:34.61] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[20:07:35.95] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[20:07:36.29]   There is NO timeout in install.log file.
[20:07:36.35]
[20:07:36.42] [TIMEOUT]
[20:07:36.48] Result=PASSED
[20:07:36.55] --------------------------------------------------
[20:07:36.62] Checking : WinSAT
[20:07:36.68]
[20:07:36.75] [WinSAT]
[20:07:36.82] Result=PASSED
[20:07:36.89] --------------------------------------------------
[20:07:36.95] Checking : FAILURE.flg
[20:07:37.12] **************************************************
[20:07:37.13] [CheckFailureFlags.cmd] has started...
[20:07:37.14] --------------------------------------------------
[20:07:37.15] Check FAILURE.flg at [PASS2_BBVClean]
[20:07:37.16] --------------------------------------------------
Creating C:\SYSTEM.SAV\FAILURE.FLG
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
[20:07:56.36] --------------------------------------------------
[20:07:56.37] Found FAILURE.flg in C:\SwSetup folder.
[20:07:56.37] Check C:\SYSTEM.SAV\FAILURE.FLG
[20:07:56.39] --------------------------------------------------
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
P00HL4-B2Y McAfeeLiveSafe

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\Administrator\AppData\Roaming
ATF_HAL.64=1
ATF_OS.8_1=1
BaseOS_Arch=x64
BaseOS_Image=W10
BaseOS_VER=10.0.10240
BBAPP2_LOG=C:\System.sav\Logs\PINPROC\BBAppsTemp.log
BID=15WW2MKA602
bin=C:\system.sav\util
Build ID=15WW2MKA602
BuildCycle=15
BuildID=15WW2MKA602
BuildIDCHK=15WW2MKA602#SABA#DABA
BuildProj=2MK
BuildType=WW
CALLERCMD=CheckFailureFlags.cmd
CC_BLK=1
ChkChar=2
CHKERROR_TABLE=MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG
CHK_FAILUREFLG=TRUE
CMDLOGFILE=C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log
CMD_TYPE=PINPROC
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=7N2BJMMPMTVOP
ComSpec=C:\Windows\system32\cmd.exe
CT.NB=1
DATACOLL_INI=C:\system.sav\EXCLUDE\Logs\DATACOLL.log
DiskStyle=GPT
DISK_SIZE_GB=750
DPK_W81=1
DVDRW=1
ERR_STAGE=PASS2_BBVClean
Estar=1
EXTRAENV_CMD=C:\system.sav\util\ExtraEnv.cmd
FAILFLAG="C:\system.sav\CheckFailureFlags.cmd.FAILURE.flg"
FBCHK=3Q6b7K7M7Q7WaBapaqasawbPbSbhbpbzcbce.gQ
FEATUREBYTE=3Q6b7K7M7Q7WaBapaqasawbPbSbhbpbzcbce
FINAL_RESULT=FAILED
FULLSETVAR_CMD=C:\system.sav\util\TDCSetVariables.cmd
GAME_HDD=1
GPT=1
HOMEDRIVE=C:
HOMEPATH=\Users\Administrator
HPFamily=103C_5335KV G=N L=CON B=HP S=PAV
IS_M30d=1
languagecode=ABA
LO.ABA=1
LOCALAPPDATA=C:\Users\Administrator\AppData\Local
log=C:\system.sav\logs
LOGFILE=C:\system.sav\logs\PINPROC\UNBUNDLE_COMMON.log
LogIt=CALL C:\System.sav\ExitProc\LogIt.cmd
LogItOut=CALL C:\System.sav\ExitProc\LogItOut.cmd
LOGONSERVER=\\7N2BJMMPMTVOP
MEMSIZE=8
MYSYSTEM_INI=C:\system.sav\Logs\MYSYSTEM.ini
NUMBER_OF_PROCESSORS=4
NUM_OF_FAILURE=1
OA3=1
OnlineServices=Online Services
OS=Windows_NT
OSHAL=x64
Path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PCBR.HP=1
Platform=MCD
platformcode=KV
PLT.NTO=1
PN.ABA=1
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=AMD64 Family 22 Model 48 Stepping 1, AuthenticAMD
PROCESSOR_LEVEL=22
PROCESSOR_REVISION=3001
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
RegionCode=NA
RTNCODE=1
R_STD=1
SEG.CON=1
SESSIONNAME=Console
SETVAR_CMD=TDCSetVariables.cmd
SKUNumber=K8Y46AV
SL.MAI=1
STR_HOUR=20
STR_MIN=07
STR_SEC=37
STR_STAGE=PASS2_BBVClean
SystemDrive=C:
SystemRoot=C:\Windows
TDCEnvCalled=TRUE
TDCLOG_NOTAG=TRUE
TEMP=C:\Users\ADMINI~1\AppData\Local\Temp
TMP=C:\Users\ADMINI~1\AppData\Local\Temp
USERDOMAIN=7N2BJMMPMTVOP
USERDOMAIN_ROAMINGPROFILE=7N2BJMMPMTVOP
USERNAME=Administrator
USERPROFILE=C:\Users\Administrator
Vos.ML=1
WIN8_X=1
windir=C:\Windows
WINI=CSCRIPT.exe /nologo C:\System.sav\ExitProc\WriteIni.vbs
Volume in drive C is Windows
Volume Serial Number is 965E-F391

Directory of c:\system.sav

08/03/2015 07:50 PM    <DIR>          2ndCap
08/03/2015 05:40 PM            11,455 5CD5163P4J_DPS
12/06/2015 07:26 PM    <DIR>          bbv
08/03/2015 05:39 PM             2,868 C5-ABA
12/06/2015 08:07 PM                46 ChkError.cmd.FAILURE.flg
07/23/2015 04:29 AM            72,838 CNB15WW3MKT601.ini
08/03/2015 06:40 PM    <DIR>          CONFIG
08/03/2015 05:41 PM             7,187 cpqdl.ini
08/03/2015 05:41 PM             3,643 CTO.TXT
08/03/2015 05:41 PM                14 CTOHW.TXT
12/06/2015 07:31 PM    <DIR>          Exclude
12/06/2015 07:33 PM    <DIR>          ExitProc
12/06/2015 07:37 PM    <DIR>          FactoryUpdate
12/06/2015 08:07 PM               106 FAILURE.FLG
08/03/2015 06:41 PM    <DIR>          fbi
12/06/2015 08:07 PM    <DIR>          Flags
08/03/2015 06:27 PM             7,130 Info.bom
12/06/2015 08:07 PM    <DIR>          Logs
12/06/2015 07:32 PM    <DIR>          P2PP
05/27/1997 01:42 AM                46 REBOOT.ME
08/03/2015 06:46 PM               368 REGFLUSH.LOG
12/06/2015 08:07 PM               139 Result.ini
08/03/2015 05:57 PM    <DIR>          support
08/03/2015 06:44 PM           445,192 SYSINFO.LOG
12/06/2015 07:26 PM    <DIR>          WDT
              13 File(s)        551,032 bytes
              12 Dir(s) 696,288,501,760 bytes free
[20:07:56.41] --------------------------------------------------
[20:07:56.42] [CheckFailureFlags.cmd] has completed...
[20:07:56.42] **************************************************
[20:07:56.49]
[20:07:56.55] [FAILURE_FLAG]
[20:07:56.63] Result=FAILED

C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
P00HL4-B2Y McAfeeLiveSafe

[20:07:56.72]
[20:07:56.78] --------------------------------------------------
[20:07:56.85] Some error detected...
[20:07:56.96]
[20:07:57.03] --------------------------------------------------
[20:07:57.10] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[20:07:57.16]     found [2] SW issue[s]...
[20:07:57.22] --------------------------------------------------
[20:07:57.29] Refer the following file[s] if exists to see detail...
[20:07:57.35]     C:\CTOERROR.flg , or
[20:07:57.41]     C:\System.sav\*FAILURE.flg , or
[20:07:57.48]     C:\system.sav\Logs\AllFailure.log
[20:07:57.54]
[20:07:57.60] --------------------------------------------------
[20:07:57.68]
[20:07:57.74] This is for customer image...
[20:07:57.80]
[20:07:57.86] Trigger CTO panic...
[20:07:57.92]
[20:07:57.99] This is Recovery image...
[20:07:58.05]
[20:07:58.12] --------------------------------------------------
[20:07:58.18] [ChkError.cmd] has completed...
[20:07:58.24] **************************************************

[16:14:03.23] ------------------------------------------------------------
[16:14:03.23] There might be unexpected reboot during [Windows setup].
[16:14:03.23] The process will cause CTO panic
[16:14:03.23] because the image might not be normal now...
[16:14:03.23] ------------------------------------------------------------

Let me know if you need anything more.

I really appreacite the help.

Thanks in advance!

↧

Re: My laptop errors during recovery

August 26, 2018, 12:26 pm

≫ Next: Re: ProductConfig 30% CPU usage

≪ Previous: My laptop errors during recovery

Hi:

Unfortunately, I wouldn't be able to specifically help you with those errors or why the HP recovery process isn't working, but you can always clean install W10 at any time by using the media creation tool at the link below.

Create a USB (you need an 8 GB USB flash drive) installation flash drive.

https://www.microsoft.com/en-us/software-download/windows10

The software will work with the W10 product key in the BIOS, and automatically activate once you are connected to the internet.

Note: If your notebook originally came with W8.1, and you upgraded it to W10 during the free upgrade period, then if you are asked to enter a product key, check the 'Skip' box, and W10 will install and automatically activate once you are connected to the internet.

Then install the drivers and available software you need from the your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-ab000-notebook-pc-series-touch/7777365/model/8542767

↧

Re: ProductConfig 30% CPU usage

August 26, 2018, 12:29 pm

≫ Next: forgot password from BIOS hp 8540w

≪ Previous: Re: My laptop errors during recovery

It is great to have you back and your patience is greatly appreciated.

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Perform any other update management actions as needed.
- Postpone an update: Click Remind me, and then select a time preference.
- Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.
- Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

↧

forgot password from BIOS hp 8540w

August 26, 2018, 12:56 pm

≫ Next: Re: forgot password from BIOS hp 8540w

≪ Previous: Re: ProductConfig 30% CPU usage

Hi. I can not enter bios cause i forgot my password. But i can boot with windows, just today i want to change some options in bios, and couldnt do this cause i don`t forgot password. How i can restore it?

↧

Re: forgot password from BIOS hp 8540w

August 26, 2018, 1:04 pm

≫ Next: Re: HP Recovery Manager Back Up Disks Issue

≪ Previous: forgot password from BIOS hp 8540w

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

When talking to the HP rep ask them to escalate your service request.

Or download these files.

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-kfX4AVH8oTCbsOM4X9a?dl=0

Insert clean USB flash drive.

Then run USB Image tool.

Choose the flash drive then click on RESTORE.

After restore remove flash drive.

Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”

At C:\OUTPUT type CD.. “Then hit enter”

Type HPBR “Then hit enter”

First thing is to save your settings.

Select #3 re-program.

Press “S” to save system information.

Type HPBR and hit enter.

Select “FIRST RUN”

Then select model.

After reboot repeat same as above but this time SELECT “SECOND RUN”

REO

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

↧

Re: HP Recovery Manager Back Up Disks Issue

August 26, 2018, 1:16 pm

≫ Next: Re: USB 3.0 Driver for 570-p026 on Windows 7

≪ Previous: Re: forgot password from BIOS hp 8540w

Thank you for reaching out to us on HP Support Forums! I see from your post you are having issues restoring the files from the backup disc. Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to remove the disc, clean it and then try to check if that helps?

Have you checked for file permissions?

In the meantime, let's try these steps here:

Remove the disc from the drive, clean the disc using a soft cloth. Once done, Insert the disc and then try to follow the procedure and check if that drive reads the disc or it gets stuck.

I have found a wonderful document which should help you with this issue - HP PCs - Restoring Files that Were Backed Up Using HP Recovery Manager (Windows 10, 8)

If for some reason, the disc still gets stuck, then I believe the backup was not successful.

Please let me know if this resolves the issue, or if you require further assistance!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

↧

Re: USB 3.0 Driver for 570-p026 on Windows 7

August 26, 2018, 1:44 pm

≫ Next: Re: How to look up Feature Byte and build ID on HP website

≪ Previous: Re: HP Recovery Manager Back Up Disks Issue

Is it possible that I can use the Intel Rapid Storage Technology driver or USB 3.0 driver from the Dell website?

↧

Re: How to look up Feature Byte and build ID on HP website

August 26, 2018, 1:56 pm

≫ Next: Re: HP Pavilion DV6000 drivers

≪ Previous: Re: USB 3.0 Driver for 570-p026 on Windows 7

Hi Cheryl,

Thanks for your reply. I have tried using PartSurfer to search for FeatureByte information using a serial number. But it does not appear to provide that information. Only individual part information.

Regards

↧

Re: HP Pavilion DV6000 drivers

August 26, 2018, 1:52 pm

≫ Next: key broken

≪ Previous: Re: How to look up Feature Byte and build ID on HP website

Hello,

I cannot find any drivers for this Notebook.

model: DV6000

on sticker: DV6319ea

HP support asistent find as: HP Pavilion dv6000 (GF705EA#AKB)

Can you please help me with right page?

Thank you

↧

key broken

August 26, 2018, 2:12 pm

≫ Next: Re: Laptop Won't Charge above a Certain Percent

≪ Previous: Re: HP Pavilion DV6000 drivers

I own this laptop under warranty for another 2 months. The key of the point (.) (;) has suddenly been broken and I can't fix it with the white plastic part. I think that the last one is ok.

How can I solve this problem? Is it possible to have a new key for the keyboard?

Thank you in advance.

Maria Olympia Vakirtzi

+39 3401845110

marolia_vakirtzi@yahoo.gr

Numero di serie: 5CD738BR5L

Codice prodotto:2PM45EA

↧

Re: Laptop Won't Charge above a Certain Percent

August 26, 2018, 2:20 pm

≫ Next: Re: Laptop only charges when lid is closed

≪ Previous: key broken

This computer model was introduced in September 2016.

The battery is aging (getting old) -- the performance will not be that of a new battery.

The battery might benefit from calibration.

More likely, it is time to replace the battery.

Information / Tests

HP forum thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

Tips for extending / improving battery service

Microsoft - Battery saving tips

Additional Information

Check for parts at the PartSurfer Website

Open PartSurfer

Select your Country
Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
HINT: To see a system-specific list, replace the Product Number with your device Serial Number
Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as available for purchase might be available from: HP Parts Store

Use your search engine to find the part number at your favorite online store.

References

Maintenance and Service Guide

Page 17: Part Number: 849909-855

Page 31: Battery Replacement Procedure

Device Homepage

Drivers / Software and BIOS, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Pavilion - 15-au627tx

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

↧

Re: Laptop only charges when lid is closed

August 26, 2018, 2:30 pm

≫ Next: Re: USB 3.0 Driver for 570-p026 on Windows 7

≪ Previous: Re: Laptop Won't Charge above a Certain Percent

Please try the following steps to restore defaqult power scheme (for Windows 10):

Step 1. Hold down Win key then hit S,
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. At the command prompt, type powercfg /restoredefaultschemes and press Enter

Regards.

↧