Yes I attempted troubleshooting per Riddle_Decipher suggested and also component testing which failed. Turns out some other keys like = are also not working.
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Re: caps lock, n, and b keys stopped working
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Re: My friends house stream
Welcome to HP Forums,
The Riddle_Decipher is at your service!
I Understand you need assistance and I would love to help, however, the details you need to resolve this issue cannot be sent in public due to HP's privacy statement: Click here to learn more.
Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope:
Click here for more details on how to access the private messages on HP Forums
If you would like to thank us for our efforts, you may click on kudos (the thumbs up button)
And If you wish to help the community grow, mark this post as an accepted solution.
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Re: my girlfriend put an administor password on my computer and now cant remember it how can i get r
Hello
Is this related to your Windows admin account password
or BIOS start-up password (POST password) ?
* If related to Windows account passwod, please check this HP article >> http://hp.dezide.com/ts/start.jsp?guide=cantsignintowindows.net§ion=ccweb&sfs=tdoc&lc=en
* If related to BIOS/startup password before Windows loads
In this case, please enter some password (wrong password) 3 times, press ENTER and you should receive a new window stating system disabled and a code similar to this one :
Please, take note of the system disabled/halted code (write it down and post it back here).
Let me know how it goes. Provide your feedback.
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Re: My Laptop won’t let me restore to factory
Hello
What is your operating system which you currently use and you want to restore to ?
What is your HP product model and product number (p/n) - you can find it by following these >> http://support.hp.com/us-en/document/c00033108
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Re: HP OMEN 17 significant performance drop
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I see that you have already performed all the troubleshooting steps and the issue persists
I suggest you run a System Test to check the Hardware functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
I have also sent you a Private Message. Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you and have a good day 😊
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Re: HP Bios Update
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
As you said, "At the bottom are three options: Apply Update Now, Postpone Update, Cancel Update."
Try selecting Postpone Update or Cancel Update and check if it gets back to windows.
If the issue persists, Click on this link: https://support.hp.com/in-en/document/c02693833 and follow Step 1: Recover the last working BIOS version
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
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Can't Run Certain Programs
Recently, i ran Driver Booster to get the latest device drivers. After this, I realized that my AVG antivirus needed update, so I did this also.
When running certain programs, I get Windows cannot find: 'C:\Users\xxx\Desktop\setup.exe.' Make sure you typed the name correctly, and then try again.
I tried to rollback my device drivers and got a new error message: ShellExeuteEx failed; code 2. The system cannot find the file specified.
Instructions on the web was to run under administrator. I did and got the first error again.
At this point, certain programs cannot run, including system restore, and "Reset this PC", so I am stuck.
Appreciate your help!
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Re: HP Pavilion 17-f000sm drivers
Paul please...
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Re: Motherboard Failure
Welcome to HP forums, I see that your notebook motherboard is failed.
I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
Cheers.
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Re: Install all driver it auto restart after its screen on but keyboard&touchpad would't work.
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, your notebook restarts automatically after installing drivers,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
Have you tried connecting an external keyboard and mouse?
Which drivers and how did you install the drivers?
Let's try these steps to resolve the issue:
Step 1: Disable the automatic restart option to view error messages
Many hardware driver or operating system errors will cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the Automatically restart option is enabled, an error message might not be displayed despite an error taking place. Disable this option to allow the computer to display the error message.
Follow these steps to disable the Automatically restart option:
In Windows, search for and open View advanced system settings.
Click Settings in the Startup and Recovery section.
![System Properties window]()
Remove the check mark next to Automatically restart under System Failure, and then click OK.
![Location of the Automatically restart check box]()
Restart the computer.
NOTE: The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with more useful information. You can now search for a resolution using the information in the error.
Run a system test:
- Press the Power button to turn on the computer and immediately press the F2 key repeatedly, about once every second, until you see HP PC Hardware Diagnostics UEFI.
- From the UEFI main menu, click System Tests, then click Quick Test.
- Click Run once.
- While the test is running, the time remaining and test result for each component are shown on the screen. The test can take up to 15 minutes.
- If no system component failed, please go back to main menu and Exit from the screen
Let me know how this goes,
Cheers!
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Re: Screen model number for 15-po91sa
Thank you for being a part of HP Forums,
It'll be an honor to guide you through the steps needed to identify your concern and/or address your query.
If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be an additional charges in such cases to get the computer repaired via HP service centers.
You could purchase the part from HP, use the HP Parts surfer to identify the part: Click here
And order it via the HP Parts store: Click here
Alternatively, check my private message for further assistance:
Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope:
Click here for more details on how to access the private messages on HP Forums
If you would like to thank us for our efforts, you may click on kudos (the thumbs up button)
And If you wish to help the community grow, mark this post as an accepted solution.
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Re: Laptop turns off after low battery alert
Hi, I used the F2 System Diagnostics, running the Battery test in the Component Tests. Here are the results:
Charge Capacity: 67%
Warranty Type: 1
Cycle Count: 68
Manufacturer: 131-42-6E
Battery Age: 892 days
Serial Number:
Temperature: 34C
Design Capacity: 2850 mAh
Full Charge Capacity: 1917 mAh
Remaining Capacity: 1879 mAh (98%)
Current: 1385 mA
Battery Status: OK
Failure ID: OK
Terminal Voltage: 11833 mV
Design Voltage: 10950 mV
Cell Voltage 1: 3956 mV
"" 2: 3923 mV
"" 3: 3954 mV
"" 4: 0 mV
Status: 00E0
AC Power: No
Do these seem fine? What would the next step be?
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Re: Laptop turns off after low battery alert
As you can see there is quite a bit of degradation of battery when viewing original Design Capacity: 2850 mAh vs current Full Charge Capacity: 1917 mAh-which would mean much shorter battery useage. That 'could' account for the laptop not really reading the remaining capacity correctly and shutting down.
I would also test it with power cord plugged in-just for comparison-nothing really important. Also test power adapter, system board to see if any anomalies.
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Re: "No Hardrive Installed"
Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc. Contact HP using this link and your Serial number. S/N should be on the case somewhere-either on a label or etched in the bottom of case. Also in BIOS:
https://support.hp.com/us-en/contact-hp/product/hp-15-bs000-laptop-pc/15551412/model/17200174
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Re: Laptop turns off after low battery alert
I did the tests and I passed each one: the Battery, AC Adapter, and System Board tests. Here are the results for the battery with the adapter:
Charge Capacity: 72%
Warranty Type: 1
Cycle Count: 68
Manufacturer: 131-42-6E
Battery Age: 892 days
Serial Number:
Temperature: 34C
Design Capacity: 2850 mAh
Full Charge Capacity: 2072 mAh
Remaining Capacity: 1726 mAh (83%)
Current: 1622 mA
Battery Status: OK
Failure ID: OK
Terminal Voltage: 12503 mV
Design Voltage: 10950 mV
Cell Voltage 1: 4168 mV
"" 2: 4166 mV
"" 3: 4171 mV
"" 4: 0 mV
Status: 0080
AC Power: Yes
Comparing this test with the previous, I can see that the charge capacity and full charge capacity increased despite a lower charge, from 98% to 83%. If the issue is that the laptop might not be reading the charge correctly, what can I do?
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Re: URGENT HELP NEEDED - No Option for any type of HDD Sata Operation at all in Bios
yes i know my hardware interface is sata, but as there is no option in bios, i can't set to either AHCI or RAID management
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Can't disable administrator account in Windows 7
I was given a laptop and I can't disable the administrator account (Windows 7).
I created another account that I use, but I cannot download anything without the annoying administrator account popping up. Since I don't know the password for it, this is preventing me from downloading a lot of programs that I used to have on my old desktop.
Can anyone help me? I'd appreciate it!
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Re: Laptop turns off after low battery alert
I doubt there is much you can do about laptop reading battery capacity. Once a battery starts aging it can be erratic. Just be aware that you can no longer depend on having time left to spare once you get low battery warning.
You could try one of the longtime battery troubleshooter tips. Open Device Manager, expand Battery, right click Microsoft ACPI-Compliant Control Method Battery and Uninstall it. Restart and Windows will refresh it.
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Re: Laptop turns off after low battery alert
I did this and hopefully it will do the trick. Thank you so much for your help.
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Re: Hp windows 10repairing disk error since last 10hours
Product no - C9L66PA#ACJ
SERIAL no - [edit]
MODEL no - g6 - 2227TU
Hard Disk:- TEST
Smart check - Passed
Long DST - Failed
Failure ID - RTQ71K-6JR97B-MFPX0K-61CM03
Please help me in above matter as my laptop is still showing messgae repairing disk error from last 2days.
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