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Re: Laptop turns on but only to black screen. Won't boot or enter Bios.

August 27, 2017, 2:58 pm
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Hello, – Hope you are well Smiley Happy

 

Thanks for joining HP Support Forums. I’d glad to be of your assistance!

 

Going through the post, I understand that the laptop is not booting. First off, can you get the startup screen? Restart the PC & immediately tap on the "Esc" key to get the startup window. Let me know if you can log in to the startup screen.

 

Alternatively, check the steps listed here: http://hp.care/2s3dZZI 

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers Smiley Happy

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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Re: Connection is not private error

August 27, 2017, 3:06 pm
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The system may actually be "open".  After a factory reset, I would not expect this to be the case; nonetheless, it is worth a quick check.

 

Check / Adjust your security / sharing settings.

 

Control Panel> icon view > Network and Sharing>

Change advanced sharing settings>

 

Under Private" (home / work) >Network Discovery

Click (select) Turn on network discovery

Check box Turn on automatic setup of network connected devices

 

Under Private" (home / work) > Printer Discovery

Click (select) Turn on file and printer sharing

 

Under Private" (home / work) > HomeGroup connections

Click (select) Allow Windows to manage homegroup connections (recommended)

 

Under Guest or Public>

Switch OFFNetwork discovery

Switch OFFPrinting file and printer sharing

 

Uner All Networks>

Enable128-bit encryption

Turn onpassword protected sharing

 

 

Solution from:

Chrome "Your Connection is not private"?

 

Excerpted:

open network and sharing center
On the left side- click on:
change advanced sharing settings.
click on home or work.
go through and check "turn off" for the first three questions.
turn on password.
Your computer connection was wide open!!!!

 

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

 

 

 

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Re: Start > Shutdown causes reboot and bios update fail

August 27, 2017, 3:11 pm
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YES! YOUR ADVICE WORKED; thank you very much!

However, for dummies like me,  I'm going to present the same instructions in a slightly different format.

 

When / if you encounter "error executing 082C1F20_win.exe"

 

Exit installer

Open "File Explorer"

Scroll down untill you see "C:", LEFT CLICK

Scroll down until you see folder "SWSETUP", LEFT CLICK

Scroll down until you see folder "SP81667", LEFT CLICK

RIGHT CLICK on "0827FF20_win.exe"

Select "Run as administrator" from drop down menu

Follow directions

 

I was frustrated at first because I couldn't find the file on my system via standard search functions (maybe I did something wrong)

 

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Re: Spectre x360 13-4040la Motherboard Failure. Recall Necessary?

August 27, 2017, 3:20 pm
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Hello,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

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install another OS

August 27, 2017, 3:27 pm
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i have a hp probook 4530s with windows 7 OS. i want to upgrade my OS but i only get limited options in the boot options when i try to boot from usb. i guess it all would work if i had the admin password for bios. and i dont see why it should be locked anyway when its not a business computer after i finished school. 

tl;dr i want the bios admin password, or any options to boot from usb

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Re: DV6-2152ee reovery error

August 27, 2017, 3:24 pm
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Hello,

 

Did you perform the hardware test as suggested? If so, what was the result? 

 

I'm afraid that it's all I have got at the moment.

 

For further assistance, please contact the HP phone support. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

Good luck Smiley Happy

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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HP Recovery CD

August 27, 2017, 3:24 pm
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I need a link to download the windows 7 home Prem OA that originally came with my laptop. I have a Product Key for this software.

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install another OS

August 27, 2017, 3:25 pm
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i have a hp probook 4530s with windows 7 OS. i want to upgrade my OS but i only get limited options in the boot options when i try to boot from usb. i guess it all would work if i had the admin password for bios. and i dont see why it should be locked anyway when its not a business computer after i finished school. 

TL;DR i want the bios admin password, or a solution to let me boot from usb.

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Re: Connection is not private error

August 27, 2017, 3:32 pm
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I will try that in a little bit and get back to you if it worked at all
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Re: I need help finding Windows 7 drivers for my Pavilion g6-2235us laptop

August 27, 2017, 3:40 pm
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Thanks so much for your help, Paul.  It worked GREAT!

 

I burned all the files to a DVD, from my desktop, because that was the only thing on the laptop that was working.  I didn't bother with a few of the drivers, like the video and sound, because they already seemed to be working fine like the DVD drive.  

 

As you suggested, I started with the AMD chipset driver which installed perfectly, but when I installed several of the other drivers, a few of them, such as the wireless adapter, gave error messages saying they did not install properly.  However, the LAN jack was now up and running so I let it run through several rounds of automatic Windows Updates (about 150 or so) which took a while because each time I restarted after install, it would find a few more (which I know is typical), but when it was finally finished, the wireless networking was now working fine too.

 

So, everything seems to be fantastic!  It boots up and opens programs fast, like it should, and it's not freezing or crashing like it was with Win 8 and 10.  I can't thank you enough for your help. 

 

John

Rochester, NY

 

 

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Re: Windows 10 is not working well

August 27, 2017, 3:43 pm
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Thank you for posting on HP Forums,

The Riddle_Decipher is at your service. 

 

I understand your windows 10 isn't working as good as you prefer it would,

I'll be glad to help you out, however, for an accurate solution I will need more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart? 

 

In the meantime, if the issue is related to USB connections: Click here to troubleshoot

Please reply with the details for further assistance. 

 

Eager to help!

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

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Re: What can a warranty cover? (Keyboard, missing key.)

August 27, 2017, 4:02 pm
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Hi ,

 

I will also add, that keyboard can also be found cheap on eBay and such if in the USA.

Approx $16.00 if you haven't done so yet.

 

http://www.ebay.com/itm/new-HP-15-f-15f-Series-Genuine-Keyboard-776778-001-708168-001-Frame-/301540995705

 

Its rather easy to replace for a laptop. Here is the manual explaining the procedure. Removing and reinserting the ribbon cable needs to be done gently.

Page 34...

http://h10032.www1.hp.com/ctg/Manual/c04763999

 

If its too much hassle, you can absolutely use a wireless keyboard as you suggested.

And as Cheryl pointed out, don't spray Lysol on the laptop anymore. It will really streak the screen too.

The correct germaphobe method would be to spray a little on a rag, then gently wipe the keys.

 

Hope that helps. Smiley Happy

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Re: selected boot image did not authenticate.

August 27, 2017, 4:01 pm
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Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with boot issues where the error selected boot image did not authenticate gets displayed.  I will be delighted to assist you here.Smiley Happy

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

For better clarity and to assist you better I would require more information regarding this:

  • Did you try to install the recovery media that you created or ones ordered from HP?
  • Did you run hardware diagnostics on the computer?

For now please try these steps:

  • Please run extensive hardware diagnostics on the computer by following the relevant steps from this link: http://hp.care/2gigvt8 and please run the extensive tests “Run the Extensive Test (2 hours or more)”
  • If it passes, then please order recovery media by contacting HP technical support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

  • After receiving it, then please run a complete system recovery by following the guided troubleshooter link: http://hp.care/2gigyFk and following the relevant steps.
  • This should do the trick for you.

If any component fails, please make a note of the failure code and contact HP tech support to get the computer serviced.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Smiley Happy

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. Smiley Happy

Cheers!

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Re: HP Recovery CD

August 27, 2017, 4:07 pm
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Re: I need help finding Windows 7 drivers for my Pavilion g6-2235us laptop

August 27, 2017, 4:08 pm
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Anytime, John.

 

Glad to have been of assistance.

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Re: install another OS

August 27, 2017, 4:10 pm
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Administrator or power on password

August 27, 2017, 4:10 pm
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I have an HP windows tablet. Im not sure how it happened but it was put away for some months and i found it again charged it up and powered on and its asking for administrator/power on password. I can not remember its been so long since ive used it because i had cracked the screen. After trying passwords is goes to system disabled code(54872003). Please help.
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Re: HP Recovery CD

August 27, 2017, 4:10 pm
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Hi,  :

 

This site claims to have genuine, unadulterated W7 ISO files for download.

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

 

Click on the link labeled Windows ISO Downloader.exe

 

You can use either the:

 

Win 7 Home Premium/Pro (as applicable) SP1 or the (Retail version, but the OEM key on your PC's case will work with it)

 

Win 7 Home Premium/Pro (as applicable) SP1 COEM (This version would be for what HP would have used--System Builder)

 

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Re: Administrator or power on password

August 27, 2017, 4:11 pm
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Re: Using HP reocvery manager to setup system disk

August 27, 2017, 4:16 pm
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I have created a system drive using windows recovery drive as it WAS able to recognise my USB drive, so why would the HP recovery manager not recognise it? Very odd.

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