Hi guys, so i've been struggling with this for nearly three months now and customer service has been absolutely abismal. I know they're just doing their jobs but it's just left me feeling like all their trying to do is avoid replacing it completely or refund me.
To start, I'm a software tech and have training in correcting software issues, but no where near as grandios as my dramatic laptop seems to be. The computer is custom, i built it on the website (not by hand) and bought the 3 year extended warranty, it's just over a year old at this point, i have 22 months remaining.
The issue is that my laptop, which was built for gaming, (Yea yea, i know laptops aren't great for that anyway, but i don't have space for a desktop at the moment), can't game. It crashes constantly with the following blue screens.
System_Service_exception
Critical_Process_Died
Unexpected_store_exception
Kernal_data_inpage_error
and most recently (after sending it in to be repaired) Memory_Management
The bluescreens freeze at 0% for about a minute then the screen goes black to "no boot device found".
here are the solutions we've worked on (both by myself and with the "help" of HP
defraged all drives
Updated all drivers
ran extensive Virus scans (clean)
Ran an extensive system test: (All passed)
Ran a Bios Update
Did a Full System Restore/ Factory Reset '
Redownloaded the Windows OS completely erasinge everything in the process to start fresh.
(HP repeated the BIOS update again after this)
Unfortunately, all of the above did nothing and infact the bluescreens got worse after redownloading the OS. Now just running 2d games has become impossible as my computer will crash within 15-20 minutes of play. Even minecraft for goodness sake won't run longer than that on the lowest settings.
I sent it to HP with all of this information, as it should have been recorded with each call. But they just did the following.
Repair Actions:
Driver Updated and/or Reloaded
Reinstalled Operating System
Performed Extensive Testing
No Parts Replaced
again, they had me redownload both windows and the OS while on the phone with them. So the frustrating this is everything is pointing to harddrive or graphics card failure but the extensive testing is coming up clean. I've run out of options and ideas. I don't know where to go from here, my $1500 computer is basically a brick at this point. I can use it to scroll facebook but if even 1 gif auto plays it starts to freeze up and pressing control alt delete just winds up in a blue screen like the above.
I want to just replace it completely but they're telling me they won't because nothing is coming up on extensive testing. I really don't know what else to do. I have videos and images from my computer crashing. Please if i can get an admin to contact me or someone who knows what i can do to get the proper help i need (that doesn't have me on the phone for 4 horus trying to get to speak to a person) please let me know.