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All Notebook Operating System and Recovery posts

older | 1 | .... | 3741 | 3742 | (Page 3743) | 3744 | 3745 | .... | 3803 | newer

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    Thanks so much but in the time have spent waiting for a reply I have taken apart and put back together my laptop several times and ran several diagnostic tests and done research, i now feel confident enough to get a replacement ssd instead of the old hdd, I have checked compatibility, that is still 1tb but will speed my laptop up allot and will return it to working order except it won’t come with windows meaning I will also get an upgrade in the form of windows ten.

    Thank you for you’re time. 


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  • 01/03/19--08:31: Re: Disc running at 100%
  • E10BC4EC-66E4-49D5-91FF-F2A30917A518.jpeg

     


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    Hi I understand how frsturating this can be, I have been working on the issue for a month with a microsoft community volunteer.  The issue relates to windows october 2018 update which was withdrawn and re-released in November. Both microsoft and hp are aware of the issues relating to new windows drivers and hp keyboard but a solution may not be available till after the january 2019 update.

     

    If you shutdown your computer completely and then start and pre 'esc' key continously that should get you into a series of HP diagnotic and systems info that are pre windows.  WIthin the hp component test there is a keyboard and touchpad. Run the keyboard and touchpad tests. if they are successfull that will tell you that the issue is with windows and drivers not the actual computer.

     

    With my system there is a driver that refuses to run. If you go into 'device manager' then 'human interface devices' and look for any tiny yellow triangles this will help you find out which drivers are not working. Mine is a 'USB input device' that won't run but since your using a laptop it might be something different.

     

    You can also open system information file (type 'info' from start menu) If you look down the list of compenents there should be a 'problem devices' this might give you more information if a driver is not working properly. Hopefully this will help you find out what/where the specific issue is.

     

    I'm off to work the problem on my computer now. I will let you know if I find a solution.

     

    Update: I created a review summary of my attempts to solve this problem that you may like to read over in HP Community Support: HERE

     

     

     

     


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    When I booted up some of my programs in the task bar were gone and one of my email accounts was gone also. I did a system recovery and after about an hour and a half I got a basic desktop but everything was locked up. I shut down and performed the full diagnostics and everything checked out ok. I shut down again, rebooted got the diagnostics screen again with the missage to install an operating system before continuing.

    I don't know what happened but can I purchase operating system software?


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    Hi,

    I have discussed my "graying of my Drive letter in the Context  of Windows Explorer" at :

     

    https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HardDisk-C-D-amp-E-Grayed-and-PC-folder-Grayed/m-p/6955134#M550406

     

    Yesterday, I again got that problem after a gap of 1 week with no unsual before its occurrence even for a week. However, when I asked them to replace my laptop, they performed a harddisk test and then told me that hard disk fine so lap top can't be replaced.

     

    Then they registered me for monthly service after some initial payment. I can't understand how they can monitor this problem. Have they got any tools to monitor windows explorer's or Harddisk's unresponsivness? I asked this question and they said that "you would inform us"? Its only 15 days. Why i can't avail 30 days return policy which was told to me at the time of purchase?

     

    I know this is a voluteer's forum but sometimes some HP people also give replies. Also I want to record this problem so that if things go worse I have somehing to tell to the support people that I spoke about this problem earlier and I received a ticket also in this connection.

     

    My problem is not a constant problem. Its a periodic problem as told to me by McCaffe technician. So it may occurr again in days, months or even in years. This maybe true because I want to keep laptop for more than 5-6 year. I have round 6 years old pavillion laptop g2 series but I am not replacing it beacuse its working  fine.

     

    So what if the problem which I am telling occurs after the warranty ends? I dont think anybody would listen to me.

     

     

    Zulfi.

     


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    I restored it back to when it was working, but it is still giving me the same dialogue box about the location when I log in. Everything is still locked.


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  • 01/03/19--09:52: установить win7
  • хочу установить win7 !!! сейчас стоит win10. пробовал загрузить фаил с сайта microsoft. пишет: 

    Ошибка

    Похоже, что введенный вами ключ продукта относится к программному обеспечению, предустановленному изготовителем устройства. Свяжитесь с изготовителем устройства, чтобы узнать, как восстановить программное обеспечение.

     

    нужна ссылка на образ ISO WIN7 


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    Hi:

     

    You may be able to get it from here...

     

    Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.

     

    Select the Windows COEM ISO file download for the version of W7 the product key is good for.

      

    https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

     

    I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or burn it to a DVD.

     

     


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  • 01/03/19--10:17: Windows Update
  • Hi! 

    The other day, I restarted my laptop so it could do an update. But, it a blue screen appeared. I’m going to leave the pictures because I don’t know how to explain it.  

     

    My dad (who knows a little bit about computers), pressed advanced options and pressed “Continue to Windows 10” but it went back to the “Your PC ran into a problem...”

     

    I have no idea of what to do. I was just giving the update. I didn’t ask for any of this. Hope someone can help

    AAC3CA0B-7B98-4117-9E0F-253FCAB4FF45.jpeg1st Blue Screen

     

    BA2CB22F-6AE7-47E5-B8B1-0745D7E8E987.jpeg

     2nd Blue Screen


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    Спасибо! потом отвечу как переустановил!


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    You're very welcome.


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    ,

     

    It is great to have you back and your patience is greatly appreciated.

     

    I recommend you refer to the below service guide for your computer for more information.

     

    http://h10032.www1.hp.com/ctg/Manual/c04438537

     

    If any other questions arise, please feel free to write back to me.

     

    Good day! Take care :)

     

    Cheers!

     


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    Have had laptop since 2018. Was fine last night. Today BSOD, tried hard reset, am able to open in safe mode, have tried recovery to last update, uninstalling recent downloads, and downloading Windows 10 again. But software not working and will not allow install, download or recovery. Is there anything I haven't tried?


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    Hi guys, so i've been struggling with this for nearly three months now and customer service has been absolutely abismal. I know they're just doing their jobs but it's just left me feeling like all their trying to do is avoid replacing it completely or refund me. 

     

    To start, I'm a software tech and have training in correcting software issues, but no where near as grandios as my dramatic laptop seems to be.  The computer is custom, i built it on the website (not by hand) and bought the 3 year extended warranty, it's just over a year old at this point, i have 22 months remaining. 

     

    The issue is that my laptop, which was built for gaming, (Yea yea, i know laptops aren't great for that anyway, but i don't have space for a desktop at the moment), can't game. It crashes constantly with the following blue screens.

     

    System_Service_exception

    Critical_Process_Died

    Unexpected_store_exception

    Kernal_data_inpage_error

    and most recently (after sending it in to be repaired) Memory_Management

     

    The bluescreens freeze at 0% for about a minute then the screen goes black to "no boot device found".

     

    here are the solutions we've worked on (both by myself and with the "help" of HP

     

    defraged all drives

    Updated all drivers

    ran extensive Virus scans (clean)

    Ran an extensive system test: (All passed) 

    Ran a Bios Update 

    Did a Full System Restore/ Factory Reset '

    Redownloaded the Windows OS completely erasinge everything in the process to start fresh.

    (HP repeated the BIOS update again after this)

     

    Unfortunately, all of the above did nothing and infact the bluescreens got worse after redownloading the OS. Now just running 2d games has become impossible as my computer will crash within 15-20 minutes of play. Even minecraft for goodness sake won't run longer than that on the lowest settings. 

     

    I sent it to HP with all of this information, as it should have been recorded with each call. But they just did the following. 

     

    Repair Actions: 

     

    Driver Updated and/or Reloaded

    Reinstalled Operating System

    Performed Extensive Testing

     

    No Parts Replaced

     

    again, they had me redownload both windows and the OS while on the phone with them. So the frustrating this is everything is pointing to harddrive  or graphics card failure but the extensive testing is coming up clean. I've run out of options and ideas. I don't know where to go from here, my $1500 computer is basically a brick at this point. I can use it to scroll facebook but if even 1 gif auto plays it starts to freeze up and pressing control alt delete just winds up in a blue screen like the above. 

     

    I want to just replace it completely but they're telling me they won't because nothing is coming up on extensive testing.  I really don't know what else to do. I have videos and images from my computer crashing. Please if i can get an admin to contact me or someone who knows what i can do to get the proper help i need (that doesn't have me on the phone for 4 horus trying to get to speak to a person) please let me know. 

     

     


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    Hi:

     

    You may want to run the hardware diagnostics test in the BIOS (normally you can access that with the F2 key).

     

    I don't know if you tried this, but you should be able to clean install W10 as follows...

     

    To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

     

    https://www.microsoft.com/en-us/software-download/windows10

     

    You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.

     

    If you need to recover any files on the current Windows installation, do not delete any partitions or format the hard drive.

     

    Just let Windows install over the current Windows partition, and it will create a Windows.old folder.

     

    After W10 installs, you can explore the Windows.old folder and copy any folders/files to the new installation.

     

    Then you can delete the Windows.old folder by using the disk cleanup utlilty>cleanup system files button.

     

    If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

     

    Here are the steps to create the W10 USB flash drive installer...

     

    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

    You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.

     

    Then you can reinstall the drivers and available software from the PC's support page.

     

    https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412


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    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

    Thank you for visiting the HP Support Community.


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    Thanks for the response.

     

    If that's the case, then re-start the notebook, keep tapping ESC, and then press F11 for recovery. This time, perform a complete recovery to take it back to the factory settings, however please take a back up of the data. :)

     

    Keep me posted. :)


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    Thanks so much. In the time I've posted this, it's crashed twice more. I've just shut it down. HP wants me to send it in again.


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    Computer is 3 weeks old and won't turn on.  Even when plugged in.  There is an orange light to say its charging but nothing else.

     


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    update.from lower edition to the newest one.thanks


older | 1 | .... | 3741 | 3742 | (Page 3743) | 3744 | 3745 | .... | 3803 | newer