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All Notebook Operating System and Recovery posts

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    This unfortunately is English only forum,


    Heidoc.png and W10 Repair.png

    and I cannot offer any real help.

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    Hi there, thanks for getting back to us. I see that you were interacting with but he is out of the office at the moment. Don't worry, I'm here to help. 


    Let's try restoring the computer back to the date when it was working -


    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Restore. 
    7) Choose a Restore point or a Restore date when the computer was working fine. 
    8) Click on OK to initialize the System Restore.


    Hope this helps!


    Keep me posted. 

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    My fps drops when my pavilion is plugged in and charging 

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    Thank you for posting in HP Support Community!



    Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.


    Cause: A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatibility with Windows driver (most often) or because of hardware issue (rarely).


    In order to troubleshoot, I would need some specific information.


    * Most important questions - are you able to start your PC normally (to desktop) despite the BSOD screen ?

    How often it happens ?


    * Check the official HP article on this matter >>


    Most important steps are 4 and 5 - use "System Restore" and "Testing the hardware"


    Let me know the results and provide answers to the questions above

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    This usually happens when something has gone wrong with the boot device.

    Follow the instructions on and good luck :)


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  • 01/03/19--04:07: Re: Error code d0000098
  • Hello Stavros


    Thank you for posting in the HP Support Community.


    The issues you experience are most likely related to a physical/hardware issue - the 3F0 error is a sign of a hard disk problem.


    Please, test your HDD (F2) and let me know the results. You may get a test code.



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    Hi everyone, I have a problem at the beginning my PC worked very well but after doing a BIOS update the keyboard and the mouse work well on BIOS but not in windows or any OS you have to put the PC on standby to make the mouse and keyboard work on the OS   help me please I'm running out of ideas thank you in advance

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    Enter your computers BIOS.. ( for my Notebook, when you turn on the device, keep pressing ESC until the menu comes up then enter BIOS ).. if Windows starts loading then you missed the BIOS and try again, or find your computers 'Enter BIOS' key.

    There will be an option for 'Virtualization' to be Enabled/Disabled in the features. Enable this and save and quit.

    Virtualization allows the computer to pretend that it has multiple CPU's, thus allowing multiple operating systems to run at the same time using third party software like VMware or VirtualBox.  This allows someone for instance to be running Linux from within Windows, or a host of other operating systems.  Be aware though that this is memory intensive and most notebooks should have a memory of at least 8 GB to utilize this or there may be quite a bit of harddrive activity due to virtual memory.

    Good luck.


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    If you plug an external mouse and keyboard in do they work?

    If they do, navigate down to the magnifying glass next to the Windows logo at the bottom left of the screen and type in "device manager".  

    Do any of the listings have a yellow exclamation mark over them? If so try right clicking on them and 'scan for hardware changes', or else if that fails select the device that is at fault and press 'Delete' on the keyboard, then restart the computer.  This will allow Windows to find any 'new' devices not in the device manager list.

    Good luck and I hope this helps.




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  • 01/03/19--04:38: Re: Error code d0000098
  • Hi,

    This is generally a boot fault, you could try replacing the Master Boot Record and Boot Sector by doing the following.


    Boot the WIndows 10 install media ( USB or DVD ) then select 'Troubleshoot' then choose 'Command Prompt' then try the following commands:


    bootrec /FixMBR

    bootrec /FixBoot

    bootrec /scanos

    bootrec /RebuildBCD



    Good luck!

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  • 01/03/19--04:44: Re: error 0x8009002d
  • Hi,

    "Many users tend to use PIN code to lock their PC and to protect it from unauthorized access. PIN codes are great since they are easy to remember, but users reported 0x8009002d error while trying to sign in to Windows 10 using a PIN code."

    If this is your problem try the following URL which has an extencive article with solutions:

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    thanks for reply but windows says that  the mouse and keyboard driver work perfectly and no problem has been detected but the mouse and keyboard still not work

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    Sorry to hear you still have issues.. May I recommend the following.

    1) Enter BIOS and tell it to Load Defaults and save and exit

    IF the problem is not resolved.

    2) Download the drivers for your notebook from the HP site and reinstall them. Even though the drivers tell

    you all is fine there are settings in the registry etc. that may well be helped by being overwriten.


    If these fail to work it may be beneficial to look at reversing your BIOS upgrade back to what worked.


    Good luck


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  • 01/03/19--06:01: Reset BIOS password
  • Hi, I lost my BIOS password and i want to reset it.

    I do not get any error code back. Or maybe I dont know where to look for it?


    Is it possible for me to reset it?


    Many thanks!



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    You would have to find most of the W7 drivers from the hardware component manufacturer's websites.


    Chipset:  Select the W10/W7 AMD chipset driver, install and restart the PC.



    Graphics:  Select the W7 x64 driver from the list and restart the PC.



    Audio:  Accept the agreement.  Download and install the 64 bit audio driver and restart the PC.



    Ethernet:   Download, unzip and run the setup application from the W7 driver at the link below...



    SD card reader:   Download, unzip and run the setup application from the 1st file listed on the webpage...





    This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.



    I don't know what model wifi adapter that model comes with, but usually if it is the single band b/g/n model with bluetooth, you will need these wifi and bluetooth drivers...


    This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE and RTL8822BE wireless LAN Controller in the supported notebook and desktop models running a supported operating system.



    This package contains the DCHU driver installation package for the Realtek Bluetooth in the supported notebook/laptop models that are running Microsoft Windows 7.


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  • 01/03/19--06:22: Re: Reset BIOS password
  • Welcome to the HP Support Community


    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.


    Contact Support >>


    When talking to the HP rep ask them to escalate your service request.


    Just to note:


    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.



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  • 01/03/19--06:31: Operating Systemm
  • Hello,

    I have Hp notebook 15 PC. 

    I format my OS for some reason. And I forgot to recover it. Then I download windows10 from the windows site and run. But I want my previous OS, which is come with my PC, How can I do that?


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  • 01/03/19--06:56: Error code Oxc0000225
  • My Pavilion Notebook crashed during a Windows 10 update. It says a file is missing or contains errors windows\system32\boot\winload.efi  I also ran a diagnostics that came up with Failure ID MCU71H-8089G3-MFPWLK-61B403 The pc is 3 years old, came with Windows 8 and then got the free upgrade to Windows 10. Does anyone know where I should go from here please?

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    First I thank you for showing solutions but I have used a program called ( Easy DriverPacks Win7 32Bit ). The program (AMD 6470 ) has been successfully run so far ... I did not try downloading from the link you sent and I do not know if it will succeed or not because I did not try.

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    Private message i was sent just redirects me to a phone support team where a fee is required to resolve issue (not happening) or fill in web form which eventually leads me back to HP Support/community forum to ask for advice and back to here, where I initially started.


    Not very helpful I'm afraid


    Can anyone help, I've ran a fast system test via HP PC Hardware Diagnostics for windows and everything passed.


    Yet it still crashes within 20 mins of me swicthing it on, even though its plugged in and showing full charge.

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