Problem:
Unable to Install "Hp Support Assisstance" Due to Error 1605 during installation.
Tools Required to fix:
- Reg Scanner from Nirsoft Ver 1.95 Download from this link Regscanner
My OS & Machine Details:
HP Pavilion g4 Windows 7 Home Basic x64 SP1
Steps which solved the problem: These steps are for the installation issues which triggered Error 1605:
- Clear the temp files , Type %temp% in the run window and press enter , Now delete the contents present in the user temp location
- open Control Panel > Programs and Features, right click the entry for HP Software Framework and select Uninstall.
- After Uninstallation restart the computer.
- Now install the HP Software Framework
- Reboot the computer.
- Take the backup of your registry or HKLM alone before proceeding to next step. Store the backup in c:\ drive or in any other location
- Open Regscanner.
- Type the string EE202411-2C26-49E8-9784-1BC1DBF7DE96 in the FindString text box and click ok. No Customization for search is required. Now it will list down the registry entries which has its value matching the string input
- Now select all the entries using shift key , (I have deleted 8 entries) and right click and Select "Delete Selected Keys/Value" , if this didn't work : select each search result alone & "press F8" or "Right Click & choose Open in RegEdit" > then Delete the marked Registry > then you can repeat the last steps for each search results.
- These are the uninstallation entries for the HP Support Assistant Product :
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{EE202411-2C26-49E8-9784-1BC1DBF7DE96} - Also do the same for this string 21E62565-8639-457C-B64C-A3FF0A8B4D80, By clicking File > New Scan.
- Now try to install the HP Support Assistant.
- I hope the installation will be successful.
I am a advanced user and tried all the installation logging (msiexec) and other steps to sort out this problem.
I hope this post will help some users.
Dr_esh6a