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Re: HP Pavilion 14-n255eo TouchSmart Ultrabook - drivers and windows activation issue

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OK, about the product name... we will need the exact proper product number from your computer.

 

Please provide the complete product number (p/n) of the HP computer in question. 

 

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

 

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It sound like you can attribute most of your issues to installing "Windows 8.1 Enterprise, build 9600", instead of updating to Windows 8.1 through the Windows Store.

 

The first thing you need to do is return your computer to a factory like state, using either the HP Recovery Manager, "F11" at power up, or the HP Recovery Media you previously created.

 

Please report back with the above requested information and also let us know how the recovery went.

 

If you have any further questions, please don't hesitate to ask.

 

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