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Re: Driver help !

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When requesting assistance, please provide the complete model name and product number (pn) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

 

hp label.png

  

What driver you use really depends on a number of factors. Without the product information, we can't provide a clear answer. You may also wish to post the Windows Device Manager's "Hardware Ids" (just the string of text will do) for those devices, as shown in the example below;

 

device manager.png

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation


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