Have an HP Envy Touchsmart 15-j057cl. I am unable to update to Windows 8.1. I have done the following:
1. Installed all windows updates.
2. Gone to HP support page for machine and installed all driver updates.
3. Run Windows compatibility manager - no issues identified.
4. Removed preinstaled Norton. No virus software enabled.
5. Attempted update from Windows store.
6. Black screen.
Reverted to Windows 8. Windows reported various error messages across various attempts including:
0xc1900101 - 0x3000D
Then -
1. Disabled Ralink bluetooth and wifi drivers
2. Attempted windows 8.1 update from windows store
3. Black Screen
Reverted to windows 8
I've tried very hard to ensure I've gotten all of the latest drivers and BIOS, including chipset drivers. I have not installed any other software. I've also disabled any driver that I can afford not to have, yet the update continues to fail.
I need to get back to work. Any thoughts?
Thanks...