When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
Image may be NSFW.
Clik here to view.
The "recovery drive" is not the issue. The recovery drive is a partition on the main hard drive. This recovery partition only contains the information required to create the "HP Recovery Media", perform a recovery from "F11" or from within Windows, and reinstall some of the factory software/drivers.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
