When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
Please use your HP Recovery Media to return your computer to a factory like state . If you didn't create this media, will have to purchase it from HP or a third party vendor.
If you have any further questions, please don't hesitate to ask.
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