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Re: Memory Management  BSOD

January 10, 2020, 12:05 pm
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Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...

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The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs. These are available depending on the OS involved, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
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The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

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Re: updated drivers then had to reset laptop & now driver updates GONE

January 10, 2020, 12:07 pm
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The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC

Once you provide the needed details, someone will reply.

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Re: my window is hanging

January 10, 2020, 12:09 pm
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HP is not going to simply send you a DVD -- besides which, the HP Recovery Media is a SET of DVDs -- which you have to BUY.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

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Hp Stream Notebook Issue

January 10, 2020, 1:07 pm
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My HP Stream Notebook will not start up , the HP logo continues to pop on & off instead of fully starting up . 

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Re: Pavilion m6 1062er

January 10, 2020, 1:31 pm
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Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to find the drivers for Windows 8.1 for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can install the Windows 8 drivers on Windows 8.1 and they should work just fine.

 

Alternately, you can download and install the HP support assistant and it will automatically find and install all the latest drivers available for your computer.

 

Here is how it is done.

 

Download link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

    • Postpone an update: Click Remind me, and then select a time preference.

    • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

    • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

 

Cheers!

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Re: my notebook won't start

January 10, 2020, 1:32 pm
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Greetings from the HP Community!

Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

 

While you respond to that, here's the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

 

Reasons for a hard reset

A hard reset has the following effects:

  • Clears the memory.

  • Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

  • Windows stop responding.

  • The display suddenly goes blank.

  • The computer does not wake from sleep or hibernate modes.

  • Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

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Re: Hp Stream Notebook Issue

January 10, 2020, 1:33 pm
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Hello, do you have installed an update or an other software on your PC before this problem? 

If not, I recommend to you execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

If yes, please power off your PC; and restart it tapping F11 key. If you have access to troubleshoot options, you can try to restore your PC to a previous state (not necessary reset your PC) or uninstall last updates. 

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Re: My HP OMEN is showing a "plugged in, not charging" when i plug it in to charge.

January 10, 2020, 1:35 pm
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Dear Jeet_Singh,

I did your procedure several times, as you advise here down below! while I Reinstalling the Microsoft ACPI computer taking shutdown, Not restarting. After that won't turn on. only white LED flashing near the charging port and then charging orange LED is off.  if I Plug in the charging adapter after 5 to 10 munites and charging orange LED turns on then power turn on for a while if press the power button and turn off again.   What should I do?  Please help me ASAP. Thanking you

 

"Unplug the charger and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed."

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Re: “Preparing Automatic Repair” screen won’t turn on

January 10, 2020, 1:51 pm
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 The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

 

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

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Re: hp simple save model hp md1000h - does it work with windows 10

January 10, 2020, 2:07 pm
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My MD 1000 seems to be working with my Windows 10 Dell machine. However, it says it will back up every time the machine is idle for 5 minutes or more, and it does not appear to be doing so. Also, every time I start the SimpleSave software, it thinks I am using it for the first time. Is there and updated version of the software or a patch that will correct these issues?

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Re: How to install HP Recovery Manager on HP Envy x360

January 10, 2020, 2:33 pm
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Guys, thank you for your quick response. Thanks to you I know much more. 

I just tried HP Cloud Recovery tool but after dowloading and creating a hp recovery usb media drive I cannot make my laptop booting from that. I tried to switch into legacy in BIOS, no joy at all. That;s strange because when I click to boot from uefi file I can chose directories from connected USB drive. I found similar issue in the net but without solution...

As for now I will try once again to find HP drivers and make a benchmark to get more points that I had before. 

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Re: How to install HP Recovery Manager on HP Envy x360

January 10, 2020, 2:36 pm
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black screen

January 10, 2020, 2:57 pm
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Hi,

Somethings happened to my laptop, screen os black. i cant do anything on this. i dont have recovery disck and i cant downolad w7 from windows site becouse its OA version. please help me.

 

Darek 

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Re: HP 15-AN050NR Star Wars laptop - restore software

January 10, 2020, 3:58 pm
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Thanks for the try...I installed both of these and both say "This system is not supported" at launch.  It appears they are not compatible with the latest version of W10.

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How do I unsync information on an old chromebook?

January 10, 2020, 4:22 pm
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I just purchased a new Chromebook.  I synced all important information from the old Chromebook to the new Chromebook.  How do I discontinue the sync for the old Chromebook personal information as I am giving it to my grandson to use?

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I lost my laptop

January 10, 2020, 5:09 pm
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I lost my HP ProBook 640 G1 Notebook PC, and would like to know how to find it. 

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Re: Memory Test Failed

January 10, 2020, 5:34 pm
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Thank you so much!  I was able to get more RAM and then I got a hard drive error.  I ordered a new hard drive and I am waiting for the recovery disc to arrive so I can install Windows 7.

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Re: My Laptop Wont Turn On - Please Help!

January 10, 2020, 5:44 pm
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 here's the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps

 

Reasons for a hard reset

A hard reset has the following effects:

  • Clears the memory.

  • Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

  • Windows stop responding.

  • The display suddenly goes blank.

  • The computer does not wake from sleep or hibernate modes.

  • Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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Re: Memory Test Failed

January 10, 2020, 6:55 pm
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You're very welcome.

 

Hopefully, that will be the end of your troubles, knock on wood.

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Hp pavilion 15-cs2064tx

January 10, 2020, 7:45 pm
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Which is the best laptop and specification, hp pavilion 15-cs2064tx or hp pavilion 15-cw0027au??

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