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My original hard drive failed in my Pavillion 15-ba154nr. I replaced it with a new 480 GB SSD drive and tried to recover the OS using a USB and the recovery software downloaded from HP. The recovery failed with this message:
[23:41:07.04][BBV2_EUE.cmd] **************************************************
[23:41:07.05][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[23:41:07.07][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.08][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[23:41:07.10][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.11][BBV2_EUE.cmd]
[23:41:07.13][BBV2_EUE.cmd]
[23:41:07.14][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[23:41:07.16][BBV2_EUE.cmd]
[23:41:07.18][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.19][BBV2_EUE.cmd] Error checking
[23:41:07.21][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[23:41:07.22][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.24][BBV2_EUE.cmd]
[23:41:07.25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[23:41:07.29][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[23:41:07.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WIN.LOG] is found.
[23:41:07.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WPE.LOG] is found.
[23:41:07.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CPUFlag.LOG] is found.
[23:41:07.43][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_MSAppsOrder.LOG] is found.
[23:41:07.46][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_Ngen.LOG] is found.
[23:41:07.50][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_OptaneConfig_FLAG.LOG] is found.
[23:41:07.54][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_PullInJumpStartBto.LOG] is found.
[23:41:07.57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WinPE_DRV.LOG] is found.
[23:41:07.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS1.LOG] is found.
[23:41:07.63][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS2.LOG] is found.
[23:41:07.68][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[23:41:07.71][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[23:41:07.74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[23:41:07.79][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[23:41:07.82][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P006MAB2]_Energy_Star.LOG] is found.
[23:41:07.86][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P009C2B2]_HP_Wireless_Button_Driver.LOG] is found.
[23:41:07.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00A01B2]_HP_IE_Favorite_for_USA.LOG] is found.
[23:41:07.94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00EDUB2]_Bing_Search_for_IE11.LOG] is found.
[23:41:07.99][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00F6BB2]_TFS_-_OCA_Marker_File_-_TDC.LOG] is found.
[23:41:08.02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00H08B2]_IE_Home.LOG] is found.
[23:41:08.07][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00HX7B2]_Simple_Solitaire-Metro.LOG] is found.
[23:41:08.11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00KTXB2]_McAfee_LiveSafe_Install_Rules_Configuration.LOG] is found.
[23:41:08.14][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00L6EB2]_HP_PC_Hardware_Diagnostics_UEFI.LOG] is found.
[23:41:08.19][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LDMB2]_McAfee_Checkbox.LOG] is found.
[23:41:08.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LEXB2]_Retail_Demo_-_Video_Attract_Loop.LOG] is found.
[23:41:08.27][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LFWB2]_Retail_Demo_-_Get_Started_App__GSA_.LOG] is found.
[23:41:08.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N20B2]_Netflix.LOG] is found.
[23:41:08.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N24B2]_Priceline.LOG] is found.
[23:41:08.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3TB2]_Realtek_Card_Reader_Driver.LOG] is found.
[23:41:08.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3VB2]_Realtek_Local_Area_Network__LAN__Driver.LOG] is found.
[23:41:08.47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3WB2]_Synaptics_TouchPad_Driver.LOG] is found.
[23:41:08.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N89B2]_HP_ePrint.LOG] is found.
[23:41:08.57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NBCB2]_HP_System_Event_Utility.LOG] is found.
[23:41:08.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NBXB2]_HP_Documentation.LOG] is found.
[23:41:08.64][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NL0B2]_HP_Smart_Friend.LOG] is found.
[23:41:08.69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NY2B2]_HP_JumpStart_Apps.LOG] is found.
[23:41:08.72][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P43B2]_WT_Games_for_HP-US.LOG] is found.
[23:41:08.77][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P5S00]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT.LOG] is found.
[23:41:08.80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P62B2]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT_-_Base_file.LOG] is found.
[23:41:08.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PF9B2]_Realtek_RTL8723BE_RTL8188EE_802.11b_g_n_Wireless_LAN_Drivers.LOG] is found.
[23:41:08.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PHVB2]_Amazon_URL_offers.LOG] is found.
[23:41:08.93][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PL3B2]_HP_Audio_Switch.LOG] is found.
[23:41:08.97][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PV8B2]_AMD_High-Definition_Graphics_Driver.LOG] is found.
[23:41:09.02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PZGB2]_WW-BTB_Host_and_ISP_Stub.LOG] is found.
[23:41:09.05][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q1VB2]_HP_Support_Assistant.LOG] is found.
[23:41:09.10][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q9BB2]_Realtek_RTL8723BE_Bluetooth_Driver_for_Microsoft_Windows.LOG] is found.
[23:41:09.13][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QARB2]_HP_Sure_Connect.LOG] is found.
[23:41:09.18][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG] is found.
[23:41:09.21][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG
[11:10:37 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[11:10:37 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,9]
[11:10:37 PM] Deliverable PN: P00QG0-B2R
[11:10:38 PM] Deliverable Size: 1,040,779 Kbytes
[11:10:38 PM] Free Size: 58,991,296 Kbytes
[11:10:38 PM] System Used Size: 35,842,364 Kbytes
[11:10:38 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[23:41:09.21] --------------------------------------------------
[23:41:09.24][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QWSB2]_Windows_10_Redstone2_Recovery_Manager_Installer_-_CPS.LOG] is found.
[23:41:09.29][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QZUB2]_HP_Setup_Integrated_OOBE_Win10.LOG] is found.
[23:41:09.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R4AB2]_Dropbox_Promotion.LOG] is found.
[23:41:09.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R7GB2]_HP_JumpStart.LOG] is found.
[23:41:09.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RBHB2]_Power_Media_Player_14_for_HP_Consumer_PCs_with_DVD.LOG] is found.
[23:41:09.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RCHB2]_Priceline_-_UWP.LOG] is found.
[23:41:09.49][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00REVB2]_HP_SmartFriend_UWP.LOG] is found.
[23:41:09.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RG4B2]_Realtek_High-Definition__HD__Audio_Driver.LOG] is found.
[23:41:09.57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RKWB2]_WT_Games_for_HP_-_UWP.LOG] is found.
[23:41:09.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RQRB2]_WT_Games_for_HP-LITE.LOG] is found.
[23:41:09.64][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RXKB2]_Amazon_Shopping-Metro.LOG] is found.
[23:41:09.69][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[23:41:09.71][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[23:41:09.72][BBV2_EUE.cmd] --------------------------------------------------
[23:41:09.74][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[23:41:09.75][BBV2_EUE.cmd] **************************************************
[23:47:15.38][ChkError.cmd] **************************************************
[23:47:15.41][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[23:47:15.41][ChkError.cmd] --------------------------------------------------
[23:47:15.43][ChkError.cmd] Check SW Error...
[23:47:15.44][ChkError.cmd] --------------------------------------------------
[23:47:15.44][ChkError.cmd]
[23:47:15.46][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[23:47:15.47][ChkError.cmd]
[23:47:15.49][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[23:47:15.52][ChkError.cmd]
[23:47:15.52][ChkError.cmd] Check 2nd parameter [BBVClean]
[23:47:15.53][ChkError.cmd]
[23:47:15.55][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[23:47:15.57][ChkError.cmd] --------------------------------------------------
[23:47:15.57][ChkError.cmd] Checking : Memory Dump
[23:47:15.58][ChkError.cmd] Could not find memory dump...
[23:47:15.60][ChkError.cmd]
[23:47:15.60][ChkError.cmd] [DumpFile]
[23:47:15.61][ChkError.cmd] Result=PASSED
[23:47:15.63][ChkError.cmd] --------------------------------------------------
[23:47:15.64][ChkError.cmd] Checking : Apps' log
[23:47:15.64][ChkError.cmd]
[23:47:17.89][ChkError.cmd] [AppsLog]
[23:47:17.94][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log
[23:47:18.00][ChkError.cmd] Result=FAILED
[23:47:18.07][ChkError.cmd] --------------------------------------------------
[23:47:18.13][ChkError.cmd] Checking : Yellow-Bang
[23:47:18.18][ChkError.cmd]
[23:47:18.25][ChkError.cmd] Run [PINChkT.exe /dev /s]
[23:47:19.07][ChkError.cmd]
[23:47:19.13][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED
[23:47:19.19][ChkError.cmd]
[23:47:19.24][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[23:47:19.33][ChkError.cmd] No Yellow-bang device found...
[23:47:19.39][ChkError.cmd] Result=PASSED
[23:47:19.44][ChkError.cmd]
[23:47:19.50][ChkError.cmd] --------------------------------------------------
[23:47:19.57][ChkError.cmd] Checking : Timeout in INSTALL.log
[23:47:19.63][ChkError.cmd]
[23:47:19.69][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[23:47:20.00][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[23:47:20.27][ChkError.cmd] There is TIMEOUT in install.log file.
[23:47:20.32][ChkError.cmd]
[23:47:20.38][ChkError.cmd] [TIMEOUT]
[23:47:20.43][ChkError.cmd] Result=FAILED
[23:47:20.49][ChkError.cmd] --------------------------------------------------
[23:47:20.55][ChkError.cmd] Checking : WinSAT
[23:47:20.61][ChkError.cmd]
[23:47:20.69][ChkError.cmd] [WinSAT]
[23:47:20.75][ChkError.cmd] Result=PASSED
[23:47:20.83][ChkError.cmd] --------------------------------------------------
[23:47:20.90][ChkError.cmd] Checking : FAILURE.flg
[23:47:21.11][CheckFailureFlags.cmd] **************************************************
[23:47:21.13][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[23:47:21.13][CheckFailureFlags.cmd] --------------------------------------------------
[23:47:21.15][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[23:47:21.16][CheckFailureFlags.cmd] --------------------------------------------------
Creating C:\SYSTEM.SAV\FAILURE.FLG
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
[23:47:31.65][CheckFailureFlags.cmd] --------------------------------------------------
[23:47:31.65][CheckFailureFlags.cmd] Found FAILURE.flg in C:\SwSetup folder.
[23:47:31.66][CheckFailureFlags.cmd] Check C:\SYSTEM.SAV\FAILURE.FLG
[23:47:31.68][CheckFailureFlags.cmd] --------------------------------------------------
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS
Volume in drive C is Windows
Volume Serial Number is 5E7B-2ABB
Directory of c:\system.sav
10/05/2019 11:53 PM <DIR> 2ndCap
10/05/2019 11:41 PM <DIR> bbv
08/18/2017 01:37 AM 2,619 CDL51TMLABAR204EN
10/05/2019 11:47 PM 46 ChkError.cmd.FAILURE.flg
08/10/2017 11:13 AM 22,867 CNB16WW3C2T604.ini
08/18/2017 01:39 AM 12,109 CND605CS089A_DPS
08/18/2017 10:40 AM <DIR> CONFIG
08/18/2017 01:42 AM 8,789 cpqdl.ini
08/18/2017 01:42 AM 4,561 CTO.TXT
08/18/2017 01:42 AM 14 CTOHW.TXT
10/05/2019 11:51 PM <DIR> EXCLUDE
10/05/2019 11:55 PM <DIR> ExitProc
10/05/2019 11:55 PM <DIR> FactoryUpdate
10/05/2019 11:47 PM 97 FAILURE.FLG
08/18/2017 10:42 AM <DIR> fbi
10/05/2019 11:47 PM <DIR> Flags
08/18/2017 10:27 AM 9,143 Info.bom
10/05/2019 11:47 PM <DIR> logs
08/18/2017 01:43 AM <DIR> P2PP
05/27/1997 02:42 AM 46 REBOOT.ME
08/18/2017 12:24 PM 368 REGFLUSH.LOG
10/05/2019 11:47 PM 139 Result.ini
08/18/2017 10:32 AM <DIR> support
08/18/2017 12:21 PM 491,474 SYSINFO.LOG
13 File(s) 552,272 bytes
11 Dir(s) 60,118,265,856 bytes free
[23:47:31.69][CheckFailureFlags.cmd] --------------------------------------------------
[23:47:31.71][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[23:47:31.72][CheckFailureFlags.cmd] **************************************************
[23:47:31.77][ChkError.cmd]
[23:47:31.83][ChkError.cmd] [FAILURE_FLAG]
[23:47:31.93][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[23:47:31.99][ChkError.cmd] Result=FAILED
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS
[23:47:32.07][ChkError.cmd]
[23:47:32.13][ChkError.cmd] --------------------------------------------------
[23:47:32.21][ChkError.cmd] Some error detected...
[23:47:32.30][ChkError.cmd]
[23:47:32.37][ChkError.cmd] --------------------------------------------------
[23:47:32.43][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[23:47:32.51][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[23:47:32.57][ChkError.cmd] --------------------------------------------------
[23:47:32.63][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[23:47:32.71][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[23:47:32.77][ChkError.cmd]
[23:47:32.85][ChkError.cmd] --------------------------------------------------
[23:47:32.93][ChkError.cmd]
[23:47:32.99][ChkError.cmd] This is for customer image...
[23:47:33.05][ChkError.cmd]
[23:47:33.12][ChkError.cmd] Trigger CTO panic...
[23:47:33.21][EnablePXE.cmd] **************************************************
[23:47:33.23][EnablePXE.cmd] [C:\SYSTEM.SAV\ExitProc\EnablePXE.cmd] has started...
[23:47:33.24][EnablePXE.cmd] --------------------------------------------------
[23:47:33.24][EnablePXE.cmd] no [C:\system.sav\Exclude\BiosConfig] folder... exit...
[23:47:33.26][EnablePXE.cmd] --------------------------------------------------
[23:47:33.27][EnablePXE.cmd] [EnablePXE.cmd] has completed...
[23:47:33.29][EnablePXE.cmd] **************************************************
[23:48:05.30] ------------------------------------------------------------
[23:48:05.30] There might be unexpected reboot during [Windows setup].
[23:48:05.30] The process will cause CTO panic
[23:48:05.30] because the image might not be normal now...
[23:48:05.30] ------------------------------------------------------------
I am at a loss on how to fix this. Alternatively I own a second Pavillion 15 same model. If the recovery doesn't work can I clone the drive of the 2nd computer and use it on this one?
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
abnormal installation error show when i turn on laptop
Доброе время суток всем! У меня такая проблема. Сгорел жесткий диск на ноуте . Где можно скачать или заказать образ диска. Ноутбук HP ProBook 4730s Серийный номер: CNU1280R1C
Hi, I am facing the exact same issue on my 11-n010dx. I tried the link to the drivers you shared but the page has been taken down. I would be grateful if you could send me the drivers on my email, or upload it as a .zip file please. Thank you so much!!!
My email is shyamsundarash@gmail.com
Hey! For a long time can't find th e battery for notebook. Advice me please what battery I can buy to replace mine?
It doesn't keep te charge so in service I was told that it's neccessary to change it.
Hi
Welcome to the HP Support Community.
Try restoring the BIOS settings to defaults -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F10 once for BIOS.
4) Press F9 for BIOS defaults.
5) Press F10 to save and exit.
Also, update the computer using these steps -
Step 1 Windows Updates troubleshooter -
Click on this link to run Windows Updates troubleshooter.
Step 2 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 3 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Hi
Welcome to the HP Support Community.
To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try these steps to test the Hard Drive -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Hard Drive (extensive) test.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
OK, yes. Based on your description (what happens and what you have done already), I would advise you reach to HP or HP Authorized Service Center to repair the PC - the technicians should know better.
I hope it doesn't last too long. Let me know the final outcome and if you come across obstacles.
Hi
KeyFinderInstaller may help....
https://www.magicaljellybean.com/keyfinder/
There is/are generic W8.x keys to use during the install process, unfortunately last time I posted one it got deleted and I got a warning, so maybe Paul Tikkanen can help.
OR
https://winaero.com/blog/generic-key-to-install-windows/
Hi
That was originally created for Laptops.
Then it was dumbed down for desktop users.
Desktops don't have a battery, and some laptops have a removable battery, and others an integral battery.
So the instructions are a bit generic, but effective.
Hi
Just to let you know with downloading the os recovery from HP Cloud onto my USB drive of 64gb . reinstalled it and the computer is working great now. sadly looks like 2 third party softwares HP installed are not in with it, but thats ok i will see about them later. thanks again for your help.
MRTHUNDERSTORM
Happy to hear that.
Have a great day!
I was told I have to change the board that probably the thermal sensor on the board is bad.
My laptop is showing error Bootmgr is missing.
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
If the HDD passes test then maybe a software issue is to blame, assuming things like the CMOS/RTC battery have not depleted.
After re formatting and installing a clean windows OS, I am seeing a peculiar issue .
the laptop allows me to enter windows only when the bootable media is connected.
when bootable media is not connected it again sticks to the same screen as I highlighted in this thread .
am I facing some hardware issue or this laptop is a crap.
Hi
The quality of HP kit ??????????
BUT if you give the whole story, then maybe we can present a possible solution...
I'm guessing here, after trying to piece together your posts...
You have a clean install onto an SSD? YES/NO
The Boot Manager is incorrect, in that the bootable device is a USB? YES/NO
You have tried ESC and F9 to select the SSD to boot from? YES/NO
You have tried......
From either the C:\ or the X:\ prompt try the following
cd boot
bootrec /FixBoot
bootrec /RebuildBCD
YES/NO
Hi:
I can't help you with why the recovery media didn't work.
I would say the most likely reason the recovery image you created assuming you used the cloud recovery client utility was designed to install on the 1 TB hard drive your PC originally came with. Your replacement drive is less than half the size.
Anyway, instead of trying to clone the drive which may also bring the same or other problems, I recommend you clean install W10 using the media creation tool to create a bootable 8 GB USB flash drive.
https://www.microsoft.com/en-us/software-download/windows10
After W10 installs, you can install the drivers and available software from your notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/HP-15-ba100-Notebook-PC/12499462/model/15180835