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All Notebook Operating System and Recovery posts

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    The drive was wiped and I can't get any Windows installers to recognize the internal drive.  Have changed and tried with Legacy, secure boot, etc... diskpart doesn't see it either.  Loaded bios is f.04.  I tried booting off HP PC Hardware Diagnostics UEFI and it states no storage device also.


    Any ideas?

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    , thank you for your reply, I'll be more than glad to help you.


    I understand that you will try the steps provided in the previous post later.


    Let me know if this works.


    I hope you have a good day ahead.

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    I have the same problem for an HP Pavilion 17-e098nr. System disabled 96587348 .


    Is there any way for us regular techs to decipher these or does it require some HP insider info? I just hate to bother somebody every time I need a computer unlocked. Thanks in advance for any help.

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    Ok, thank you for your reply.  So the model is 15-j119so and product number is G1N99EA#UUW. The AMD HD display driver and IDT HD (beats audio) driver are not working properly. The display driver stops responding watching youtube videos and the sound randomly breaks.


    If they could fix those two drivers, that would be great! I have the latest Windows 10 version with the 1607 update.

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    Thanks for the reply, 


    Recommend you to install the drivers for your computer using HP Support Assistant

    For Windows updates, recommend you to observe it for couple days, sometimes it fixes itself automatically.

    Also, you can run sfc command on the computer to try and repair files. Refer to this Microsoft article


    Let me know if this helped or reply for further assistance. 


    If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
    If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

    And I Hope you have a good day, Ahead.

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    Allow me to welcome you to the HP forums!

    Technically, you are incorrect --you do not OWN a Windows key. You have what is known as an OEM PC, and in that case, the OEM (HP) owns the actual Windows key.  You only have permission to use that license on that PC.  That's how an OEM license works.


    I don't know what "wasted Win7" means, but I'm presuming that you need to restore your original OS to the PC, right?


    In that case, you would need something known as HP Recovery Media.  But unfortunatey, HP no longer stocks that media for the older Win7 PCs.


    Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: and

    Good Luck

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    I have this touchscreen HP Pavilion laptop...Quick stats 4gb ram, 1tb harddrive, originally windows 8 but now windows 10.

    I've had it around about a year (probably just longer) and it has been very lightly used - maybe once a week or less, on average.


    It's been getting steadily slower and now it's just taking the biscuit really... I googled around a bit and found how to check the task manager, which mostly shows 98 or 99% usage, when the biggest apps are using 3-7mb of disk. The memory is always around 40-80%, just from using firefox on the internet...


    This morning I did some more googling and found how to stop windows search and supersearch, which means that the memory is now showing either 0% or still 99% every couple of minutes.


    Fragmentation is normally really low, as is storage used. I only have a select few pieces of software on here (the most 'heavy' photoshop cs2, anaconda ipython notebook, netbeans ide), other than the norm (browsers, microsoft office, netflix,etc)


    It struggles to run a browser and microsoft word at the same time and this is a huge (very irritating) problem as I need to do research for my lab reports as I write them... and I need several of the python notebook things open for my coursework too.


    Does anyone have any ideas how I can spruce up my laptop to make it run faster?


    Is this disk usage likely to be a physical fault (that needs fixing)? Is it worth making it do a clean reinstall - will this help? (And if I do, will I still be able to download windows 10 for free?) What does it mean that task manager shows that my disk usage is so high all the time?



    Any help appreciated... I'm completely losing hope with this laptop but can't really afford a new one right now... even my tablet can run word and chrome at the same time >.<


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    Allow me to welcome you to the HP forums!

    There are two different methods of formatting a drive -- MBR and GPT, and there is no reliable way of converting an already formatted disk from one method to the other, without losing data.


    Since your PC came with Win8 preinstalled, it was probably already set to use UEFI, instead of BIOS, and the drive might already have been formatted GPT.


    The ONLY reliable way of installing Windows to your laptop is using HP Recovery Media, and that will work without you having to do any reformatting.  Any other media is liable NOT to work, and it certainly will NOT activate, even if you do manage to get it installed, because the product key embedded in the UEFI firmware of your motherboard only works with HP OEM versions of Windows.

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    Allow me to welcome you to the HP forums!

    I read your post about upload problems and wanted to help -- but need more information.


    When was the last time you were able to upload without problems?


    What has changed on your laptop since then?


    We can proceed once you provide the information.



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    I can access UEFİ diagnostics system. its not the problem. There isn't  any uefi options in bios menu. Normally UEFİ options below the system configuration tab. I saw it in some videos. ı try upgrade and downgrage but its not work. 

    If you want ı can take picture of bios. And thank you for reply. 

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    I've run into the same problems trying to do Win7 Windows Updates and the fix below has worked for me ...


    Download these updates before starting the installation process and copy them to a USB flash drive.

    Disconnect the network cable or disable the WiFi.

    Install these two updates from the flash drive before connecting to the network and running Windows Update.

    KB Links:

    Have to stop the Windows Update service BEFORE installing each of these: net stop wuauserv

    NOTE: KB3172605 supercedes KB3161608 which supercedes KB3102810

    Then, after you re-enable Windows Update, it should only take 2-4 hours to find and do the updates, not days.

    Good Luck

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  • 11/21/16--11:02: Re: Windows Update Frozen
  • Dear Customer,

    >> Stop the windows installer and windows update services
    >> go to start-> services-> right click on windows installer and disbale the service
    >> disable the windows update service
    >> Rename the software distribution folder to softwaredistribution.old from
    c:\windows\SoftwareDistribution softwaredistribution.oldand press enter

    >>Restart the unit and enable the services(windows update and windows installer) and then initiate the windows update again



    Hope this helps, for any further queries reply to the post and feel free to join us again
     **Click the White Thumbs Up Button on the right to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,

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    The last time \i was able to upload successfully was on Fri 5th November. I thought about changes to the laptop too and I can honestly say nothing has changed no new apps downloaded haven't moved it or plugged in any different hardware. It does of course run its own updates by itself but nothing else. Thanks for offering to help

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    Allow me to welcome you to the HP forums!

    When MS did the Win10 Upgrade, it overwrote your prior HP drivers with generic ones, and that can result in reduced performance, especially in video-intensive tasks. 


    One minor thing that might help a bit is checking the drivers you have installed against the ones for Win10 for your laptop on this page:

    I have an old HP DV6 and what improved its performance under Win10 the most was replacing the hard drive with an SSD, which gave me improvement in boot speed and application launch time. SSD price are coming down all the time and you can get a 500GB SSD today for what you would have paid for a 120GB model a year ago.


    Other than that, there's really not much you can do as you already have 4GB of system memory and adding more will not yield any noticeable performance improvement.

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    locked bios bought used

    I get error code after trying 3 times



    can anyone help thank you

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    Restart the PC and enter this unlock code...




    If that code doesn't work, try this one...



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    One more when it vame ip with the administrator password option...i tried turning off then immediately holding down f11. Now its just the screen saver but not even the arrow grom the mouse is visible

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    Pushed f11 after powering on in order to try to get past the administrator passwaord. Now theres just a screen saver but dont even see the mouse. Hiw can i get it up and running so i can set it up for me? Thanx in advance

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    Dear Customer,


    update BIOS and let us know if the issue still persists


    Hope this helps, for any further queries reply to the post and feel free to join us again


    **Click the White Thumbs Up Button on the right to say Thanks**

    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.


    Thank You,


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    sir ,i have test drive passed but given massege again PLEASE SOLVE MY PROBLEMP_20161122_150001.jpg

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