Hi there sorry my post may be a little long but please take time to read it, any advice will be great thanks.
I purchased a DV6-2111sa from PC world / Currys about three years ago. For the past two/three years i have been receiving very small shocks from my laptop but i always assumed it was only me just imagining it and thought it was very stupid to be honest with you. Now during the last two years i have also been experiencing a strange pain in my chest, i suffer from a heart problem and i have been to hospital on many many occasions due to this pain that has not been able to be identified by my doctors. I have made complaints to doctors and my mum that i feel as if there is a lot of static in me but they didn't really know why and my mum just said it would helped if i walked on grass barefoot.
Event log:
- Anyway around 2-3 weeks ago my little sister also got a shock whilst she was using my laptop which slowly made me realise that it wasn't just me imagining it.
- On Friday the 9th of August i got a really nasty shock which was the point i decided that this wasn't a joke anymore and i could seriously get harmed if i didn't stop using the laptop.
- I waited until the morning to contact HP as the lines were closed and was told by the person on the phone that i would have to write an email as the people i had to speak to was not in at the time which is understandable as it is the weekend. Wrote an email on the same day (10th of august).
- The following day i received a phone call from somebody at HP which to be honest made me really happy as i once again realised how professional HP was, well what i thought at first. I spoke to one of their technicians who told me i would have to send in a variety of pictures of my laptop and charger which i did the following morning but was told i would defiantly be called on Thursday at around 15.30. Thursday the 15th came i waited for a call for an hour then decided its best i give a call, the person on the phone checked all the pictures and told me they were fine and more then enough. I got assured that i would have a phone call on Saturday around 13.00 and if not i would defiantly have one on Monday (Today).
- Still no phone call at the moment and i highly doubt i will get one today or tomorrow so have decided its best i call HP up tomorrow myself once more to chase up and see whats going on.Not sure whats going to happen with everything to be honest have been told that it may be a problem with with the erm sorry i forgot the name but basically the way the electrics are setup in my house.
To be honest with you i am 99% sure that there is a serious problem with this unit but i am also seriously worried that this has also been having an effect on my health.
If you would like to be updated with what happens please do leave a message and i will keep updating whenever i can.