What's the version of HP Sure Click on your computer? You can try updating the latest version of the Software from the below link.
ftp://ftp.hp.com/pub/softpaq/sp98001-98500/sp98208.exe
Find more information at
https://help-sureclick.bromium-online.com/v4.1.1/en/help.html
Do let know me know if it has helped to resolve the issue.
