I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with tech support.
1)Click on this link –www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
