My notebook will not turn on and I keep getting the message to go to hp.com/go/tchcenter/startup. I tried rebooting, nothing happened. It freezes on the windows 7 icon. I can not get specs because my battery will not pop out. I know it is not under warranty, it was purchased in 2011. Please help, I really need the pictures that are on there, the last pictures of a famiy member who just passed away two weeks ago.
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