windows updated on me when I did a shut down, when I restarted it later I had no sound I have a red x on the speaker icon in the tray when I go to device manager ALL the sound drivers are marked with a yellow triangle ! - I have tried to reinstall each of the drivers, I have downloaded the drivers from the HP website and had the Microsoft Fixit program reinstall them all - still the big red x and the yellow! and still no sound. I also did a system restore to 3 days prior - I know this worked because my favorites bar is back to where it was then.....
I have also gotten this message
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.
I have done all of the suggestions from Microsoft help then they sent me here!
IDT High Definition Audio CODEC is what it keeps saying is not working however I have a total of 9 sound drivers listed all with the yellow! I have another working HP dv6 and it only has 3 drivers listed - AMD High definitio Audio Device is there but not on the HP that doesn't work - wondering if I downloaded that if it would solve my issue - going on 2 weeks with no sound is driving us crazy - also download occured in Japan where we are stationed not sure if that could have effected it?
HELP - please and thank you.